Hurom Avaliações 

Horrible Customer Service
So my juicer broke down after only 9 month and instead of me being able to send it in for repair after having paid 350€ since 6 weeks they are either not replying or asking me constantly for some videos to clearly out me off. Do not buy this product, it is nit worth the money.

Very disappointing customer service.
I have been trying to register my juicer for the extended warranty for more than four weeks. Despite several contacts with customer support, the issue remains unresolved. I was repeatedly told that the problem was being worked on, but nothing has actually been fixed.
To make matters worse, I have not received any reply to my latest message for over a week.
Customers should not have to chase support for weeks to receive a benefit that was advertised as part of their purchase. I expected much better service and communication.

I am HUGELY dissapointed. This is NOT AT ALL a juicer that should cost 700 Euros. I bought the Hurom H400. I did all the right things in terms of vegetable and fruit preparation.

Already after about 20 juicings I started having to stop the juicer and unclog it for various reasons. So in making 4 liters of juice - which I need for each day of juicing. And I juice for two days every two weeks. So I had to clean out the juicer EIGHT times making four liters. HUGELY time consuming and frustrating. I took care of it like a baby.

I hate companies who spend more money on advertising than they do on the product quality. This product - and Im guessing all their other models as well - are a complete ripp off. I would not even pay half of what I did.

And when I wrote to Hurom to ask for help. They told me that what I was describing was normal juicer behavior to be expexted. How rotten of you to take advantage of people who struggle with their health and take their last savings in hope for better health. Buuu!

Months-long customer service disaster: Complete technical incompetence – Customer had to find the defect! I have never experienced such an uncooperative customer service. After only a few months, my expensive Hurom Slow Juicer constantly jammed, made extreme squeaking noises, and no longer pressed properly. What followed was a months-long, nerve-wracking circus with the service department. At first, the support team gave me the completely wrong technical advice to replace the silicone seals. I had to purchase these at my own expense – it was absolutely useless. After that, the appliance was sent in twice. Instead of thoroughly searching for the root cause, they piece by piece replaced the extremely expensive motor block, the auger, and the juicing chamber. Nothing changed. Nevertheless, the service department insisted that the appliance was flawless and blamed the issue entirely on my ingredients (ripeness of the fruits, etc.). Since the customer service refused any targeted repair, I took the initiative and ordered a new strainer from the Hurom warehouse at my own expense to run an experiment. The result is an absolute embarrassment for this service department: With the new strainer, the machine suddenly runs buttery smooth, without any squeaking, and processes even the hardest carrots, beetroot, and fibrous pineapple absolutely flawlessly! When comparing them directly, it was obvious: The old strainer had a fine, circular warp (distortion). It is mind-blowing that a customer needs less than 10 seconds to detect this defect on the strainer, while the "professional technicians" prefer to replace expensive core components, completely miss the most obvious part, and end up portraying the customer as incompetent. Only after I proved the defect myself and threatened legal action, the costs for the strainer were refunded to me – labeled as "goodwill", of course, just to avoid admitting their own mistake. Anyone who spends this much money on a premium appliance expects quality and not a service that ignores legitimate complaints. Absolutely no recommendation for this brand with this kind of customer service!

Compre un extractor H310A. Antes consulté con un asesor para saber si cumplía con mis expectativas. Según me informaron servía para todo tipo de verduras y leches. Falso. Las verduras fibrosas se atascan en el aspa y la salida de pulpa y no puede triturar frutos secos para hacer leche vegetal. Solicité devolver el producto y solo me reembolsaron el 70% porqué lo había probado!!
La asistencia al cliente no sirve para nada en caso de reclamación.

Mijn slowjuicer ging na normaal gebruik binnen een maand kapot; plastic brak af tijdens het maken van ijs. Bij het maken van het ijs heb ik de aanwijzingen van Hurom opgevolgd. De volgende dag heb ik hiervan melding gemaakt. Na ruim een week niets te hebben vernomen heb ik weer contact opgenomen. Er werden geen excuses aangeboden en verteld dat ik moest wachten. Inmiddels zijn we twee weken verder. Heel vervelend want het vertrouwen in zowel het product als de klantenservice is hierdoor erg laag.

