I recently bought a thobe from House of Thobes, perfect 👌 The fabric feels lovely, the stitching is neat, and the fit is comfortable and smart. Excellent quality and great customer service. I’ll def... Ver mais
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Veja o que dizem as avaliações
I was curious about purchasing a thobe but I had no idea where to start so I contacted house of thobes and they helped me get the correct size and helped me pick out the thobe I would want. Custo... Ver mais
Poor customer service. The company policy stinks. I wanted to exchange an item for a different size, it was purchased on sale. I was informed that I could exchange the item for a smaller size but woul... Ver mais
A empresa respondeu
Really pleased with my order. The fit was spot on, the pricing was excellent and everything arrived on time, as promised. A wonderful experience from start to finish. I’d happily order again and would... Ver mais
Detalhes da empresa
- Loja de Roupas
- também em
- Loja de artigos religiosos
- Loja de moda feminina
- Loja de Moda Infantil
- Loja de roupas para jovens
- Perfumaria
Escrito pela empresa
House of Thobes was established with the vision of providing Islamic Clothing which resembles comfort, quality and affordability. A very small business that is continuously growing and excelling in providing quality and affordable products to customers both in the UK and Internationally! We are popular for our Men's and Children's Thobes and so we stock a wide range of thobes in various styles such as Omani, Emirati, Moroccan and Collar Thobes. We also have a variety of quality Open and Closed Abayas for Women at affordable prices! And if it's not clothing you are after, we also sell Fragrances, Prayer Mats, Tasbihs and so much more! Why not check out our website for all our latest products! And don't just take our word it, check out the amazing reviews of our customers! Thank you for supporting us!
Informações de contato
Reino Unido
- houseofthobes.co.uk
4,5
Excelente
208 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Order #10496
I received a dress I didn't like and returned it with no confirmation or notification of this. Following this, I emailed to chase up my refund and was advised there was a strong odour on the dress - It was an open abaya which I tried on for less than a few minutes and didn't like the fit of it so decided against keeping it soon after. There's absolutely no way there could have been any odour or scent on the dress - this is just a ploy to get more money and refuse a refund. I checked consumer rights and I was well within my rights to return this too.
They then refused to send the abaya back without EXTRA fees, after I had already paid out of my own pocket for the return. They then threatened to keep the dress, if the funds weren't transferred from the delivery by the next day? What sort of crookery is this?
I decided against paying more than I had already paid for a dress I didn't want and had paid for, and extra delivery costs TWICE already at this point. So ultimately I lost all this money for nothing. Is this how a muslim business operates? Are they happy to eat from money that is haram?
This is very bad business practice and terrible customer service - I hope their service improves.
25 de abril de 2022
Avaliação não solicitada
Resposta da House of Thobes
Asalaamu alaykum. Your review has no name and no order number so we are unable to investigate your order. Like many businesses we do have a policy that all items must be returned in its original condition without any smells or marks. As a muslim business we believe we are accountable for every penny that we earn and have always processed refunds as long as they are returned in line with our policy. If you believe you was wrongly refused a refund, you can get in touch with us with your order details. Unfortunately If you cannot provide that information, we will be flagging this review.
Resposta da House of Thobes
Thank you so much for your review! We are pleased to hear the thobe reached you safely in Spain and that you liked it! We hope to see you shop with us again in the future in shaa Allah!
I love the product
I love the product, please dont stop producing high quality products. Its comfortable smooth, light and just amazing. My first thobe from you guys and my Best experience i can say. Love it
26 de março de 2023
Resposta da House of Thobes
Thank you so much for your review and feedback! Very pleased to hear you loved our products and that your first experience with us was a positive one!
Very bad customer service
Very bad customer service! no address, no phone number and really bad email communication.
Delivery is a week when you pay for next day delivery.
Returns policy doesnt comply with uk laws.
Avoid ordering.
25 de março de 2023
Resposta da House of Thobes
Asalaamu alaykum. We are very disappointed to see you have left a negative review. We can see you have placed an order for standard delivery with your order having a delivery expectation between 27th Mar - 29th Mar. Your order was delivered on 29th Mar. You tried to cancel your order but your order had already been dispatched to which we sent you the returns address as you requested so you could return your order when received. Considering we are in the month of Ramadan and an extremely busy period for our business, we still responded to your emails within the same day. It is therefore very disappointing to see you have left a negative review despite deciding not to return your items nor letting us know of any issues you may had in returning your order.
Beautiful quality items
26 de maio de 2022
Avaliação não solicitada
Resposta da House of Thobes
Hi, We are sorry to hear you didn't find our thobes the best quality. We can see you purchased one thobe which you didn't return nor contacted us about any issues. We would love to hear more about your feedback and in particular what you felt wasn't of the best quality in regards to the thobe you purchased. We look forward to hearing from you. Thank you.
Fast and great service
Fast and great service
Thobe fits perfect and feels amazing!
29 de março de 2023
Avaliação não solicitada
Ordered from house of thobes a few…
Ordered from house of thobes a few times now. When I ordered the first time i wasn’t expecting the fit to be as great as they are but i was pleasantly surprised. Highly recommend!
