For over 20 years we have been looked after by Horsepower, and never had a bad experience. They have fixed other mechanics mistakes and given us realistic competitive quotes on work. We have learned o... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Happy with the service I received here. What really stood out was the transparency. They recorded a video underneath the car, pointing out a few things they’d noticed and explaining what was good a... Ver mais
A empresa respondeu
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Ver mais
A empresa respondeu
I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Unit 1 Sovereign Way, TN91RH, Tonbridge, Reino Unido
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service as usual from Horsepower
22 de julho de 2025
Avaliação não solicitada
Resposta da Horsepower Motor Centre
Hi Mr Cox,
Thank you for the great feedback and for your continued support. We really appreciate it and look forward to seeing you again next time.
From all the team @ Horsepower 😊
Excellent customer service
Excellent customer service. Been coming back for nearly 20 years
28 de julho de 2025
Resposta da Horsepower Motor Centre
Hi Mr Speer,
Thank you so much for your continued loyalty over the years. Nearly two decades of support means the world to us, and we’re really proud to have earned your trust. Always a pleasure to look after you.
From all the team @ Horsepower 😊
very good to deal with no hard sell…
very good to deal with no hard sell just strait to the point would highly recommend
28 de julho de 2025
Resposta da Horsepower Motor Centre
Hi Richard,
Thanks for the great review. We’re really pleased you appreciated our no-pressure approach, that’s exactly how we like to do things. Thanks again for the recommendation.
From all the team @ Horsepower 😊
Great service from the moment we walked…
Great service from the moment we walked onto the forecourt. Jason was very honest and attentive and we are very happy with our purchase
21 de julho de 2025
Resposta da Horsepower Motor Centre
Hi Steve,
Thank you for the great feedback! We're really glad you felt well looked after from the moment you arrived, and it’s brilliant to hear you're happy with your purchase. Jason will be chuffed to see your comments!
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi Reynold,
Thanks for the great feedback! We're really pleased you found our service quick and helpful — just how we like it.
From all the team @ Horsepower 😊
Absolutely Avoid
Absolutely Avoid – Dishonest, Chaotic, and Utterly Unprofessional
My experience with Horsepower Motor Centre has been so appalling that I was eventually forced to involve my bank and the Police Fraud team in order to recover funds owed to me. What began as a routine car purchase quickly descended into a months-long ordeal marked by dishonesty, silence, and shocking levels of incompetence.
I purchased a Mercedes E-Class (Reg: WK14TFV), only to return it almost immediately due to serious and dangerous mechanical faults. Upon collection, the car — which had just passed an MOT conducted by their partner garage on the very same day — displayed multiple alarming issues, including:
• The engine management light coming on within hours
• Severe juddering under acceleration
• Complete loss of power while driving
• Worn brake discs that require replacement
Despite these obvious safety concerns, the car was sold to me as roadworthy — something I now view with deep suspicion, given the timing and source of the MOT.
I returned the car in good faith for repairs, but it sat untouched for over two and a half weeks, with no communication from the dealership unless I repeatedly chased them. One staff member even admitted via message that the place was in “utter chaos” — a rare and brutally honest reflection of the situation.
In place of the Mercedes, I was offered a 2004 Honda Civic as a so-called courtesy car. It was in appalling condition, made horrific grinding noises from the brake callipers, and even contained used cigarettes under the seat — presumably left behind by the last unfortunate customer they loaned it to. It was neither roadworthy nor acceptable.
Despite eventually agreeing to a refund, I was forced to wait nearly two months to receive only a partial repayment, with no explanation whatsoever for the missing amount. This is despite returning the car with half a tank of diesel, and the fact that they are still holding both sets of keys and the V5C. My formal complaint was completely ignored, and no apology or accountability was ever offered.
This experience has left me significantly out of pocket, without a vehicle, and with major disruption to my business and well-being. That I had to resort to formal intervention from my bank and the Police Fraud team speaks volumes about how seriously Horsepower Motor Centre mishandled this situation.
If you’re considering buying from Horsepower Motor Centre — don’t. Based on my experience, this is a company that is dishonest, disorganised, and completely unfit to be trading in vehicles. I wouldn’t trust them with a bicycle, let alone your hard-earned money.
12 de julho de 2025
Avaliação não solicitada
Resposta da Horsepower Motor Centre
Hi Lee,
We’re sorry to hear you felt this way, although we don’t believe your review reflects the full story.
You purchased a used Mercedes E-Class from us earlier this year which developed a fault shortly after collection, totally agreed, that’s always frustrating and we do understand. Unfortunately, these things can happen with secondhand vehicles, especially older, higher-mileage ones. What matters is how it’s handled, and in this case, we acted entirely in good faith: the car was returned to us, booked into our busy workshop, and repairs were already underway by the time you came in for your refund, something you saw with your own eyes.
We were literally hours away from resolving the issue for you, but you opted to cancel, which we respected and accepted. A refund was issued. We never ignored your messages or refused to help, we just had to balance your case alongside dozens of others in the workshop at the time.
The courtesy car provided, a Honda Civic automatic we’ve owned since nearly the day our business began over 20 years ago, actually holds a bit of sentimental value. It’s served us well as a loan car for years. It might not be glamorous, but it’s safe, reliable, and will get you to Timbuktu and back.
