I absolutely love these lip balms! The packaging is so cute, and the applicators are very handy. I find that I don't need to reapply my Honeybalm as often as I do other balms, so each pot lasts me a l... Ver mais
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Veja o que dizem as avaliações
I'm a return purchaser and love the product, but the shipping takes forever. Whilst the product is Australian, it's not made here and the shipping time is ridiculous. I ordered mine over two weeks ago... Ver mais
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Been using honey balm for a few days now. I purchased several flavours and I opened the coconut one. It is totally delicious. Makes lips soft and hydrated with an amazing smell but not overpowering.Ex... Ver mais
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Loved the jars that they come in!! Was also very happy that my order was shipped & delivered in a timely manner. I was expecting the balm to be thicker & wasn’t personally keen on the colouring left... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛
Informações de contato
Holanda
- honeybalmaustralia.com
3,8
Muito Bom
405 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 26% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love your product.
Love your product. Moisturisers so well. Long lasting. Love the packaging and the cute balm dispenser. Very fast and efficient handling and delivering of the order.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Ilze,
Thank you for your kind feedback! We're so happy to hear that you love the product, its moisturizing properties, and the cute balm dispenser. It's also great to know that the order was handled and delivered quickly.
If you have any further questions or need anything else, feel free to reach out at info@honeybalmaustralia.com.
Warm regards,
Maricel
Honeybalm Team
Really does work to treat dry lips.
Really does work to treat dry lips with no nasties.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Alexandra,
Thank you for your great feedback! We’re thrilled to hear that our product works well for treating dry lips.
If you ever need anything or have more questions, don’t hesitate to reach out at info@honeybalmaustralia.com.
Best regards,
Maricel
Honeybalm Team
Lip balm SPF
Have only started using it so far so good pleased with it
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Janet,
Thank you for your feedback! We’re glad to hear that you're pleased with the product so far. We hope it continues to work well for you!
Feel free to contact us from time to time at info@honeybalmaustralia.com if you have any questions or need assistance.
Best regards,
Maricel
Honeybalm Team
Love how your lips feel after applying…
Love how your lips feel after applying it, & the fragrance particularly of the strawberry & coconut are beautiful
12 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Karen,
Thank you for your lovely feedback! We're so glad to hear that you love how your lips feel after applying the balm, and we’re thrilled that the strawberry and coconut fragrances are a hit with you.
Feel free to contact us at info@honeybalmaustralia.com if you have any questions.
Best regards,
Maricel
Honeybalm Team
Nice product
Updating my original review as I have finally received my lip balms .After a few emails Honeybalm kindly resent my order as the first one never arrived. Got my order today and was happy with what I recieved. Cute packaging and a nice product. Just took a little longer than to arrive than expected.
30 de novembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Angela,
Thank you for updating your review! We’re so glad to hear your order has arrived, and that you're happy with both the product and packaging. We really appreciate your patience throughout the process, and we’re sorry for the delay.
If you have any questions or need further assistance, feel free to reach out to us at info@honeybalmaustralia.com.
Kind regards,
Maricel
Honeybalm Customer Support
Product is amazing
Product is amazing. Was gifted some for Christmas and then decided to buy more. Delivery does seem to take a little while.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Sarah,
Thank you for your kind words! We're so glad you love the product and decided to buy more after receiving it as a gift. We apologize for the delivery taking longer than expected, and we appreciate your patience.
Feel free to contact us at info@honeybalmaustralia.com if you have any questions.
Best regards,
Maricel
Honeybalm Team
Disappointed, order not received
I’m extremely disappointed with my experience. I ordered a starter pack and a scrub on 10th December 2024, but I never received my order. The tracking says it was delivered, but that’s not true.
I emailed the company on 20th December to let them know, and again on 5th January 2025, but I’ve had no response at all. The lack of communication and customer service is unacceptable.
I either want my order or a refund, but so far, nothing has been done to resolve this. This is completely ridiculous, and I wouldn’t recommend this company to anyone.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Vivian,
We're very sorry to hear about your experience, and we sincerely apologize for the lack of communication.
If your issue has not yet been resolved, please email us at info@honeybalmaustralia.com, and we will do our best to make things right as soon as possible.
Your satisfaction is important to us, and we truly appreciate the opportunity to assist you.
Looking forward to resolving this for you.
Best regards,
Maricel - Honeybalm
Not made in Australia - Made in China
Delivery was fine.
The packaging and product is not as brightly coloured as pictured in their advertisement.
The balm has no scent or flavour but the colour is good. The cherry is more like a lipstick.
But worst of all. It is advertised as Honeybalm Australia but the actual product is made in China and was delivered from overseas.
Would not order again.
8 de janeiro de 2025
Avaliação não solicitada
I am super impressed with the beautiful…
I am super impressed with the beautiful quality of the honey balm. I bought a pack of six for me, my daughter and nieces. They all loved them. Super cute packaging too and delivery was quick.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Rachael!
Thank you so much for your lovely review!
We're thrilled to hear that you and your family are enjoying the Honeybalm. It's wonderful to know that the quality and packaging brought smiles to your family.
We’re also glad the delivery was quick and met your expectations.