Hace mucho ruido. Hay mucha vibración del aparato. Cuando se mezcla apio con otras verduras y frutas, no funciona bien porque se queda atrapada con la fibra del apio.
Contacté con la empresa, que no se interesó para nada en mi experiencia y solo respondieron cuando pedí la hoja de quejas y reclamaciones. Sigue con el mismo problema. No la recomiendo para nada.

Update:

Hurom did eventually reach out to me and took care of the replacement part. They were very apologetic, professional and threw in two glass juice bottles for my trouble. Apparently there was a technological issue, which I hope has been rectified. I have been very happy with the product thus far.

Zero customer service in the US. After breaking a part, I went online to order a replacement. The website indicates my piece is out of stock as is every other part I tried indicating that either the website is not working or they literally have no replacement parts. When I called customer service there is no human that you can speak with. They don't return email queries or voicemail messages. I'm beyond frustrated!

I don't know who is going to read this but I hope it helps even one person and better yet, I hope Hurom pays attention. Juicer ordered directly from them for a total of $472.06 stopped working after about 9 months. Their customer service person called "Lisa" stated initially there was no problem and that parts were honored under a warranty within 2 years. Basically, the juicer stopped processing the veggies through the exit area and just continued to spin and not produce juice. Big waste of vegetables as well - all of which I explained in great detail. But to back up a few important side comments is the fact that they claim my emails to customer service went to their international location vs. the one in America. I just don't buy it. My emails, and it has been 4 thus far, generally get ignored. However, after providing proof of purchase in addition to my home address, they stated I must sent photos and videos to them of what is happening with the juicer. I told them this was outrageous. Seriously, can you imagine trying to return a juicer to Macy's and/or Amazon or any other reputable retailer and having to provide actual photos and videos? Absolutely ridiculous. I did say, however, that I would send. This has been a complete nuisance. I have yet to get to the store to get the veggies and "prove" to them its non-functionality but will make time over the next day or two.

I was searching spare parts for Hurom H300 for replacements. It was noted that UK price is 10+ times of Europe price. For example extraction packing - Hurom Europe just sold for Eur 1.12 however UK price is GBP13.95. Not just this example but most of the spare parts. I do not understand why such a huge price gap between countries. It's ridiculous that UK seller overprice their spare parts. This pricing makes Hurom look bad internationally.

Hurom make good juicers - but for heaven's sake don't order from Hurom.

They use DPD to send orders out and you need a code (and Hurom don't tell you about this before you order) to accept delivery. DPD of course are notoriously inefficient (and mendacious) and so you don't get a code - so you can't have your juicer.

If you complain to Hurom they are completely unhelpful. However they do inform you that, if the undelivered parcel is returned to them, they will charge you for the return.

AVOID!

Update (15 May 2026) - Thank you very much, Cole, for taking up this matter; I appreciate that.

Sadly it's too late for me as I ordered the Hurom juicer from elsewhere in the end, but if you can ensure that other Hurom customers don't suffer this bad experience in the future then that will be excellent.

Motor stopped working after 31 days. Customer service is horrible they did not honor the warranty. They suggested using another dish soap which of course was not the problem then when asked to hi or their warranty they never have this has been going on for months now and it takes weeks to even get a response. I will never order from them again. I like the juicer and have ordered two in the past but you have to hope you never have issues or it is basically a throw away

Will not deliver to my address. When I emailed to ask for a reason I didn't even get a response.

The juicer HG-SBG11 was fine till it stopped.
I've been emailing customer service in Korea with no response for the past three weeks.
North American website could not help either.
There's no service center in my country any more.
My investment in this machine is flushed down the ...

Der Kundenservice ist eine einzige Schande!

Customer service lack of supporting. I ordered H310 as gift for my grandmas and wasn't meet their expecting. Container is small, not using yet, not 3 months yet. contacted customer service and request for return. They refused for returning?
All right, to make it simple, I opened box and used it. But another problem: juices come out with a lot of fibers that are hard for both of my grandmas drink. And juicer machine smell like burn after 6-7 mins working. It not burn at all, but feel like juicer is working so hard that it smells bad.
Contact again. Customer sevice is not willing to help
If companies created the products, of course, they want their customers bought and use it.
Now, customers cannot use the product and not be happy. Company try to ignore it. What is the point?

