Placed one successful order and very pleased with it. My other three orders had been cancelled not by myself, but by Hunkemoller! Call customer care once and they were not sure why or any reason.... Ver mais
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Veja o que dizem as avaliações
Placed an order, dispatched to evri, received my email informing me they had the package and would notify when delivering. Never received any further info, decided to track the item, to find it bei... Ver mais
Packaged well, prompt delivery with clear communication. My only issue, is I've had to return the underwear as I was more out of the bra than in it! Would be so helpful if there were more details reg... Ver mais
They promise next day delivery if ordered by a certain time, it's now 9 days since placing my order & still haven't received my order. Spoke to them yesterday & they haven't even processed my order ye... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Hunkemöller is a clothing manufacturer from the Netherlands, specialising in underclothes and lingerie.
Informações de contato
Hilversum, Holanda
- hunkemoller.co.uk
3,0
Bom
26 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
terrible customer service
terrible customer service. For return items, they ages. If you call, you need to wait for atleast 10 minute on the call. Stupid chatbox. I will not recommend anyone to buy anything from them.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hunkemöller
I'm really sorry to hear about your experience and completely understand your frustration. Waiting a long time for your return to be processed and then not getting quick help when you reach out is absolutely not the service you should expect from Hunkemöller. I also hear your feedback about the chatbox and the long phone wait times—thank you for sharing this, even though it’s not what we want you to experience.
Terrible Returns Process
Terrible customer service for returns. They use Evri to return parcels and despite the parcel clearly being lost by Evri after 13 days (surprise surprise) they will not refund me until investigating fully despite this going over the UK standards for retailers to issue a refund. Their customer services department which is located outside the UK does not seem to understand this which is hugely frustrating. I would not purchase from them again online as it is too much hassle if something is not right.
23 de outubro de 2025
Avaliação não solicitada
Unhappy
Placed an order, dispatched to evri, received my email informing me they had the package and would notify when delivering.
Never received any further info, decided to track the item, to find it being returned to sender.
Contacted the company who were not very helpful.
I was told a refund would be issued as the item could not be resent. Suggested I order it again, no stock availability. Not impressed.
23 de setembro de 2025
Avaliação não solicitada
Fast delivery lovely packaging
Fast delivery item as shown on the model and came in a lovely package.
very pleased with the service will order again Hunkemoller
24 de junho de 2025
Avaliação não solicitada
Awful company they don't refund you for returns
Awful company I sent 2 return parcels back over 2 weeks ago and they have not refunded me! Customer service is rubbish they just keep you waiting longer I want my money back!! Won't be buying from them again am going to have to open a PayPal case to get my money back
15 de fevereiro de 2025
Avaliação não solicitada
Dont order from this company
Dont order from this company. Never received my goods. Extremely poor customer service. They just rip you off. £40 out of pocket. Customer service never get back to you. Evri just pass you over to them and vice versa
1 de dezembro de 2024
Avaliação não solicitada
Great products
Great products , good delivery , always beautifully packaged !
1 de junho de 2024
Avaliação não solicitada
Zero stars
Zero stars
Items returned on 13/03/24 and i have used evri with the return label printed from there site.
Have the proof postage to prove it. Hunkmoller have not received…presume lost by evri.....
And I am £69 out of pocket and no product to show for it.
i have tried couple of days to get in contact with them but no luck.
No response for Hunkmoller for several days.9
Seriously avoid at all costs, unless you want to end up out of pocket.
9 de abril de 2024
Avaliação não solicitada
Resposta da Hunkemöller
Hi Julia,
Thank you for your feedback. We value you as a customer and I'm sorry you had a disappointing experience with our service.
For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
Should your refund not be processed within the 21 business days, I would kindly ask you to please contact customer service with the details of the tracking number for the returned package so that we can investigate further, by the following link: https://service.global-e.com/kb-tag/returns-refunds or via customerservice@hunkemoller.com
So that we can work with you to find an appropriate solution
Our apologies for the inconvenience.
Have a nice day
Kind regards,
Nelly
Appalling lack of service
Appalling level or lack there of, of any type of customer service. Items returned due to incredibly poor fit.
Used Evri. Have the slip to prove it. Hunkmoller have not received…presume lost by evri(their choice of return partner)
And I am £40 out of pocket and no product to show for it.
The entire process was a faff. No response for HM for several days.
Ended up going through Klarna dispute which proved fruitless.
Seriously avoid at all costs, u less you want to end up out of pocket.
6 de janeiro de 2024
Avaliação não solicitada
Resposta da Hunkemöller
Hi,
Thank you for your feedback. We value you as a customer and I'm sorry you had a disappointing experience with our service.
For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
Should your refund not be processed within the 21 business days, I would kindly ask you to please contact customer service via customerservice@hunkemoller.com with the details of the tracking number for the returned package so that we can investigate further, by the following link: https://service.global-e.com/kb-tag/returns-refunds
So that we can work with you to find an appropriate solution
Our apologies for the inconvenience.
Have a nice day
Kind regards,
Nelly
Extremely poor company
Extremely poor company, unprofessional and unavailable customer service after 1 full month of no order dispatch and trying to contact customer service. Will never use again or reccomend to anyone. Offered nothing in compensation or sympathy, and no attempt to fulfil the order, happier to cancel and waste more time with a refund. 0/5 stars.
