Only issue was a lack of stock and hence a long delay in suppling the filters . Had to chase to get an explanation
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Veja o que dizem as avaliações
Ebony was very helpful in making sure I ordered the right filter. The order & delivery went smoothly. The filter has not been fitted yet so not able to give 5 * until it has been fitted successfully.
Nick Taylor at Hotspot was at hand to assist with the ordering and fitting of our replacement filter cartridge! We also had a problem with our water flow and Nick yet again was super helpful in su... Ver mais
A empresa respondeu
Hotspot titanium. The best tap company we've came across, in our honest opinion they're leading the race in boiling water taps. With a titanium boiling water tank offering a 20 year warranty on al... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Coolest Spot in the kitchen – both for your office and your home! The HotSpot Titanium offers an impressive 5-year parts & labour warranty on the entire system and an incredible 20-year tank warranty. The Titanium componentry will not corrode, nor will it impart any impurities into your drinking water. This new market trailblazer offers boiling water smooth flow and a great range of 3-in-1 tap finishes and styles. Both 4litre and 8litre base-units are amazingly compact and are respectively perfect for both medium and high demand. All variants include filtration system as standard!
Informações de contato
Studley Road (Secure Business Centre), B98 7LG, Redditch, Reino Unido
- +44 (0)20 3192 1428
- info@hotspot-titanium.com
- hotspot-titanium.co.uk
3,8
Muito Bom
203 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent advice and service from start…
Excellent advice and service from start to finish.
A courtesy to check the product met my expectations... which I can confidently answer with an absolute Yes it did!
21 de outubro de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much Stuart. We are so pleased that you're happy with your fabulous Hotspot. Do stay in touch, if there's ever anything we can do to assist...
Excellent service
After changing the filter we found the water quality/taste was unpleasant. After ringing the company, they suggested it might have been faulty and sent a replacement which we fitted and everything is perfect. They have been very supportive and we highly recommend this firm.
20 de setembro de 2022
The product is fantastic and the…
The product is fantastic and the customer service is simply incredible. Best I’ve ever experienced. Immediate response to a chat enquiry, followed by a text and phone call. Then when the problem couldn’t be resolved (a problem we had created; nothing to do with the product itself), we were offered a heavily discounted replacement within 24 hrs and the engineer that fitted it went out over his way to address access issues with our property - staying 3 hours to complete a 20-30 min job. Genuinely quite stunned at the levels of customer experience - and the product is brilliant - no horrible hissing that you get with other more expensive brands. Cannot recommend highly enough
12 de setembro de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much! Whilst we are always proud to receive 5 stars, your kind comments have us absolutely bursting with pride! We're guessing it's Nick & Scott that looked after you here, they're always on it and we think they have some fun competition to see how quick they can respond. Anyway, thanks again for your kind words, please keep in touch we will always be happy to assist.
An excellent product and great service
An excellent product and great follow up service. Would recommend them in a heartbeat.
26 de agosto de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the 5 star review. You're recommendation is so very much appreciated. Please keep in touch
Excellent customer service I managed to order the wrong filter and…
I managed to order the wrong filter and then got an email from Hotspot suggesting I may have made a mistake. They corrected the order and it arrived very quickly. Well done Hotspot!
22 de agosto de 2022
Resposta da HotSpot Titanium
Great to receive your review and for the fabulous 5 stars, we always aim to please! Do keep in touch, we wish you many happy years of kettle free instant boiling water!
Great Tap and Service
Very professional approach by Scott who fitted both hot and cold water filers for us. We originally had just the hot filter. He turned up at the expected time and was polite and cheerful. Love my hot tap btw and have had it for 5 years. Highly recommended.
12 de agosto de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the 5 star review. We too give our very own Hotspot Scott 5 stars for his close attention to all customer needs. We hope you like your new filters and that the drinking water continues to taste great!
Excellent Service from the HotSpot…
Excellent Service from the HotSpot Titanium team - customer care that goes beyond! Highly recommended!
