The entire team are fantastic and always supportive and flexible with appointments. We are delighted to have built a strong relationship with HRV Group and find their service to be leagues above any... Ver mais
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Veja o que dizem as avaliações
The engineer arrived on time and was straight up into our loft to replace the filters, which were filthy. He then cleaned all 10 air ducts in the flat, which, at the front, faces the A406 linking Nor... Ver mais
Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... Ver mais
Excellent service from the engineer. Notified us when he arrived. Did everything necessary, and we were pleased he wore overshoes too. Well informed on the machine. We haven't yet received a repor... Ver mais
Detalhes da empresa
- Prestador de serviços de climatização
- também em
- Fabricante de sistemas de ventilação
- Fornecedor de Ar Condicionado
- Fornecedor de Filtros de Ar
- Serviço de Conserto de Ar Condicionado
- Serviço de Limpeza de Dutos de Ar
Escrito pela empresa
Specialist Ventilation and Air Conditioning Installation, Servicing and Maintenance contractors for your home and office. Experts in all systems including extractor fans, central extract (MEV), heat recovery (MVHR), in room or central air conditioning units - experienced with all makes and models and service partners for market leading manufacturers. Comprehensive service packages and prices available.
Informações de contato
13 Market Road, , TW9 4LZ, Richmond Upon Thames, Reino Unido
- 0330 223 4180
- enquiries@hrv-group.com
- hrv-group.com
4,7
Excelente
661 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good as far as it went.
The technician (Chris) arrived promptly and carried out the service (as far as he was able) in a friendly and efficient manner.
Some dirt was left on the floor below each extract nozzle after cleaning their filters.
Some of the work which we had paid for (cleaning of motors/fans/heat exchanger) was not possible with this model of unit: that should have been recognised before the technician arrived.
25 de setembro de 2024
Resposta da HRV Group UK
Hi Mj,
Thank you for sharing your review! We’re delighted to hear that you had such a great experience with our Engineer. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Professional
17 de setembro de 2024
Resposta da HRV Group UK
Hi Philip,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Efficient
Technician came with wrong filters ( not his fault) but I had spare set which were used and promised to replace but these haven’t yet arrived 2 weeks later. However he was very thorough and reset booster extractor speed in bathrooms which weren’t left at correct levels by installer. Pleasant and efficient technician. Will use again.
23 de setembro de 2024
Resposta da HRV Group UK
Dear Barry,
Thank you for your honest feedback, and I sincerely apologize for the inconvenience caused by the delay in sending the replacement filters. I completely understand your frustration, and I assure you this is not the standard of service we strive to maintain.
We have already dispatched the correct filters on the 23rd of September, and you should receive them by next week. Please rest assured that we are working to ensure such delays do not happen again in the future.
I'm glad to hear that you found our technician thorough and efficient, and we truly appreciate your patience and understanding. Should you have any further concerns or questions, please do not hesitate to reach out.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Positive experience
The professional that came in to do the maintenance was very good. He also explained everything which was helpful.
11 de setembro de 2024
Resposta da HRV Group UK
Hi Jenny,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Daniel was very thorough and explained…
Daniel was very thorough and explained exactly what he was doing and why. The system is now working very well.
18 de setembro de 2024
Resposta da HRV Group UK
Hi Andrew,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Engineer was efficient and professional.
3 de setembro de 2024
Resposta da HRV Group UK
Hi George,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Very professional and efficient
Very professional and efficient! Highly recommend HRV.
5 de setembro de 2024
Resposta da HRV Group UK
Hi Ak,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Professional, and as you would expect.
Punctual and gave the unit and multiple outlets a good service.
2 de setembro de 2024
Resposta da HRV Group UK
Hi Graham,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Excellent service
Loved the service. Everything was easy and smooth, from booking on the website to the service on the day. 5/5, no notes. Wish every company operated like this.
Will be rebooking when a new service is due.
19 de agosto de 2024
On time and very professional
On time and very professional. The job turned out to me more complicated than expected so they gave me 2 potential solutions which I appreciated.
30 de agosto de 2024
Able to help in a short time frame
Able to help in a short time frame. Attentive and no need for customer to keep chasing
Understand the exact question and provided solution
Staff overall is Reliable, punctual, helpful
27 de agosto de 2024
great service always
3rd time using this company to do my ventilation unit service and they are amazing... always very friendly and puntual... ventilation unit working perfectly. Will defo recommend them and will use them again :)
19 de agosto de 2024
Great service
Great service, friendly engineer, clear instructions on how to use and maintain my MVHR going forward.
22 de agosto de 2024
Very good maintenance visit
A routine maintenance visit for our Vent Axia system was efficiently organised. The engineer arrived promptly and was pleasant and considerate and happy to answer questions.
22 de agosto de 2024
punctual, quick and careful
The specialist arrived on time - conducted his work quickly and in a clean manner. he was polite and clarified and answered all questions. 2 things to improve: it was difficult to reserve a slot in short notice (2 weeks and a half in advance for a generic maintenance visit!). Also, my unit was brand new ( less than 1 year) and i still had to pay full maintenance fee, despite the unit not needing all the tasks/ activities to be run.
15 de agosto de 2024
Great service
Daniyal was so good and polite - even offered to change the bulb for me which I couldn’t reach myself. Did a great job and this air in the flat feel much cleaner
21 de agosto de 2024
Excellent service
Very nice operative - Daniel. Arrived on time. Helpful, efficient and explained everything as it was our first service. Highly recommended.
14 de agosto de 2024
Uel was friendly and explained…
Uel was friendly and explained everything he was doing when on site. He talked me through the different settings for the system which was helpful. Good communication before arriving on site.
15 de agosto de 2024
Chris, the engineer, persevered, despite some obstacles and we were truly grateful that he did.
The engineer who visited to install the new system went above and beyond to complete the job even though he encountered some initial problems with the existing siting where it needed to go. Thanks so much Chris.
8 de agosto de 2024
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