HRV Group UK Avaliações 

the engineer was very helpful, did the job very well and explained all steps

I am writing to share my experience following a MVHR service appointment, in the hope that it may help others make an informed decision and that the company takes this feedback seriously.

The technician identified an issue with our system during the visit. Regrettably, rather than resolving it, the service left our system in a significantly worse condition: outside air was being supplied directly into all rooms, the motor subsequently failed, and the system stopped functioning entirely. What began as a manageable fault became a complete system failure following the appointment.

Equally concerning was the standard of the service itself. The pipe cleaning - a key reason for our booking - appeared to consist of the technician gently wiping the outlet covers with a wet wipe. This fell considerably short of what we had reasonably expected from a professional MVHR service.

When we raised these concerns with the company, the response was deeply disappointing. Rather than acknowledging the deterioration in our system or offering any form of apology, responsibility was categorically denied. Most troublingly, during a phone call I was told that I should be the one to apologise - a response I found both unprofessional and wholly unacceptable. We booked a subsequent service through a different company who resolved the issue.

Technician was thorough and explained everything clearly.

The engineer was very polite and explained everything very well.

Yesterday I had an engineer named Ali who was extremely knowledgeable, polite and I am very pleased with the service provided. He took me though each step of the filter and explained everything really well. Even though he wasn’t able to carry out the whole service due to not being able to access the vents as they were not accessible, he still tried his best to find a way if it was possible.
It’s people like him that remind you that the world is a very kind place and there are nice people out there who take their job seriously.
I am happy with how the company handled everything and will be using them again when needed!
10/10

Helpful, cheerful, knowledgeable and patient. Will use again.

Great service thank you

If I could give zero stars, I would. Dealing with HRV Group was a complete nightmare. There is zero transparency when it comes to their pricing. They give arbitrary quotes that feel entirely pulled out of thin air. It's a classic bait-and-switch tactic. When I tried to address my concerns, their customer service was shockingly poor, unprofessional, and unhelpful. Do not trust them—this company is a total trap for unsuspecting customers.

Engineer was efficient informative and very helpful

Knowledgable engineer and efficient service. Would recommend

I’ve had a very frustrating experience with this company. My engineer appointments were cancelled twice—on 26/03 and 24/04—both on the day, with no adequate resolution offered.

I paid £205 upfront on 09/02/25, and nearly three months later the service still hasn’t been delivered. At this point, it feels like I’ve given the company an interest-free loan while receiving nothing in return.

As a result, my ventilation servicing is now over two months overdue.

To make matters worse, I was promised a partial refund twice (27/04 and 05/05), each time being told it would arrive within 3–5 days. It still hasn’t been received. The refund itself is only £20, which feels wholly inadequate given the circumstances—especially when their own T&Cs state that I would be charged £135 per cancellation if I had cancelled within 48 hours (totalling £270 across two missed appointments).

Overall, this reflects a lack of reliability, poor communication, and failure to honour commitments. I would strongly advise others to think carefully before using this service.

UPDATE 13/5/26: Following this review, the company contacted me directly to apologise for the experience and has now issued a 50% refund of the service fee. This shows a sincere effort to repair the customer relationship and a meaningful recognition of the issues encountered before.

Ali was such a lovely person and so patient. He was happy to explain the system to me. He left the place very tidy. Thank you

The engineer arrived on time and was informative, polite and respectful of my property.

The technician did well, but the back office processes are not up to scratch

A bit messy with the booking of the time, but the technician was great and prompt.

Engineer was knowledgable and thorough and had good communication skills.

Thorough, professional and really well done

The engineer was brilliant very polite and offered some helpful tips.

The service engineer arrived for the appointment on time. The service was carried out professionally and I was also given guidance on how to ensure that the MVHR system is working properly and efficiently.

Your operative carried out a thorough job of checking my MVHR installation and making recommendations, which I will now follow. He was polite and informative.