Hotradiators Avaliações 96

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Arranged delivery for the Friday, but turned up early on the Monday when no one was there. Not ideal, but Jack sorted it, and rang exactly when he said he would. Brilliant service, would definitely bu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Top marks for practically each and every aspect. A friendly website so the order was easy to place (I am home owner. Not a professional). Competitive pricing. Super quick delivery, next day in my case... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful! Do not use! Good price and good delivery yes, but no good if the rads are useless, all four radiators were damaged or faulty and the after sales service is non existent, they just blanked me. M... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience with these guys up to now. Order 14 radiators. Delivery guys ok. But a two hour window would be great as people aren’t in all day

Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

96 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

Good quality

Good quality. Delivery was quick and on time. Your sales was great very good price. Thank you Hot Radiator.

20 de fevereiro de 2026
Avaliado com 4 de um total de 5 estrelas

UPDATED: Had a big chip out the side at the bottom.

Purchased a large upright radiator but once it had been plumbed in we discovered a large chip out of the rad on the bottom left side. Contacted support who were happy to work with me. Was offered a replacement or a partial refund. As the radiator was already installed i decided on an £80 partial refund.

29 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing service. Ordered with ease and arrived sooner than I thought it would.
I would definitely order again with this company, thank you.

16 de fevereiro de 2026
Avaliado com 4 de um total de 5 estrelas

Good products at a good price

Good products at a good price. Only downside, delivery company informed me on delivery that they were only providing a curb side delivery , therefore refused to help carry products to front door. This wasn’t good when receiving a 75kg product, in the rain. They were prepared to leave order on a pallet, on the road.

25 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Damaged in transit.

The 2 radiators turned up in poor condition, the boxes were ripped in numerous places, all 4 corners on each box were damaged, someone had clearly walked on the boxes in the van as there was footprints all over them. The radiators had been damaged in transit, both had chips in them. I was offered £20 by customer services as a partial refund, i refused and asked for 2 replacements to be sent. Replacement radiators were sent the same day but they never arrived, wasting my time as i waited in 2 days for them, the radiators were at the depot approx 6 miles from where i live. The damaged radiators had to be fitted due to plumber booked in and paid for and a new wood floor getting laid the day after. Ive had to buy a touch up paint to fill the 2 chips that are visible. After numerous calls with customer service I was offered a partial refund of £80 which i accepted just to bring the matter to an end, I'd had enough by that point.

8 de fevereiro de 2026
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Resposta da Hotradiators

Good Afternoon Charles.

Thank for your review.

I am sorry for your experience.

We will investigate this with the courier to establish why your items were delivered in this condition as both deliveries were made by the same courier.

Please be rest assured that when we dispatch items they leave us in perfect condition.

The reason you were offered a partial refund was due to you being on a limited time scale for us to send replacements. We do advise not to book plumbers until you have received the good and checked them over.

Please accept our apologies that you were not satisfied with your experience.

Kind regards,

- Bathroom Takeaway

Avaliado com 4 de um total de 5 estrelas

Customer exp

✅️ Great pricing and solid products.
✅️ Fast delivery after ordering.

🚩 2 out of 3 radiators damaged though, packaging was bad on those two. Probably did not go through Quality Check prior to dispatch.

✅️ After sales communication is great, prompt replies and actions. They offered a partial refund for the damages but i opted to get them replaced.

✅️ 2 radiators delivered in perfect condition after a few days of them picking up the old ones.

4/5* for me for the hassle and delays.

9 de fevereiro de 2026
Avaliação não solicitada

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