I absolutely love these lip balms! The packaging is so cute, and the applicators are very handy. I find that I don't need to reapply my Honeybalm as often as I do other balms, so each pot lasts me a l... Ver mais
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I'm a return purchaser and love the product, but the shipping takes forever. Whilst the product is Australian, it's not made here and the shipping time is ridiculous. I ordered mine over two weeks ago... Ver mais
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Been using honey balm for a few days now. I purchased several flavours and I opened the coconut one. It is totally delicious. Makes lips soft and hydrated with an amazing smell but not overpowering.Ex... Ver mais
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Loved the jars that they come in!! Was also very happy that my order was shipped & delivered in a timely manner. I was expecting the balm to be thicker & wasn’t personally keen on the colouring left... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛
Informações de contato
Holanda
- honeybalmaustralia.com
3,8
Muito Bom
405 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 26% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The lip balms are fabulous
The lip balms are fabulous , looks so cute just as shown , normally I have issues with some balms making my lips sting , but these don’t at all they are so soothing and lovely and taste so good as well , was a bit longer for shipping but it was over Xmas so that was to be expected , they let me know all the way through the tracking numbers to follow , so was very happy with that also , everyone will get a lovely late Xmas present , love them and will order some more when needed
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello!
We’re so grateful for your kind words! It’s wonderful to hear that the balms have been soothing and well-received.
We’re glad the tracking updates kept you informed during the busy holiday season, and we’re sure your loved ones will appreciate their thoughtful gifts.
If you ever need more or have any questions, feel free to reach out at info@honeybalmaustralia.com. Thank you for your support—we look forward to your next order!
Warm regards,
Ruby
The Honeybalm Team
Order never arrived
My order was never delivered and I’ve received no help whatsoever from this company. I’m beginning to think it’s a scam.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Lisa,
We’re very sorry for the frustration you’ve experienced. We completely understand your concerns, and this is absolutely not the experience we want for our customers.
We believe this issue has now been resolved, but if you have any further questions or need assistance, please don’t hesitate to reach out to us at info@honeybalmaustralia.com—we’re happy to help.
Thank you for your patience, and we appreciate the opportunity to assist you.
Best regards,
Maricel – Honeybalm 🐝
Quality Lip Balms, Good Customer Service
Tracking advised it was delivered when it wasnt, but this was dealt with so professionally, excellent customer service because when i enquired they responded quickly and with alot of tracking information for my order that gave me reassurance. Product arrived, is excellent quality and just as cute as you would expect!
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello!
Thank you for your feedback! We’re glad we could assist and provide the information you needed during the delivery process. It’s wonderful to know you’re happy with your order and found it as delightful as expected.
If you ever need more or have any questions, feel free to reach out at info@honeybalmaustralia.com. Your support means so much to us!
Warm regards,
Ruby
Honeybalm Team
Very poor turn around time
Avoid honeybalm Australia. Very poor turn around and scammy free gifts that they charge you for.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Dale,
We’re sorry to hear about your experience and any misunderstanding regarding your order. We strive to provide clear and transparent service, and we’d love the opportunity to make things right.
If you have any unresolved concerns, please reach out to us at info@honeybalmaustralia.com, and we’ll be happy to assist you. Your feedback is important to us, and we appreciate the chance to improve.
Best regards,
Maricel – Honeybalm 🐝
Great!
I was a bit worried after purchasing and then reading negative reviews that people never received their order. Buy I received it and I'm very happy. It probably took longer that nor al to ship due to being christmas, so I'm not going to write negatively on that as that is out of their control.
The product is great and I will reorder again!!!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Katherine!
Thank you for sharing your feedback! We understand your concerns, and we're so glad to hear that you received your order and are happy with the product.
We always strive to ensure timely deliveries, and we appreciate your understanding about the holiday shipping delays. We look forward to your next order and are thrilled to have earned your trust.
If you ever need more or have any questions, feel free to reach out at info@honeybalmaustralia.com. Thanks again for your support!
Warm regards,
Ruby
Honeybalm Team
Scammers?
