Home Smart Energy installed my panels in 2024. I've had excellent customer service from them since. Their technical team in particular being very patient with my lack of technical skills. Thank you 😊... Ver mais
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I had a problem with my systemnot behaving. I rang the office and spoke to Lilli and Ki and imeadiatly felt confident that they would sort it out . I am not computer literate but they talked me throu... Ver mais
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Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to mak... Ver mais
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Following some interruption to our power supply during an electrical installation, not related to the solar panels, our app started throwing up crazy numbers which I couldn’t understand. I phoned the... Ver mais
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Detalhes da empresa
Escrito pela empresa
Established in 2015, HSEnergy Residential has been at the forefront of the renewable energy revolution, pioneering sustainable solutions for homes and businesses across the nation. With a decade of experience, we’ve proudly completed more than 10,000 solar system installations, empowering our customers to embrace clean energy and reduce their environmental footprint.
Informações de contato
Lynnem House, 1 Victoria Way, RH159NF, Burgess Hill, Reino Unido
- 01444 708252
- info@hsenergy.co.uk
- homesmartenergy.co.uk
4,8
Excelente
229 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
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Sorted!!
I’ve been asking around about how i might reconfigure my solar/battery system- watching youtube vids, contacting engineers, nobody seemed to think it could be done. Then i thought- I’ll email HSE. Leo emailed back almost immediately and advised the reconfiguration was all sorted. Just like that!
2 de maio de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi James,
Thank you for taking the time to share your experience! We're thrilled to hear Leo was able to step in and help get your solar/battery system reconfiguration sorted so smoothly. At HSEnergy we pride ourselves on clear advice and fast, knowledgeable support - it's great to know that Leo came through for you when others couldn't offer a solution.
If you need anything else down the line, don’t hesitate to reach out. We’re always here to help.
Best regards,
The HSEnergy Residential Team
Great job getting App working again
Jacob did a great job i getting my App working again after an update to our WIFI. It wasn’t straight forward but he signposted me to additional help and talked me through the procedure.
Excellent customer service.
30 de abril de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Tracey,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jacob was able to get your app back up and running after the change in WIFI — especially since it wasn’t a straightforward fix.
It’s fantastic to know that he could guide you through the process and point you toward the additional help you needed. We’ll be sure to pass along your kind words to Jacob — he’ll really appreciate the recognition!
Thanks again for being a valued customer. We’re always here if you need any further support.
Best regards,
The HSEnergy Residential team
Great customer service
I have been a customer since February 2023. The system has been working well. We use Octopus and excess energy is being sold to the grid at a higher price than we pay to charge our EV overnight. We recently had need to contact customer service and their response was first class. Thanks to Lili and Chris.
30 de abril de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Brian,
Thank you so much for taking the time to share your experience! We're delighted to hear that your system has been working well and that you're making the most of your energy setup with Octopus - especially being able to sell excess energy back to efficiently.
It's also fantastic to know that Lili and Chris were able to support you so well when you needed assistance. We'll be sure to pass along your kind words to them - they'll really appreciate the recognition!
Thanks again for being a valued customer. We're here if you ever need us.
Best regards,
The HSEnergy Residential Team
Great support from Leo when I needed to…
Great support from Leo when I needed to change the WiFi on my system.
30 de abril de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Martin,
Thank you for your lovely review! We’re so pleased to hear that our team was able to support you and that everything is working well with your system.
A special thanks for highlighting Leo – he’ll be thrilled to know his help with updating your WiFi settings made a difference. We’ll make sure your kind words are passed along to him.
If there’s anything else you need down the line, please don’t hesitate to reach out – we’re always here to help.
Best regards,
The HSEnergy Residential Team
I have been a customer of HS Energy or…
I have been a customer of HS Energy or whatever they are called now, since March 2023. There were some minor issues with the first installation but this was soon corrected and everything has been fine since then. I have had to, on several occasions, contact their Technical support team for help and advice on various aspects of my system. I have to say one person stands out as being the most helpful and friendly lady I've ever come across. Nothing is too much trouble for this lady, when she says she will look into my issue, she does and she comes back with the answer. Well done Ms Lili Long you are a credit to your company.
7 de abril de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Ed,
Thank you for taking the time to leave such a detailed and thoughtful review. We're really glad to hear that, despite a few early issues, everything has been running smoothly since and that you've felt well supported throughout.
We're especially grateful for your kind words about Lili Long - she truly is a valued member of our team, and its fantastic to know how much her dedication and follow-through have meant to you. We'll be sure to share your feedback with her - she'll be absolutely delighted!
Thank you again for being with us since March 2023. If you ever need anything else, we're always here to help.