Update 12/29/23: Have to change my rating to one star. I was liking the juicer the first few times I used it, but after that, there's been a burning smell every time I try to use it. The basket gets clogged up and I have to empty out the basket multiple times just for 16 oz of juice. I'm not sure if these things are defects or if this is just how the juicer is.

Update: Changing my review from one to three stars because I finally received the juicer and love the product. Customer service still has not contacted me, so I can’t give 5 stars for this company.

I ordered a juicer on October 29th. It is November 14th and I don’t have the juicer, nor any response from customer service.

My original ordered promised a 2-day delivery. I was very patient. After 6 days, I didn’t have a juicer or a tracking number. I sent the first email to customer service. No reply, no tracking number, no juicer. A few days later I sent another email to customer service. No reply, no juicer, but suddenly my order had a tracking number - but no delivery date.

I received a request to review the Hurom shopping experience so I did that. Having not received my juicer - or any communication from customer service - it wasn’t a great review.

Today, I have a new notification the juicer is out for delivery.

I am getting to the point where I wish I would have gone with another brand. This is not how you treat a customer who just spent over $300 on your product.

Update: My juicer arrived on November 14th. It took 17 days and two emails to get the juicer. I plan to see how it’s working and report back if there are issues.

I ordered one of their juicers on their site. After a week passed with zero notifications, I reached out to their customer support and was met with one of the most obtuse responses in the history of technology. Their support rep said that they were "moving warehouses" and that my order was "inadvertently canceled." Of course, the $300 charge to my credit card was not canceled. The rep then said I could simply apply the payment to another order, that would arrive in about a week, or they could refund the money.
I told them I ordered the juicer in the first place because I wanted it but, outside of their apology, to see yet another company taking zero accountability for their own screw up, and not even bothering to offer a $20 discount on a second order, and/or two-day shipping, etc., shows they didn't give a hoot about keeping me as a customer.
The rep responded by simply refunding the money. Not even an attempt to get me to buy the thing.
Best part, I went on Amazon and they have it with 2 day shipping. Apparently it's not hard for a website to do it, but the actual company that makes the juicers can't?
Avoid these morons.
Update: the company just responded. While they are apologetic about the experience, it took them three years to respond to this review. That should tell you all you need to know.

I was a huge fan of the brand and had a few models over time but at the end of last year, I decided to make the investment and buy this model, BIG MISTAKE! Since day one the machine was not working properly, the amount of pulp it gets through is impossible to drink, and you have to always use a strainer ( and I'm not expecting 0 pulp but this amount of pulp is another level).
The main bowl where you process the food is not closed on the outside, which means that when is time to wash it the fruits and veggies go to this part and get stuck, basically it's really hard to wash a dry it.
Finally, they have very disappointing customer service, basically, I spent 6 months and 27 emails for them to make me pay to ship for a spare part that was not working and then telling me that I have to ship my heavy juicer at my own cost and responsibility for them to check why is not working properly.
I will not recommend this brand anymore, I'm really surprised by the bad performance of this juicer model and that the customer service is not at the level this type of brand should have.

Customer service needs help. They make you try useless things at home that’s a waste of time before they have you send in the machine. You would think they were the technicians that were to fix your broken machine. If I knew customer service would be this unprofessional I would have gone with another company. I feel bad for referring this company to so many friends and family members.

UPDATE (2026): Hurom finally responded to this review four years later. While I appreciate the response and explanation, my original concern still stands.

Cole, I understand that some troubleshooting steps can solve simple issues without requiring a repair. My frustration was with how the process was handled and how much time was spent going through steps that ultimately did not fix the problem.

As a customer, when a machine is clearly malfunctioning, it can feel exhausting to repeatedly troubleshoot instead of having the issue escalated sooner. That experience is what led to my review.

I also find it concerning that it took four years to receive a response to my complaint. A more timely follow-up would have made a much better impression and shown greater attention to customer concerns.

I do appreciate the response and explanation, but I still believe customer service could improve by recognizing when a problem likely requires repair and making the process more efficient and responsive for customers.