I received this email to review yet haven't received what I ordered. I have contacted honeybalm but received no response. Starting to think this is a scam site. Very disappointed.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Melissa,
We're very sorry for the confusion and the frustration this has caused.
If your issue has not yet been resolved, please email us at info@honeybalmaustralia.com, and we will do our best to assist you as soon as possible.
We truly appreciate your patience and the opportunity to make things right.
Best regards,
Maricel – Honeybalm 🐝
Never received my order & terrible customer experience
Never received my order... extremely disappointed. I ordered 2 x sets of balms on the 2nd of December 2024, and never received them. I contacted the company several times throughout December and got no response. So disappointing at the customer service and lack of care for their customers.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Tee,
We're very sorry to hear that you haven't received your order and for the lack of communication. We completely understand your frustration, and this is not the experience we want for our customers.
If your concern is still unresolved, please reach out to us at info@honeybalmaustralia.com, and we will do our best to assist you as soon as possible.
We truly appreciate your patience and the opportunity to make things right.
Best regards,
Maricel – Honeybalm 🐝
My tracker says my order has been…
My tracker says my order has been delivered and it has not.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Maryann,
We're sorry for the confusion regarding your delivery. If your order is marked as delivered but you haven’t received it, please reach out to us at info@honeybalmaustralia.com, and we’ll look into this for you as soon as possible.
We appreciate your patience and look forward to resolving this for you.
Best regards,
Maricel – Honeybalm 🐝
This is mainly due to my disappointment…
This is mainly due to my disappointment with delivery as was ordered with plenty of time before Xmas as was purchased as gifts and although told was on its way didn’t receive till 31:12 very disappointing
Tried to cancel before dispatched but email not responded as purchased something else
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Alison,
We’re very sorry for the delay in your delivery and understand how frustrating it must have been. We also apologize for the lack of response when you tried to cancel—this is not the experience we want for our customers.
If there’s anything we can do to assist you further, please don’t hesitate to reach out at info@honeybalmaustralia.com. We truly appreciate your feedback and the opportunity to improve.
Best regards,
Maricel – Honeybalm 🐝
I still haven’t received my order even…
I still haven’t received my order even though I have been told my order has arrived. I would never recommend this product and warn people about your brand. If I could take the star back I would. I want a refund!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi Katrina,
We're very sorry for the frustration this has caused. We completely understand your concern and sincerely apologize for the inconvenience.
If this issue has not yet been resolved, please reach out to us at info@honeybalmaustralia.com, and we will do our best to assist you as soon as possible.
We appreciate your patience and the opportunity to make things right.
Best regards,
Maricel – Honeybalm 🐝
I did not receive my order.
I did not receive my order.
It was mark as delivered but never receive it. I ordered and paid quite a lot!
23 de dezembro de 2024
Avaliação não solicitada
Loved the jars that they come in!
Loved the jars that they come in!! Was also very happy that my order was shipped & delivered in a timely manner.
I was expecting the balm to be thicker & wasn’t personally keen on the colouring left on my lips, but the person I gifted one jar to really liked it, so it essentially comes down to individual personal preferences. It’s a really nice, unique small gift idea, though.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hi,
Thank you for sharing your feedback! We're glad you loved the jars and were happy with the timely delivery of your order. We understand that preferences can vary, and we're glad to hear the gift was appreciated by the recipient.
Feel free to contact us at info@honeybalmaustralia.com if you have any questions.
Best regards,
Maricel
Honeybalm Team
Honeybalm is AMAZING!
I got my order in good time and was packaged so pretty. I love Honeybalm and all the different flavours you can get.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Joryn!
Thank you so much for your kind words and support! We're delighted you enjoyed your order and the variety of flavours we offer.
If you ever need assistance or have any questions, feel free to reach out to us at info@honeybalm.co.uk.
Best Regards,
Ruby
Honeybalm Customer Support
Order never arrived
Order never arrived. No proper tracking - just fake link stating “your order has been delivered’ - wrong!! NO response to email. Zero customer service.
Do NOT purchase anything from this scam company.
