Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... Ver mais
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Veja o que dizem as avaliações
I love HURR! The system is so easy and understandable, I always get notifications so I know what’s happening with my item, and the tracking feature is great. If you want to rent designer items, HURR i... Ver mais
It was the first time I used Hurr and I was really impressed with them. The lender was fantastic and kept in regular contact with me. The dress surpassed expectations and would recommend Hurr to anyon... Ver mais
I have rented a few dresses via Hurr and have always had a great experience. It’s a fantastic and affordable way to rent a special dress for an occasion and much more sustainable than always buying n... Ver mais
Detalhes da empresa
Escrito pela empresa
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Informações de contato
First Floor, 85 Great Portland Street, W1W 7LT, London, Reino Unido
- contact@hurrcollective.com
- hurrcollective.com
4,4
Excelente
3 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 51% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arrived on time and LOVED the dress
30 de outubro de 2025
Avaliação não solicitada
Resposta da HURR
Thank you for your lovely review! We’re so happy to hear your dress arrived on time and that you loved it.
Really easy experience
Really easy experience - dress arrived on time, it was clean, well packaged and it was easy to return
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for your review! We’re delighted to hear you’ve found renting easy and simple.
easy and simple to rent
easy and simple to rent! Great selection of sizes and dresses. The third time I have used Hurr.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for your review! We’re thrilled to hear that renting has been easy and simple, and that you love our selection of sizes and dresses. We look forward to welcoming you back!
Excellent
Excellent. I've used Hurr multiple times now.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thanks so much for your lovely review! We’re thrilled to hear you’ve enjoyed using Hurr multiple times and can’t wait to help you find your next perfect outfit.
HURR is a fantastic and reliable site…
HURR is a fantastic and reliable site to rent fashion from! The quality is amazing and the process to receive and send clothing for rent is amazingly straightforward.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for your kind review! We’re thrilled to hear you found the process straightforward and enjoyed the quality of the clothing.
Absolutely love hiring through Hurr
Absolutely love hiring through Hurr. I’ve worn some beautiful dresses from designers like Vampire’s Wife, Rixo and Pink City Prints. Overall the experience has been fantastic. I have had one disappointment when a managed dress didn’t get returned and I was left without anything to wear for one of my best friend’s weddings leaving me in a bit of a last minute panic. I do think the postage and returns charges could be more transparent. What you see on the listing is not the price you pay. BUT it’s a great service which I’ll definitely continue to use.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for your detailed review!
We’re thrilled to hear you’ve loved renting beautiful dresses from designers like Vampire’s Wife, Rixo, and Pink City Prints, and that your overall experience has been fantastic.
We really appreciate your honest feedback about the managed dress and the postage/returns charges. We’re always looking for ways to make things clearer and smoother for all users.
Resposta da HURR
Thank you for your review! We’re so glad to hear your experience was seamless and enjoyable.
I’ve rented through HURR several times…
I’ve rented through HURR several times now and found it incredibly easy and a great experience. I’ve used other similar platforms and had rentals cancelled at the last minute and never had that through HURR. Having managed listings, makes delivery so slick and returns the easiest possible.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for your lovely review! We’re so glad to hear you’ve had such a smooth experience with HURR and that our Managed listings have made delivery and returns easy.
It’s great to know we’re helping you avoid the last-minute cancellations you’ve experienced elsewhere. We can’t wait to help with your next rental!
Renting is a go-to for an occasion
Renting is a go-to for an occasion, Hurr has lots of options and the experience is pretty seamless
24 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for your lovely review! We’re really glad to hear that renting with HURR has become your go-to for special occasions and that you’ve found the experience seamless.
Fraud attempts
I received a message in my HURR inbox after uploading a product to rent. It was a QR code, saying that I needed to follow the ID verification steps using the code. After following the steps I received a message via WhatsApp from someone claiming to be HURR explaining what I needed to do for ID verification. All this led to attempts of fraud on my card which now blocked as payments tried to be made from it. Beware if you receive a similar message.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you for sharing this - we’re very sorry to hear about your experience and understand how worrying this must have been.
HURR has robust security measures in place, including automated systems and active team monitoring to detect and prevent suspicious behaviour. While online scams are unfortunately becoming increasingly sophisticated and affect all marketplaces, incidents such as this are extremely rare on HURR and any suspicious activity is identified and dealt with very quickly.
To help protect our community, we have a pinned safety notice at the top of all HURR message threads reminding users not to share personal information or click external links. We also never carry out ID verification via WhatsApp or ask users to complete verification through external links.