28 de julho de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the 5 stars, we do our very best and it's great to get recognized via Trust Pilot. Please stay in touch and let us know if you need us to go beyond again
It was a pleasure to have met you Scott…
It was a pleasure to have met you Scott thank you for sorting out my tap it was so pleasing to find someone who new what they were doing you are a credit to your company and they hopefully will realise what a gentleman they in their business thanks again scott
20 de julho de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
'Hotspot Scott' saves the day! Thank you so much for the 5 stars, it was a pleasure attending to this tricky install, we hope that you are equally happy with the Hotspot product as you have been with the Hotspot service
Excellent Service
Excellent Service - very helpfull and answered all my questions in detail. Unusual to get such good service nowadays, so great to see that Hotspot Titanium obvioulsy cares. Have received the tap which looks great and very good quality. Have not fitted yet so cannot comment on operation as yet .
13 de julho de 2022
Resposta da HotSpot Titanium
Thank you so much for the 5 star review Tony, this is very much appreciated and certainly not taken for granted. We hope you are as happy with your cuppa as you have been with the Hotspot journey so far, please keep in touch, thank you so much for being a Hotspot Titanium customer
Quality Product and outstanding service
This was the first time I had purchased from Hotspot Titanium for a recent commercial office fit out in Leeds. The client and I couldn't be happier with the quality of the taps and the service received. I will confidently purchase these again in the future.
13 de julho de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the fabulous 5 stars Jason, so pleased you gave Hotspot a try and that all has gone excellently so far. We look forward to keeping contact and to being of continuing good service to you, your company and your clients.
Hotspot Titanium absolutely brilliant service
What a amazing company with superb levels of service and excellent efficiency and delivery times when I ordered my filter it was acknowledged very quickly and I was kept informed of its progress and was delivered within 2 days and well packaged to ensure and the goods arrived in perfect condition.
19 de junho de 2022
Resposta da HotSpot Titanium
Thank you for your kind words, Bruce. I'm glad to hear that you're happy with both our service and delivery times. We work hard to make sure that our customers are happy with their experience every step of the way.
Thank you for choosing Hotspot Titanium, and I hope you'll continue to choose us in the future.
Kind regards,
Tom ^Team Hotspot Titanium
Outstanding company and service
Outstanding company and service. From the initial contact with Nick to the installation by Cam the service has been first class. They have gone above and beyond to ensure I got the hot water tap that was right for my needs. I was worried about whether my 86 year old mum would be able to use it as she has problems with her fingers and hands. I needn't have worried as it it very simple to use. I am very impressed. Thank you Nick and Cam
17 de junho de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Hi Jane,
Thank you for your kind words - we're so glad to hear that you've been happy with both the product and our service. Cam is a great installer and it's wonderful to know that your mother has no trouble using the tap from Hotspot Titanium. Thank you again for choosing us and please do not hesitate to reach out if there is anything else we can do for you in the future.
Kind regards,
Tom ^Team Hotspot Titanium
Again brilliant service from HotSpot
Again brilliant service from HotSpot. Slow water flow. Immediately posted a replacement spout which resolved the problem followed by a follow up email to check if all was well. You don’t often see this level of service. Thank you.
8 de junho de 2022
Resposta da HotSpot Titanium
Hi Mark,
Thank you for your great review of Hotspot Titanium! We're so happy to hear that you're enjoying it and that our customer service was able to help resolve the slow water flow issue quickly. We appreciate your business and we hope you'll continue to enjoy using Hotspot Titanium. Thank you!
Kind regards,
Tom ^Team Hotspot Titanium
We are delighted with our new Hotspot…
We are delighted with our new Hotspot Titanium boiling water tap, it works brilliantly and due to the filtration improves the tase of hot drinks. We received excellent customer service both during the installation and shortly thereafter. Thank you to Hotspot
18 de maio de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you for your kind words, Pip! We're so glad to hear that you're enjoying your new Hotspot Titanium boiling water tap. It's fantastic to know that our product is delivering on its promise of great taste and performance.