30 de novembro de 2024
Avaliação não solicitada
I ordered my items several weeks ago…
I ordered my items several weeks ago that were gifts for Xmas over 100 dollars with and I am still yet to recieve them. So not very happy at all . I want be ordering again
31 de dezembro de 2024
Avaliação não solicitada
NEVER GOT MY ORDER
NEVER GOT MY ORDER. Ordered weeks ago kept getting emails saying it’s on the way then I got an email saying it’s been delivered which is never was. Extremely disappointed I’ve tried contacting them still no response. I want my money back.
31 de dezembro de 2024
Avaliação não solicitada
At first I thought honey balm was a scam
Customer Service-
At first I thought it was a scam because of the fact it was called Honeybalm Australia making me think it was an Australian business and suddenly finding out it was being shipped from China. However after asking them about it, they were quick to respond and told me it’s not an Australian company or a Chinese one, it’s a Dutch company that has different branches for different countries, such as honeybalm US, Honeybalm UK etc. Knowing that they’re an international business and not just an Australian based one makes using a Chinese shipping company make more sense since shipping to Australia internationally can be expensive. However, I do think they need to make it more clear that it’s a international business with branches rather then a country based one to avoid confusion as I’ve seen similar confusion on Honeybalm UK and Honeybalm US reviews. I also had some questions regarding some of the ingredients in honey balm and were also quick to respond regarding that and clarify more about them.
Shipping-
I got my honey balm within a week or two of ordering so it was strange to see so many reviews about how they had ordered a month before Christmas and it didn’t arrive. I assume maybe during Christmas they got more orders than they could handle, causing slower shipping times and struggled to respond to all their customers
Product-
The container is super cute and great for any summery or cottage like aesthetics you maybe going for. I don’t usually like jarred lip balm because I hate the idea of putting my fingers in it to get the lip balm and tubed lip balm always seems to get dirty somehow but the little applicator that you can use is so cute and useful for putting the lip balm on your lips and keeping it clean. I got caramelised pear and chocolate, I tried the canalised pear and it smells exactly like it and has a subtle hint of caramel in its flavour. The lip balm is long lasting and not too thick as long as you don’t put too much on the applicator like I did the first time I tried it. It also makes my lips look nice and glossy like a lip gloss but without the pigment and thick feeling. It’s also helped with my dry chapped lips. Would definitely buy again and am thinking of grabbing the peppermint and original honey once I finish these ones
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Jaida!
Thank you for your thoughtful and detailed feedback! We’re so glad to hear that you had a positive experience with both our customer service and the product itself. We understand how the international shipping setup could cause some confusion, and we appreciate your suggestion to clarify this for our customers. We're happy that we could address your concerns promptly, and we’ll definitely take your feedback into account as we continue to improve.
We’re also thrilled that you’re enjoying the Honeybalm and its cute design, as well as the unique applicator! It’s great to know that the product has been helpful for your dry lips, and we’re excited to hear you’re already thinking about reordering.
If you ever need more or have any questions, feel free to reach out at info@honeybalmaustralia.com. We look forward to serving you again soon, and thanks again for your support!
Warm regards,
Ruby
Honeybalm Team
I have never received this order that…
I have never received this order that was placed early December and was for a Christmas gift
Very disappointed
31 de dezembro de 2024
Avaliação não solicitada
Yummy about this and I'm really…
Heard alot about this and I'm really impressed. Smells divine and I actually put a little bit on my cuticles. When your in air con every day it's awesome
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Jenelle!
Thank you for sharing your experience! We're so glad you're enjoying the versatility of Honeybalm.
If you ever need assistance, don’t hesitate to reach out to us at info@honeybalm.co.uk.
Best Regards,
Ruby
Honeybalm Customer Support
Lush lips
My lips are lush smooth and soft love it. Tastes nice as well.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Honeybalm Australia
Hello, Carole!
We’re so happy to hear you’re loving the smooth, soft results! Glad you’re enjoying the taste too. If you ever have any questions or need assistance, feel free to contact us at info@honeybalm.co.uk.
Best Regards,
Ruby
Honeybalm Customer Support
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