If you ever need more or have any questions, feel free to reach out at info@hneybalmaustralia.com. Your support means the world to us.
Warm regards,
Ruby
Honeybalm Team
2 out of 3 didn't have a scent.
Ordered the watermelon 3 pack, but only 1 out of the 3 actually had a scent. When I contacted them about getting replacements or a refund I was told that returns can only be processed within 14 days of receiving the product, even though I had already explained they were a Christmas gift that hadn't been fully opened, that's why there was a delay.
(Received in the post on Dec 6th, contacted them on Jan 3rd)
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Kerry,
We're sorry to hear that your Watermelon 3-pack didn’t meet your expectations. We understand how frustrating this must be, especially since it was a gift.
We truly value your satisfaction and would love the opportunity to make this right. Please email us at info@honeybalmaustralia.com, and we’ll do our best to assist you.
Looking forward to resolving this for you!
Best regards,
Maricel - Honeybalm 🐝
Shipping delayed due to Christmas…
Shipping delayed due to Christmas delivery time. Products arrived even if a little delayed. Good communication and very happy with these cute little balms. Also happily received and enjoyed by my honey balm gift recipients. Good to support a small Aussie Business.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Carolyn!
Thank you for your kind words and understanding! We’re delighted to hear you’re happy with the Honeybalms and that they were well-received by your gift recipients.
If you ever need more or have any questions, feel free to reach out at info@honeybalmaustralia.com. Your support to our business means the world to us.
Warm regards,
Ruby
Honeybalm Team
Still haven't received my order…
Still haven't received my order ,ordered start of December for Christmas presents not happy willnot order again
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Rebecca,
We're very sorry to hear that you haven’t received your order. This is absolutely not the experience we want for our customers.
Please reach out to us at info@honeybalmaustralia.com, and we will prioritize looking into this for you.
We appreciate your patience and hope to resolve this for you as soon as possible.
Best regards,
Maricel – Honeybalm 🐝
Made in China
Waited a long time for the order to arrive and was not impressed with the delivery time, the response from the company or the product. The product I thought was from Australia was actually from China.
Wouldn’t bother with buying again.
6 de janeiro de 2025
Avaliação não solicitada
I would rate but I haven’t even…
I would rate but I haven’t even received my parcel yet. I ordered early December
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Maree,
We're so sorry that you haven’t received your order yet—we understand how frustrating this must be. This is not the experience we want for our customers.
Please email us at info@honeybalmaustralia.com, and we’ll look into this immediately to find a solution for you. Your satisfaction is our priority, and we truly appreciate the opportunity to make things right.
Looking forward to resolving this for you.
Best regards,
Maricel – Honeybalm 🐝
A long wait for not much
The delivery was very slow; it took over 3 weeks. The product doesn't quite match its description. With propolis listed as the second last ingredient (just before aroma), there's barely any in the formula. The "honey" in the Honeybalm is minimal at best. It feels ok on the lips, but I am uncertain that it really is better in hydration than other products. The container is cute.
3 de janeiro de 2025
Avaliação não solicitada
Customer service is spot on
Customer service is spot on. I have sun damaged lips and this lip balm keeps my lips soft and hydrated. I have used the four types of the honey balm and absolutely love them all. Will definitely purchase again. Cheers Julie
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Thank you for sharing your experience, Julie! It’s great to hear that our product has made a difference for your lips.
We’re thrilled you’ve enjoyed trying all the varieties and appreciate your kind words about our service.
If you ever need more or have any questions, feel free to reach out at info@honeybalmaustralia.com. Looking forward to your next order!
Warm regards,
The Honeybalm Team
Sadly ordered 3 weeks ago for our Xmas…
Sadly ordered 3 weeks ago for our Xmas bonbons, but still waiting for order to come. So disappointed as the products look great. No good paying for goods that don’t come.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Robyn,
We're very sorry for the inconvenience. We completely understand your disappointment, and this is not the experience we want for our customers.
If this hasn’t been resolved yet, please email us at info@honeybalmaustralia.com, and we’ll do our best to make things right as soon as possible.
We truly appreciate your patience and the opportunity to assist you.
Best regards,
Maricel – Honeybalm 🐝
I am still waiting for my order to…
I am still waiting for my order to arrive, was hoping to give as Christmas presents but that never happened, I had plenty of emails to say my order should be arriving soon but nothing happened, So annoying ☹️
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Diane,
We sincerely apologize for the delay with your order. We truly appreciate your patience.
We believe this issue has now been resolved, but if you need anything else, please don’t hesitate to reach out to us at info@honeybalmaustralia.com—we’re happy to help.
Thank you for your support, and we hope you enjoy your order!
Best regards,
Maricel – Honeybalm 🐝
Items have not arrived
Ordered on 12 Dec and would have thought I would have received it by now. They were meant to be presents for friends and family when we leave to visit overseas. However, it looks like the items will arrive after we leave the country. Not sure why I would have ordered so many if they werent gonna arrive promptly.
4 de janeiro de 2025
Avaliação não solicitada
I ordered a set as a Xmas gift however…it did not arrive in time
I ordered a set as a Xmas gift however not only did it not arrive gif Xmas it arrived in the new year. Very disappointed.
14 de dezembro de 2024
Avaliação não solicitada
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