14 de abril de 2022
Avaliação não solicitada
Great selection of thobes for adults…
Great selection of thobes for adults and children! I found perfect thobes for my husband and son for Eid. Purchasing was simple and customer service was great! Would definitely recommend to all and will be purchasing again in the future.
26 de março de 2023
Avaliação não solicitada
Resposta da House of Thobes
Hi Zannab, thank you for your review. We are pleased to hear you like our products and service. In shaa Allah we hope to serve you again in the future!
Great quality and price
I ordered a thobe for my husband as a ramadan gift. It's excellent quality and a lovely colour. Ts also a reasonable price and not overpriced like some places. Extremely pleased with my purchase and will be shopping from here again.
17 de março de 2023
Avaliação não solicitada
Resposta da House of Thobes
Thank you for review! We are glad to hear that you were pleased with your purchase. We look forward to serving you again in shaa Allah!
House of best Thobes!
For someone who’s never tried or worn a Thobe before, I really wanted to start wearing it for Taraweeh this year.
I bought two Omani Thobes and I did not expect the fitting to be so on point but most importantly the cotton quality. The Thobe hardly manages to catch any at all whereas other materials tend get creased up easily.
If you’re someone looking to wear a Thobe for the first time or just adding to your collection, I highly recommend purchasing from House of Thobes.
From the point of purchase, to delivery, to wearing it - all 10/10.
24 de março de 2023
Avaliação não solicitada
Resposta da House of Thobes
Asalaamu alaykum Aleem! Thank you so much for your review. We are really happy to hear we could make you first experience of wearing thobes a positive one! Thank you for trusting us and we hope to continue serving you in the future!
Size acc smaller than normal size
Size acc smaller than normal size. I understand it can differ for materials. but Customer service is worse, i sent return with next day delivery option. been almost a week didnt receive any response from them. Although initially i asked for exchange, they asked me to place a new order and make payment for new item!
15 de março de 2023
Resposta da House of Thobes
Asalaamu alaykum. It is very disappointing to see you have left a negative review. We have a size guide present on the website but do suggest its just a guide and does not guarantee fitting. When you emailed us to initiate a return we asked you whether you would like a bigger size as you expressed the size you ordered was tight. We then sent you our returns process which is to place a new order for the new size you require and return the original for a refund. This is a completely transparent policy on our website and one that is employed by many small businesses as managing direct exchanges is not manageable especially during busier periods. You immediately responded with it being a "scam" and suggested "we should learn more about business." Despite these comments we continued with initiating your return. We aim to process refunds within 7 days in normal periods and upto 21 days in busier periods. This is again advertised on our website. Your order was refunded within 7 days of receiving your order despite the business being in an extremely busy period. You will have received a notification to confirm this. It is really disappointing that you have written this review when we have been completely responsive and cooperative to your emails.
Cool
Person who i asked about information im a handful so thanks for having patience
16 de março de 2023
Resposta da House of Thobes
Thank you for shopping with us! It was a pleasure serving you and we are happy we were able to answer all your questions!
Resposta da House of Thobes
Hi Rabia, thank you so much for your order! We are pleased to hear you liked the quality of our products. We really look forward to serving you again in the future!
Great quality
Arrived within the timescale it said and the quality of the thobe was better than i expected. Thank you!
10 de março de 2023
Resposta da House of Thobes
Hi Farah! Thank you for ordering with us! It's great to hear your order arrived on time and our products exceeded your expectations. We hope to see you shop with us again!
Loving the thobe
Loving the thobe, best one i’ve bought so far and the material is soft and is so comfortable to wear. delivery did take some time but that’s probably because it was a weekend- other than that no complaints at all
1 de março de 2023
Resposta da House of Thobes
Hi Ibby, we are really pleased to hear you love your thobe! We do apologise if the delivery did take a bit longer. We try our best to dispatch orders as soon as possible and then rely on our couriers to deliver within their timescales. We really look forward to serving you again in the future!
By far the best thobe I’ve ever…
By far the best thobe I’ve ever purchased. Keep up the great work, I’ll be back for more!
27 de fevereiro de 2023
Resposta da House of Thobes
Thank you for your review! We are pleased to hear you liked your order and really look forward to serving you again!
Great service!
Great products, fast delivery and it fit really well. The size guide came in hand. Thank you 🙏
27 de fevereiro de 2023
Resposta da House of Thobes
Hi Nazma, thank you so much for your order! Really pleased to hear you liked the products.. and we hope to serve you again!
Nice fit and quick service✨
25 de fevereiro de 2023
Resposta da House of Thobes
Hi Majharul, thank you for your review! It's great to hear our service and products met your expectations! Thank you for being a valued customer :)
I've purchased a few thobes from house…
I've purchased a few thobes from house of Thobes and was very pleased with the quality of the product. The fabric was thick and the stitching was strong and neat. The colors were vibrant and the fit was perfect. The price was also very reasonable.
All in all, I am very happy with my purchase and would definitely recommend this store to others
A big thank you to house of Thobes team.
4 de fevereiro de 2023
Avaliação não solicitada
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