Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I would love to give 5 stars because I love Pecksniff's soaps. However, my soap never arrived. Disappointing to spend so much on soap never to use it.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself... Ver mais

A empresa respondeu

4,3

Excelente

O TrustScore é 4.5 de um total de 5

90 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I would love to give 5 stars because I…

I would love to give 5 stars because I love Pecksniff's soaps. However, my soap never arrived. Disappointing to spend so much on soap never to use it.

27 de abril de 2026
logotipo da Pecksniff's

Resposta da Pecksniff's

As stated on our website, shipping for international orders is 10-15 working days. This order was placed on 27th April, so as of today (12th May) that is 10 working days. If you haven’t received your order by 19th May, please contact us directly and we can advise. Thank you.

Avaliado com 5 de um total de 5 estrelas

Dazzled

Looked at the web site there was quite a lot of choice
I was spoilt for choice even with the items on sale.
The ordering was easy and delivery was super fast good value for money.

25 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

I didn't directly buy from you but I…

I didn't directly buy from you but I got some of your scented candles from the liquidation store. I can see why they have them as not one of them smelt of anything.
It didn't make me want to buy any from you directly. if these were defect candles then you shouldn't let them sell them.

23 de abril de 2026
Avaliação não solicitada
logotipo da Pecksniff's

Resposta da Pecksniff's

Apologies for your experience, but as the candle was purchased from a third party, any issues need to be escalated with that company directly, as they ensure quality control of their own orders.

Avaliado com 5 de um total de 5 estrelas

Delivered as promised

Delivered as promised, prompt and well packaged.
Would order again.
Good offers, too, a chance on a new fragrance in the sale-very good. Recommended

31 de março de 2026
Avaliado com 5 de um total de 5 estrelas

FABULOUSNESS, at the touch of a keypad

Ordered several sale items, at fabulous prices... & each and every one of them smell amazing, this company has provided me with many classically crafted perfumes over the years& never faultered on service or quality, if a gift is needed , I can rely on Pecksniffs to accommodate

25 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Ginger and patchouli oil

As a personal choice I brought the ginger and patchouli fragrance oil and it’s a superb aroma in fact people have stopped me and asked what I’ve got on so I told them what it is and where to buy it from.

From ordering through to delivery it was very quick with excellent service all around.

I would recommend family, friends and anyone that asks which I’ve done.

25 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Wasted journey 1 hour 40 mins as was shut but website said open

My wife and mother in law travelled 1 hour 40 mins round trip to find you were closed! Your website said you were open.
When they were there another couple turned up and they said this was the third time they had visited and found you shut!
If you were involved in a near death experience I will accept that but what is your excuse? Really not happy.

This IS NOT a duplicate. You have done NOTHING to resolve this at all even though you say below you have!

Brandon factory shop. Website for Brandon shop on google and facebook both said it was open.

16 de março de 2026
Avaliação não solicitada
logotipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your review, Simon.

We believe this may be a duplicate review posted in error, as we have already responded to your original feedback.

We have also reached out to you directly by email to look into this further and to help resolve the situation.

Kind regards,
Pecksniffs Customer Services

Avaliado com 5 de um total de 5 estrelas

I love all my soaps

quick and easy to order and received my order in a timely manner.

24 de fevereiro de 2026
logotipo da Pecksniff's

Resposta da Pecksniff's

Thank you so much for your kind review!

We’re delighted to hear that you love your soaps and found the ordering process quick and easy. It’s great to know your order reached you in good time as well.

We really appreciate your support and hope you continue to enjoy our products.

Kind regards,
Pecksniffs Customer Services

Avaliado com 4 de um total de 5 estrelas

Excellent Quality Products and Great Containers

Their products are of excellent quality, and the containers are well designed and artistically attractive. The items appear exactly as shown online.

28 de fevereiro de 2026
logotipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your lovely review!

We’re so pleased to hear that you’re happy with the quality of our products and that the design of our containers stood out to you. It’s great to know everything met your expectations and matched what you saw online.

We really appreciate your feedback and hope we can make your next experience a 5-star one!

Kind regards,
Pecksniffs Customer Services

Avaliado com 5 de um total de 5 estrelas

Arrived very safely to USA and my home

Arrived very safely to USA and my home, was extremely well packed and protected! Love the smell, texture of it, just wish shipping charges were cheaper….makes it harder to want to order more stuff! But products are great!

26 de fevereiro de 2026
logotipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your kind review!

We’re so pleased to hear that your order arrived safely in the USA and that you were happy with the packaging, as well as the smell and texture of the products.

We completely understand your feedback regarding shipping costs, especially for international deliveries. We are continuously reviewing our shipping options; however, we are unfortunately charged significant rates by our courier partners, which does impact the final cost.

We truly appreciate your support and are delighted that you’re enjoying the products. We hope to welcome you back again soon!

Kind regards,
Pecksniffs Customer Services

Avaliado com 4 de um total de 5 estrelas

Lovely products

Delivery once received was fine. Website had a glitch and didn’t take my delivery address but customer service handle problem well Thank you

25 de fevereiro de 2026
logotipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your kind review!

We’re so pleased to hear that you’re enjoying the products and that your delivery arrived safely.

We’re sorry to hear about the issue with the website, but we’re glad our customer service team was able to resolve this for you quickly. Your feedback is really appreciated, and we’ll continue working to improve our online experience.

Thank you again for your support!

Kind regards,
Pecksniffs Customer Services

Avaliado com 1 de um total de 5 estrelas

I still haven't received my order

I still haven't received my order. Now Fedex has asked for a translation of the invoice. Previously, they asked for a description of each item on the invoice, then they asked for the alcohol content percentage. This isn't even funny anymore. I really like your products, but I will never buy anything from your website again.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Pecksniff's

Resposta da Pecksniff's

Thanks for your review, and sorry to hear about your experience. Unfortunately we don’t have control over couriers and processes, so once we have dispatched the order it is out of our control. We are always working to improve our service level, and are currently reviewing our international shipping. We hope you were able to resolve with FedEx, and that you will consider shopping with Pecksniff’s again.

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