24 de novembro de 2023
Avaliação não solicitada
Resposta da Hunkemöller
Hi Stephen.
Thank you for your comment. I’m sorry to hear that you’re not satisfied with our service, and didn't receive your order.
Due to a technical error your order couldn't be processed, the refund has already been processed.
If you still have questions about your order, please contact customer service at customerservice_uk@hunkemoller.com.
Our apologies for the inconvenience.
Have a nice day.
Yours faithfully,
Maya
Hunkemöller
AVOID buying from this company
They promise next day delivery if ordered by a certain time, it's now 9 days since placing my order & still haven't received my order. Spoke to them yesterday & they haven't even processed my order yet, although they have of course taken my money. When asked if they could cancel my order they said they can't. AVOID this company at all costs, would give them zero stars if it was an option!!!
17 de novembro de 2023
Avaliação não solicitada
Resposta da Hunkemöller
Hi Beverley,
Thank you for your feedback. We value you as a customer, and I'm sorry you had a disappointing experience with our service.
Due to a technical issue with our logistics, we’ve encountered a problem in our Addresses validations.
We are fully aware of this problem and are currently doing our best to fix it as soon as possible.
Once the issue is fixed, you will be informed proactively by email, and we will do our best to deliver your order(s) as requested by you.
We truly apologize for this inconvenience.
I would kindly ask you to contact customer service by email at customerservice@hunkemoller.com for any further questions.
Our apologies for the inconvenience.
Have a nice day.
Kind regards,
Nelly
More info please
Packaged well, prompt delivery with clear communication.
My only issue, is I've had to return the underwear as I was more out of the bra than in it! Would be so helpful if there were more details regarding how much "push up" there is on an item and guidance about sizing up! Such a shame, as the items were lovely.
12 de julho de 2023
Avaliação não solicitada
Bad experience with this company
Order arrived which I need to return as poor fit on the bras. There was no invoice or return label in the parcel. I have tried on numerous occasions and via different methods to contact customer services and have not had a reply. Will not order from this company again. God knows when I will get my refund
6 de julho de 2023
Avaliação não solicitada
Resposta da Hunkemöller
Hello Maxine,
Thank you for your comment. I'm sorry to hear that you're having trouble returning your order.
If you have any questions about the delivery of your order, I would advise you to contact customer services again at customerservice_uk@hunkemoller.com so that a solution can be found to help you and a returns slip can be sent to you.
Have a nice day.
Yours faithfully
Manon
Hunkemöller
V happy
Was a bit worried given all the negative reviews but I’m very pleased with the service I received & have had no issues at all - fab bras, delivered quickly & reasonably priced = a very happy customer
5 de abril de 2023
Avaliação não solicitada
Lovely underwear and PJ’s
Lovely underwear and PJ’s. My favourite shop. Easy to order online and fast delivery.
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Hunkemöller
Hello Gamito,
Thank you for your feedback. I am happy to hear that you are satisfied with our delivery service and the quality of our products. Your opinion is very important to us.
Have a good day.
Please accept, Madam, Sir, my best wishes,
Mathilde
Hunkemöller
Placed one successful order and very…
Placed one successful order and very pleased with it. My other three orders had been cancelled not by myself, but by Hunkemoller!
Call customer care once and they were not sure why or any reason.
Placed another order, again cancelled by them.
Called customer care many times and each time hung up on me.
Seriously considering not ordering from them again - not happy
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da Hunkemöller
Hi Peter,
Thank you for your comment. I’m sorry to hear that you’re not satisfied with our service, and that your orders were not successful. It is possible that these orders were deleted due to a technical error. In this case, you get the refund of these orders.
I advise you to contact customer service again at customerservice_uk@hunkemoller.com so that a solution can be found to help you.
Have a good day.
Please accept, Madam, Sir, my best wishes,
Mathilde
Hunkemöller
Slow service
The delivery sim is 3-4 working days. We ordered the items on the 18th December bit is now 6th January and Evri have only just received the items
6 de janeiro de 2023
Avaliação não solicitada
Resposta da Hunkemöller
Hi Kerry,
Thank you for your comment. I’m sorry to hear that you’re not satisfied with our delivery service. We make every effort to deliver our orders quickly, but it is possible that the time may be longer, depending on the period in which you order.
If you have any questions about the delivery of your order, I advise you to contact customer service again at customerservice_uk@hunkemoller.com so that we can find a solution to help you.
Have a good day.
Please accept, Madam, Sir, my best wishes,
Mathilde
Hunkemöller
3 Items have not been delivered
I ordered 3 items 25/12/22 from Hunkemoller and they have not yet arrived.
Today is 5/1/23
Can this please be looked into?
25 de dezembro de 2022
Avaliação não solicitada
Resposta da Hunkemöller
Hi Tracey,
Thank you for your comment. I’m sorry to hear that you’re not satisfied with our delivery service. We do everything we can to deliver our orders quickly, but it is possible that the time may sometimes be longer. Our delivery usually takes 1 to 5 working days.
If you have any questions about the delivery of your order, I advise you to contact customer service again at customerservice_uk@hunkemoller.com so that a solution can be found to help you.
Have a good day.
Please accept, Madam, Sir, my best wishes,
Mathilde
Hunkemöller
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