Best regards,
The HSEnergy Residential Team
Your team done me proud to help me with…
Your team done me proud to help me with my problems Jayne did a great job as the go between .Thank you Jayne ,all is now well ,thanks to your team ,Roger
10 de março de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Roger,
Thank you for your kind review! We're so pleased to hear that our team was able to support you and that everything is now running smoothly.
A special thanks for recognising Jayne - she'll be so glad to know her efforts as the go-between made a real difference. We'll be sure to pass on your thanks to her and the rest of the team.
If you ever need anything in the future, we're always here to help.
Best regards,
The HSEnergy Residential Team
HomeSnartEnergy wrote a poor review…
Just recently I wrote a poor review about HomeSmart Energy. Subsequent to that I have had a completely new system installed by Chris (who was just brilliant) and very knowledgeable. Then I was contacted by Jacob who was also terrific in helping me to better understand the system and how best to manage it. I can now report that my view of HSE has changed completely due to both these guys and give HSE 5 Stars. Thank you both.
6 de março de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Stuart,
Thank you so much for updating your review - we really appreciate you giving us the opportunity to make things right. It's fantastic to hear that your experience has turned around and that both Chris and Jacob were able to support you so well.
We're especially pleased that Chris's expertise during the new installation and Jacob's guidance helped build your confidence in the system. They'll be thrilled to know their effors made such a positive impact.
Thanks again for your honest feedback and for your 5-star rating - it truly means a lot. If there's anything else you ever need, we're just a call away.
Best regards,
The HSEnergy Residential Team
Technical Team
Cannot fault the technical team, had great interaction over the past couple of years particularly with Leo Edlin. Would highly recommend.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Ian,
Thank you for your kind words and for taking the time to leave us a review! We're really pleased to hear that you've had such positive interactions with our Technical Team over the past couple of years.
It's fantastic to know that Leo Edlin, in particular, has made a strong impression - we'll be sure to pass on your feedback to him. He'll be delighted to hear it!
Your recommendation means a lot to us and if you ever need anything else, we're always here to help.
Best regards,
The HSEnergy Residential Team
Reconnecting to new internet provider
A very helpful team sorted me out on reconnecting to our new internet provider which I couldn’t have done without their help. We are now a year into our solar panels and they are excellent and the whole process of installation last year went extremely well and smoothly.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Alison,
Thank you for your lovely review! We're so please to hear that our team was able to help you get reconnected with your system after your recent change to your new internet provider - those technical changes can be a challenge and we're always happy to support where we can.
It's also great to know that your solar panels have been performing so well over the past year and that your installation experience was smooth from the start. We're proud to have played a part in your renewable energy journey!
If you ever need any further assistance, we're just a call or email away.
Best regards,
The HSEnergy Residential Team
So impressed with everything
From placing the order to install, they delivered in all areas, what they said they would do they did. The electrician on time, smart tidy cables, the scaffolding guys - polite, clean and tidy. The solar guys gave great advice on configuration, and completed everything without fuss, nice and tidy. Everyone in HS energy from accounts to tech questions I had about the app have been marvellous. My experience has been first class - and already enjoying benefits of clean renewable energy - even in this horrid Feb cloudy weather can see generation.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi David,
Thank you for your fantastic review! We're delighted to hear that your experience with HS Energy has been smooth from start to finish. It’s great to know that our team delivered at every stage of your installation process.
Even in the cloudy February weather, it’s great to see you're already benefitting from your Solar! If you ever need any further assistance, we’re always here to help.
Best regards,
The HS Energy Residential Team
Solar Inverter Configuration
Had a small issue with the Network connectivity of my Solar energy Inverter. A quick call to Jordan at Home smart Energy and all is now working as it should be.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hello Anne,
Thank you for your review! We're glad to hear that Jordan was able to quickly resolve the network connectivity issue with your inverter. It’s great to know you had a positive experience.
If you ever need any further assistance, please don’t hesitate to get in touch.
Best regards,
The HSEnergy Residential Team
Excellent workmanship
Chris was very professional and helpful throughout, would highly recommend his services and that of Homesmartenergy.
31 de janeiro de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Christine,
Thank you for your kind words! We're delighted to hear that Chris provided you with a professional and helpful experience. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Chris.
If you ever need any further assistance, we’re always here to help!
Best regards,
The HSEnergy Residential Team
The tech team are extremely helpful and…
The tech team are extremely helpful and knowledgeable. It's also great to be able to easily get through on the phone and speak to an actual person. Kai has been brilliant.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da HSEnergy Residential
Hello Angie,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve found our technical support team both helpful and knowledgeable. It’s also great to know that Kai has provided brilliant support.
Your feedback means a lot to us. If you need further assistance, please don’t hesitate to reach out!
