Only issue was a lack of stock and hence a long delay in suppling the filters . Had to chase to get an explanation
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Veja o que dizem as avaliações
Ebony was very helpful in making sure I ordered the right filter. The order & delivery went smoothly. The filter has not been fitted yet so not able to give 5 * until it has been fitted successfully.
Nick Taylor at Hotspot was at hand to assist with the ordering and fitting of our replacement filter cartridge! We also had a problem with our water flow and Nick yet again was super helpful in su... Ver mais
A empresa respondeu
Hotspot titanium. The best tap company we've came across, in our honest opinion they're leading the race in boiling water taps. With a titanium boiling water tank offering a 20 year warranty on al... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Coolest Spot in the kitchen – both for your office and your home! The HotSpot Titanium offers an impressive 5-year parts & labour warranty on the entire system and an incredible 20-year tank warranty. The Titanium componentry will not corrode, nor will it impart any impurities into your drinking water. This new market trailblazer offers boiling water smooth flow and a great range of 3-in-1 tap finishes and styles. Both 4litre and 8litre base-units are amazingly compact and are respectively perfect for both medium and high demand. All variants include filtration system as standard!
Informações de contato
Studley Road (Secure Business Centre), B98 7LG, Redditch, Reino Unido
- +44 (0)20 3192 1428
- info@hotspot-titanium.com
- hotspot-titanium.co.uk
3,8
Muito Bom
203 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Advice and Service
Scott was very extremely knowledgeable and helpful providing advice and support to my leaking tun-dish issue. Thanks!
8 de dezembro de 2023
Avaliação não solicitada
Very quick and easy
1 de novembro de 2023
Resposta da HotSpot Titanium
Thank you for sharing your experience, Lynda!
Kind regards, Team Customer Service
Good service
12 de setembro de 2023
Resposta da HotSpot Titanium
Dear Paul,
Thank you for the nice review, good to hear that the service was what you expected.
Kind regards,
Team Customer Service
Brilliant service
Great service from HotSpot with easy ordering and astonishingly quick delivery for the new filter. I am so pleased I bought the Hot Spot as it is brilliant and very well supported. Thank you so much
18 de agosto de 2023
Avaliação não solicitada
Resposta da HotSpot Titanium
Dear Richard, Thank you for sharing your positive experience with Hotspot Titanium.
We appreciate your business, we are always happy to help!
Kind regards,
Team Hotspot Titanium
Really helpful on email to identify…
Really helpful on email to identify correct filter and prompt delivery
29 de junho de 2023
Resposta da HotSpot Titanium
Good to hear and thank you for the nice review!
Kind regards,
Team Customer Service
I can’t get a new keypad anywhere
I can’t get a new keypad anywhere. Can anybody help me
7 de junho de 2023
Avaliação não solicitada
Resposta da HotSpot Titanium
Dear Tony, thank you for your message. Please send an e-mail to orders@hotspot-titanium.com
We are happy to help you to supply a new keypad.
Kind regards, Barbara
Replacement Filter & New Tap
Nick Taylor at Hotspot was at hand to assist with the ordering and fitting of our replacement filter cartridge!
We also had a problem with our water flow and Nick yet again was super helpful in supplying us with a new tap!
We now have a perfect flowing Hotspot!! Thank you Nick & team at Hotspot for your ongoing excellent customer service!!
Mr & Mrs S Buffery
30 de março de 2023
Resposta da HotSpot Titanium
Thank you so much for your kind words, belonging to Hotspot is rewarding enough so it's the icing on the cake to have our customer service described as 'excellent'. I do confess though that we have been teasing Nick 'that if his customer service is so good, why not a full 5 stars' ;-)
Great build quality
Great build quality, 2 large filters and very easy to use hands free
6 de abril de 2023
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for reviewing Hotspot Titanium's new Vito Tim. So pleased you like it!
Resposta da HotSpot Titanium
Thank you very much for the fabulous 5 stars!
Hotspot Titanium filter replacement
New Water filter cartridge for Hotpoint Titanium Delivered promptly - a bit light on instructions but not too difficult to work out.
8 de março de 2023
Resposta da HotSpot Titanium
Thank you for the positive review Steve, we will take another look at the filter change instructions, see if we can improve them.
Super customer service!
Wrong product sent - However Nick and his staff went above and beyond to rectify this problem.
11 de março de 2023
Resposta da HotSpot Titanium
Thank you so much for the 5 stars Dionne. We were so sorry about the initial warehouse mix up and assure you this very rarely happens. Good that all okay now, thank you so much for your patience
Great Customer service from the Team
Great Customer service from the Team. Nick is always super helpful and on hand to help with any queries we have. The product is brilliant and provides a great solution to our work space.
17 de fevereiro de 2023
Resposta da HotSpot Titanium
Thank you so much for the 5 stars Natalie. This is Nick's 100th 5 star review for Hotspot making him our very first Trust Pilot Centennial!
Perfect products, perfect service
Very easy to deal with, professional and great products - you have no idea how convenient it is to have boiling water ‘on tap’
1 de novembro de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the fabulous 5 stars James. So pleased Hotspot is the preferred Boiling Water Tap provider for you
Impressive personal service
Initially I did have a problem because they had supplied a different sized filter, which did not fit and this was very annoying. However, the mark of a good company is how they deal with challenges - and they went out of their way (literally, came to our house to sort the problems and returned when a new one occurred). So what was originally a negative turned into a hugely positive one.
5 de dezembro de 2022
Replacement Filter Bottle
I ordered a replacement filter bottle for the 3-1 tap and it arrive within 48hours of ordering! I unboxed the filter and read the instruction to find it was the simplest ever change over. I literally replaced the filter within 30 second! This was the first time I had replaced the filter! Can’t believe how easy it was!!!!
1 de novembro de 2022
Another fantastic service I had today…
Another fantastic service I had today from Hotspot, of which I used 2 yrs ago and had a great response from them then. Would highly recommend them to anyone, product is excellent and good quality.
8 de novembro de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the fabulous 5 stars! this is so very much appreciated. Do keep in touch, if there's anything we can ever help with...
The agent went the extra mile
The agent, Nick Taylor went the extra mile to source the filter part i was after.
1 de outubro de 2022
Resposta da HotSpot Titanium
Thank you so much for the fabulous 5 stars. Our very own Nick Taylor is actually our UK General Manager which is testament to how we all pull together in the same direction. So pleased all worked out well with your order. We hope that you are as happy with your Hotspot tap as you are the Hotspot service. Thanks again
Fantastic product installed by Mowbray…
Fantastic product installed by Mowbray Interiors Ltd
Our end user is delighted
14 de outubro de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much Mark, we are delighted to be of 5 star service to your excellent Office Fit Out company
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