Since then, the original vehicle has been repaired and sold again. The new owner is very happy, and it hasn’t come back. It was just a niggle, not a write-off, and we dealt with it.
We’re an award-winning dealership, recently rated Highly Rated 2025 by AutoTrader and proudly recommended by thousands of happy customers. We take our reputation seriously and always aim to be fair, even when things don’t go to plan.
We wish you all the best.
From all the team @ Horsepower 😊
Very helpful and friendly staff
Very helpful and friendly staff, Jason was especially good and made the whole process so easy. From finding the right car to driving it away fully serviced took less than 24 hours. Absolutely incredible
14 de julho de 2025
Resposta da Horsepower Motor Centre
Hi Duncan,
Thank you for the brilliant review! We're so pleased Jason made the whole process smooth and easy for you — that's exactly the experience we aim to deliver. From finding the right car to getting it prepped and ready in under 24 hours... we’ll take that! 😄
Enjoy the new car and thanks again for your kind words.
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi Jessel,
Thank you for the great review! We're really pleased you were happy with the quality and price — and Danny will be glad to hear your kind words too. It was a pleasure helping you!
From all the team @ Horsepower 😊
Good price friendly staff however car…
Good price friendly staff however car purchased from them needed two new tires tracking and brakes within 500 miles
7 de julho de 2025
Resposta da Horsepower Motor Centre
Hi Fulton,
Thanks for your review. We’re glad you found the team friendly and the price fair.
The vehicle would have undergone a visual health check before handover, and anything found to be illegal or below standard would have been addressed as part of our usual process. We fully take on board your feedback and really appreciate you being open and honest with us and taking the time to do so.
We look forward to being of service to you with your future motoring needs as and when you next need us.
From all the team @ Horsepower 😊
Great service
Great service, very helpful and friendly staff who answer questions and fully explain things. Would and do recommend to everyone
30 de junho de 2025
Resposta da Horsepower Motor Centre
Hi Donna,
Thank you so much for the lovely review! We're really glad you felt well looked after and that everything was clearly explained. Your recommendation means a lot to us — it’s the best compliment we can receive!
From all the team @ Horsepower 😊
Fantastic service
Fantastic service, excellent knowledge and the follow up was great too!
9 de junho de 2025
Resposta da Horsepower Motor Centre
Hi Julia,
Thank you for the fantastic review! We're really pleased you were happy with the service and follow-up — and that our team’s knowledge made a difference. We really appreciate your support!
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi Tats,
Thank you for the great review! We're so pleased you were happy with the service and found the team helpful — that’s what we’re here for.
From all the team @ Horsepower 😊
Service and shock absorber replacement
Service and shock absorber replacement
All went smoothly with competitive pricing and good service and communication from Duncan and team
Thanks
16 de junho de 2025
Resposta da Horsepower Motor Centre
Hi there,
Thank you for the great feedback! We're really pleased everything went smoothly with your service and shock absorber replacement. Duncan and the team will be chuffed to hear your comments — we always aim to deliver good value with clear communication.
Thanks again!
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi Karen,
Thank you for the kind words! We're so pleased to hear you had a great experience and are enjoying your new car. If you need anything in the future, just give us a shout – we're always happy to help.
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi Paul,
Thanks so much for the great feedback! We're glad the car lived up to your expectations and that our team made everything smooth. Wishing you many happy miles ahead!
From all the team @ Horsepower 😊
Danny was a godsend
Danny was a godsend from start to finish! I am delighted with Poppy my new red Abarth 500C.
The team are great at Horsepower and I love that if you take your car back to be serviced you get your MOT free.
5 de junho de 2025
Resposta da Horsepower Motor Centre
Hi Kirsty,
What a lovely review – thank you! We’re so pleased you’re loving Poppy the Abarth! Danny will be over the moon to hear your kind words, and we’re glad our MOT-for-life offer added a nice bonus too. Enjoy every mile, and we hope to see you again for that first service!
From all the team @ Horsepower 😊
Proffesional team
6 de junho de 2025
Resposta da Horsepower Motor Centre
Hi George,
Thank you for your review! We really appreciate the positive feedback and are glad you found our team professional.
From all the team @ Horsepower 😊
Excellent customer service great car…
Excellent customer service great car and served with a smile
2 de junho de 2025
Resposta da Horsepower Motor Centre
Hi Hayleigh,
Thanks so much for your kind words! We’re thrilled you’re happy with the car and the service – always delivered with a smile 😊
From all the team @ Horsepower 🚗
I have been using Horsepower for many…
I have been using Horsepower for many years now and they have become like a family to me. Hardworking, Professional, Friendly, Efficient, Excellent Customer Service Skills. I wouldn't go anywhere else.
22 de maio de 2025
Resposta da Horsepower Motor Centre
Hi Lynda,
What an absolutely lovely review — thank you! It means the world to us to hear that you feel like part of the Horsepower family. We truly value your continued support over the years and look forward to looking after you for many more to come.
From all the team @ Horsepower 😊
Helpful approach to car's condition
My car was given a good analysis of its condition. The staff were friendly and helpful.
2 de junho de 2025
Resposta da Horsepower Motor Centre
Hi Derek,
Thank you for your kind words! We're really pleased you found our approach helpful and that the condition report gave you confidence. It was a pleasure to assist you.
From all the team @ Horsepower 😊
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.