Best regards,
The HSEnergy Residential Team
Courtesy professionalism and concern…
Courtesy professionalism and concern for the customer
2 de dezembro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hello Mark,
Thank you for your kind words! We're thrilled to hear that our team's courtesy, professionalism, and care for our customers stood out to you. Providing exceptional service is always our top priority.
If there's anything more we can do for you, please don't hesitate to reach out!
Best wishes,
The HSEnergy Residential Team
At Last
It is just over a year since I had a Zappi EV charger installed to coincide with the delivery of a new plug in hybrid. It is fair to say, the charger has not worked as it should since day one. I keep getting fobbed off with all sorts of reasons/excuses. That all changed with the intervention of Leo and Kai from Home Smart. How refreshing to receive responses to e-mails and to deal with people who know what they are talking about. Within no time at all, the issue had been identified and a resolution recommended - Phew!
31 de outubro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Gillian,
Thank you so much for sharing your experience. We're sorry to hear about the initial challenges with your Zappi charger but are delighted that Leo and Kai were able to step in and make a difference. It’s our goal to provide responsive, knowledgeable support, so it’s wonderful to know that their expertise and quick action helped resolve the issue for you.
We appreciate your patience throughout the process and are here anytime you need further assistance. Thanks again for choosing Home Smart Energy!
Best regards,
The Home Smart Energy Team
Fantastic level of customer support
The level of service from Home Smart Energy has been awesome. Spoken at length to Leo from very helpful technical service team. I purchased 14 solar panels and 3 batteries. System is working really well but the level of post sales support has been so good e.g. resetting the system so batteries charge at certain times to benefit from better overnight tariffs with Octopus energy (who are also very good). I would definitely recommend Home Smart Energy and will be using them to install charging equipment for when we get an EV.
2 de outubro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Michael,
Thank you so much for your review! We’re thrilled to hear that your solar panels and battery system are working well and that Leo and our technical team have been able to provide you with the support you needed. It's great that we could help you optimise your system to take advantage of better overnight tariffs with Octopus Energy!
We really appreciate your recommendation and look forward to assisting with your EV charging equipment when the time comes. Thanks again for choosing Home Smart Energy! 😊
Best regards,
The Home Smart Energy Team
I’ve had their equipment since solar panels installed
I’ve had their equipment since solar panels erected June 23. They were very efficient, both on installation and thereafter with after service of very high quality.
Leo and Kai gave me succinct and exact online help enabling me to fix my ( self created !) problem and reconnect the information within the App.
Highly recommended
Mike Moore
1 de outubro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Mike,
Thank you for your wonderful review!
We're so pleased to hear that you found our installation process efficient and that our after-service has been of high quality. It's great that Leo and Kai were able to help you resolve the issue with the app. We're always here to provide support whenever you need it.
Thanks again for your recommendation, it means a lot to us!
Best regards,
The Home Smart Energy Team
Excellent service
Was having trouble with my battery taking energy from the grid instead of the solar panels. The service team were great in helping me sort out the issue. In the end it was very simple but I could not have done it without the service team who were patient explained everything clearly. Thank you very much for your help.
17 de setembro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Mark,
Thank you so much for your kind feedback! We're glad to hear that our Technical Support team was able to help you resolve the issue with your battery. If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Best Regards,
The Home Smart Energy Team
For some reason the alarm was on for…
For some reason the alarm was on for both my inverter and battery of my home pv system. It was easy to solve with clear phone-given instructions.
20 de setembro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hi Andrew,
Thank you for taking the time to leave us a review! We're glad to hear that the issue with your inverter and battery alarm was resolved easily with our phone support. We always aim to provide clear and helpful instructions to get things back on track quickly. If you ever need further assistance or have any other questions, feel free to reach out – we’re always here to help!
Best regards,
The Home Smart Energy Team
Once again 5 star service from the team…
Once again 5 star service from the team at home Smart spoke to Kai regarding my battery storage with his excellent support and guidance. I got an additional battery which will make all the difference.
I also bought a battery storage cabinet for my batteries which looks great.The Home Smart engineer who installed the cabinet was very professional and explained a lot about the system which answered my questions. Im sorry I cant remember his name but he was first class.Once again thanks to the tean at Home Smart Energy.
17 de setembro de 2024
Avaliação não solicitada
Resposta da HSEnergy Residential
Hello Michael and Angela,
Thank you so much for your kind words and continued trust in Home Smart Energy! We’re thrilled to hear that Kai was able to provide you with excellent support and guidance on your battery storage. Adding that extra battery will definitely make a big difference! We’re also glad to know that you’re happy with your new battery storage cabinet and the professional service from our engineer – we’ll make sure to pass on your praise to the team.
If you need anything further, please don't hesitate to reach out!
Best wishes,
The Home Smart Energy Team
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