We appreciate your business and are thrilled to have you as a customer. Thank you for taking the time to write this review and we hope you'll continue to enjoy your Hotspot for years to come!
Kind regards,
Tom ^Team Hotspot Titanium
First class service
The fastest response to a problem with a product that I've ever experienced. Less than 35 Mins between first making contact to a service engineer arranging an on site visit to resolve an issue. If only all customer services were like this. First class service.
Engineer just turned up to site, all sorted in a day...
25 de abril de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Hi Robert,
Thank you for your 5-star review of Hotspot Titanium and for highlighting our exceptional customer service. Our team is passionate about providing the best possible experience for our customers, and I'm glad to hear that we were able to meet your expectations in this instance.
Thanks again for choosing Hotspot Titanium and for sharing your positive experience with us. We appreciate your business and look forward to serving you in the future.
Kind regards,
Tom ^Team Hotspot Titanium
We are beyond thrilled with our new…
We are beyond thrilled with our new HotSpot Titanium boiling water tap. Scott was so helpful with the install, and gave us great tips on how to get the best out of it once it was ready to go. It really is so easy to use too! A very happy customer ⭐️⭐️⭐️⭐️⭐️
17 de abril de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you for your review Laura, we're glad to hear you're enjoying your new HotSpot Titanium boiling water tap. We are proud of our customer service and product quality so it's great to hear that Scott was able to help with the installation and provide tips on how best to use the features.
Kind regards,
Tom ^Team Hotspot Titanium
In hot water!!
This company is worth investing in, the team are great no pushy sales talk, advice all the way. The young engineer was a real asset to the company such a nice guy, everything was explained to me his workmanship was second to none. I would highly recommend them. “Go on, give them a chance” you will be glad you did. I am.
14 de abril de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the 5 Stars and your generous words Diane. Reviews such as this motivate us furthermore to offer the best service we can. We so hope that you continue to be as happy with your Hotspot Titanium boiling water tap for years to come!
There are not many companies with such…
There are not many companies with such high levels of support like that from Hotspot! We have had our Hotspot Titanium for 2 years now and during that time we have had a couple of small niggles. Scott has been absolutely brilliant sorting them out!
I would defintely buy again from Hotspot, when the wife wants a new kitchen!
14 de abril de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you so much for the 5 Stars and your generous words! We are so pleased that 2 years on you remain no less than delighted with your Hotspot Titanium and the Service Levels you have received. Thank you so much!
Hot tappage!
I looked online for a boiling water tap and reasesrched a few. I plumped for the Hotspot titanium and have never looked back! The style choice was good (went for a flex in the end). Main thing that swayed me at the time was the warranty. A year in its still amazing. 😊👍🏻
12 de abril de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Hi Chris, thank you for your review! I'm so glad to hear that you're enjoying the Hotspot Titanium. We are committed to providing our customers with a quality product and this is why we offer an industry leading warranty on all of our products. If there's anything else we can do for you please don't hesitate to reach out.
Kind Regards,
Tom ^Team Hotspot Titanium
Excellent quality tap and customer service
We recently completed a new kitchen and decided to invest in a HotSpot Titanium tap. We’ve been really pleased both with how it’s enhanced the look of the kitchen and the customer service from start to finish. We would definitely recommend HotSpot Titanium taps to others
12 de abril de 2022
Avaliação não solicitada
Resposta da HotSpot Titanium
Thank you for taking the time to review our taps and service, Jon and Jo. It's great to hear that your experience with us has been a positive one!
We're delighted to know that we've helped you create the perfect kitchen space for your home, and thank you for recommending Hotspot Titanium taps. We hope this is just the beginning of what will be a long-term relationship as we continue to provide quality products and excellent customer service.
Kind regards,
Tom ^Team Hotspot Titanium
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