Ich hatte mir sehr viel mehr Qualität, versprochen. Ich hatte die Highland Cow bestellt. Das Fell war an sämtlichen Nähten mit eingenäht, welches ich mit viel Mühe raus kämmen musste, auf dem Kopf... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Customer service support was fast. I was worried about it being a scam site but it's not. My cow was delivered and he exceeded my expectations! He's super soft and cute. Being weighted is awesome. I... Ver mais
I haven't received a confirmation Mail for shipping ,10 days now. Any update about my order Order HG#112935 never came. Attempted to contact them through their official support email and my... Ver mais
A empresa respondeu
Ordered 2 Brown Cows. They are soft and cute and everything the description of the product promises. Very satisfied with the purchase. I will buy their product again! I had the best customer service... Ver mais
Detalhes da empresa
Escrito pela empresa
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
Informações de contato
Estados Unidos
- info@huggwaii.com
- huggwaii.com
3,6
Bom
133 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Major scam
Ordered months ago, never received the item and never got a refund. I have been in contact with them back and forth for over a month, and they don’t give me any proper information and they keep saying they can’t accommodate me with a refund for the lost item. Cannot recommend purchasing from them.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Huggwaii
Dear kunde,
We are extremely sorry for the distress and inconvenience you've endured. We understand your frustration with the current situation. However, we must rely on the investigation being carried out by the logistics company to determine the exact whereabouts of your package. We are in constant communication with them, and as soon as we have a conclusive result, we will take immediate action.
We value your business and your trust is of utmost importance to us. We are doing everything within our power to resolve this issue as quickly as possible. Please bear with us a little longer, and we will make sure to keep you updated throughout the process.
Thank you for your patience and understanding.
Best regards,
Well designed website and easy…
Well designed website and easy purchasing process. Very enjoyable
29 de novembro de 2024
Avaliação não solicitada
Nice products but poor communication and information
Edit 2024/12/13 : I received my order. The product packaging was a bit damaged because there were 2 products squished in a tiny box. The quality is good, it comes with a USB C cable to recharge. But they should give more information about stock availability, preparation and shipping/delivery dates !
Hello, I made an order on Nov 24th. It said I would get an email shortly to know when my order will be shipped. Today, I have not heard anything about my order, but I still receive daily emails about special offers... Stop trying to sell more if you cannot give visibility on passed orders.
Is this website a scam?
Willing to change my review if I receive my order..
24 de novembro de 2024
Avaliação não solicitada
Resposta da Huggwaii
Dear Jérémy,
We are truly sorry for the delay in shipping information and the inconvenience it has caused you. Our website is definitely not a scam. We have been experiencing a high volume of orders recently, which has unfortunately led to some delays in our order processing and communication.
We are working hard to catch up and ensure that all orders are shipped and updated promptly. Your order is important to us, and we will look into it immediately.
We understand your frustration with receiving promotional emails while waiting for your order. We will make sure to improve our communication and focus more on order updates rather than just marketing.
Thank you for your patience and for giving us the opportunity to make this right. Once you receive your order, we hope you will be satisfied with our product and service.
Best regards,
Great shopping experience
Great shopping experience. Everything as described, highly recommended.
24 de novembro de 2024
Avaliação não solicitada
Cute yet functional.
The items are really cute and appeal to my taste—its functionality hits the spot.
23 de novembro de 2024
Avaliação não solicitada
Haven’t received my product to review as of yet.
The product is eye catching, I haven’t received the product yet so my review on it would not be truthful. I will write a review when I get my products. Thank you.
22 de novembro de 2024
Avaliação não solicitada
I got payment back
I ordered silicone nightlamps 10.11.-24
After purchase I realized I didn’t get the offer I thought I would and cancelled the order!
It took a month to get refund, that is the reason for four stars
10 de novembro de 2024
Avaliação não solicitada
Resposta da Huggwaii
Hi Elina,
We are extremely sorry to hear about the issues you've faced with your order and refund. This is definitely not the experience we want our customers to have.
We will immediately launch a full investigation into why the refund amount was incorrect. We assure you that we are a legitimate business and not a scam. We value your patronage and regret the distress caused. Expect regular updates on the investigation and refund progress. We aim to resolve this swiftly and regain your trust, committed to providing a seamless experience in the future.
Best regards,
False advertisement
The item I purchased was not as advertised at it's main features Here is what it was advertised as:
✨ Durable and Safe: Crafted from high-quality, non-toxic silicone, this night light is both durable and safe. It's built to last, offering reliable comfort for many nights to come.
✨ Easy Operation: Simply tap it, and watch as it lights up the room with a comforting glow. Lightweight and portable, it’s easy to move and place wherever you need a little extra light.
In fact it is hard plastic with a tiny switch at the bottom to turn on and off.
It is easy to move and is cute and all, but not the silicone touch opertated thing that is the main feature of their ads.
7 de novembro de 2024
Avaliação não solicitada
Resposta da Huggwaii
Dear Asen Tsvetkov,
We're sorry you have concerns about your purchase.
Our product is made of high-quality, durable, and safe material. It looks and feels like hard plastic, but it's actually made with a special composite that's just as safe and durable as non-toxic silicone. The switch at the bottom is an added feature for convenience.
We understand that the difference in perception might have caused some confusion and disappointment. If you have any questions or need help, our customer support team is here to help.
Best regards,
Good product
Good product, it was as i hoped and a good night light that i will buy again as a gift!
18 de setembro de 2024
Avaliação não solicitada
Fast & Easy
It was fast and easy to go trough the whole process of finding the item i liked most. The Website/Shop is created great and the ordering/paying process is easy to understand. Thumbs up to offer Apple PaY !!!
- only thing to improve would be, if i click on the capybara and it shows me the version with the turtle on its head when i swipe right that if i choose it, the cart wont automatically change the order. nearly ordered the wrong item 😅
10 de agosto de 2024
Avaliação não solicitada
Simple and very intuitive
The page is simple and very intuitive, it is perfectly understood and you know what to do and where to click.
27 de julho de 2024
Avaliação não solicitada
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