As soon as this activity was identified, we immediately blocked the account involved, strengthened our keyword filters and additional safeguards, and proactively contacted the small number of individuals who were messaged, in addition to the warning notice already displayed within the platform.
We take security extremely seriously and continuously monitor and strengthen our systems to protect our community.
Great variety of products and a really…
Great variety of products and a really slick process!
12 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much! We’re really glad you’re enjoying the range of stock and that the process feels easy. We really appreciate you taking the time to share your thoughts!
Dreadful customer service
Informed item was damaged and asked to choose alternative, then told it was now OK. Received, it was damaged (loads of stones missing from motif and on dress) 3 days before event repeated requests for help, ignored and charged anyway. Great idea, dreadful execution. V stressful, wasted loads of time choosing alternative to be ignored and left without decent outfit for an event, even though I'd ordered it to arrive 3 days in advance!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
We’re very sorry to hear how stressful this experience was, particularly so close to your event.
This item should not have arrived in the condition described and we sincerely apologise that it did. All pieces undergo quality checks between rentals, and issues of this nature are exceptionally rare across the thousands of rentals we fulfil. In this instance, the dress clearly required further repair before being sent and did not meet the standard we expect.
We remained in contact with you after delivery and, once we had reviewed the condition concerns, we issued a full refund to ensure this was resolved for you.
We fully appreciate how disappointing this must have felt given you had ordered in advance to avoid exactly this situation.
We have reviewed this internally to ensure our quality control processes remain as strong as possible.
First time renting through Hurr
First time renting through Hurr, rented a stunning top by Paco Rabanne. The lender made it very easy sending early so I had time to try it on and letting me send back on a Monday when the rental ended on the Sunday. Doing this for environmental reasons but still being able to have something new for events
17 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you so much for sharing your experience! We’re thrilled your first Hurr rental went smoothly and that you loved your Paco Rabanne top. It’s great to hear our lenders made everything easy, and that you could enjoy something new while keeping it sustainable.
We really appreciate you choosing Hurr for your events!
Really good experience
First time using them. Reliable, great items and good communication. Will be going back for more!
23 de dezembro de 2025
Avaliação não solicitada
Resposta da HURR
Thanks so much for your feedback! We’re so glad you enjoyed your first rental. We look forward to welcoming you back again.
Easy and straightforward
Easy and straightforward. Dress arrived in plenty of time. Gorgeous! Return was easy.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
We’re so glad your first experience with us was easy and that you enjoyed your dress. Can’t wait to have you back for your next rental!
Another great rental from Hurr
Another great rental from Hurr. My managed item arrived early and looked as good as new. Really easy process and a great alternative to buying an outfit for a special occassion. This was my third birthday renting and I do reccommend.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
Thanks so much for your feedback! We’re so happy your item arrived early and looked great. We always aim to send items early where possible. It’s amazing that Hurr can be part of your special occasions, and we can’t wait to have you back for your next rental.
Extremely poor customer service & unfair refusal of Fit Guarantee
I had a very disappointing experience with HURR’s customer service and Fit Guarantee process.
I rented a dress in December which did not fit. When I went to use the Fit Guarantee, the option was greyed out on the website, meaning I physically could not submit a request through the platform. I immediately contacted both the lender and HURR customer service on the day I actually received the item. The lender advised that Fit Guarantee decisions sit with HURR and that I should wait for their guidance.
HURR took days to respond due to “backlogs”. During this time, I retained the dress specifically because I was waiting for their instructions. As soon as I received a response telling me to return it, I sent it back immediately at my own expense using next-day delivery.
Despite this, HURR have refused the refund on the basis that the return fell outside their 24-hour window — a delay caused by:
Their Fit Guarantee function not working
Their slow response times
Confusion around an attempted delivery being treated as the start date, even though I did not receive the item until later
I raised this promptly, followed all instructions given, escalated it formally, and even contacted the lender immediately — who told me to contact HURR. I am now £85 out of pocket for an item that was never worn and returned in perfect condition.
Penalising customers for platform failures and delayed support responses is extremely unfair. Policies should allow for common-sense exceptions, especially when the customer has acted promptly and in good faith throughout.
I would not recommend HURR based on this experience, particularly if you are relying on the Fit Guarantee.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da HURR
Thank you for taking the time to share your experience. We’re very sorry for the frustration this caused and understand how disappointing this must have felt, particularly when you were trying to follow the correct process.
We’d like to acknowledge that response times were slower than usual over the Christmas period due to seasonal backlogs, and we’re sorry for the additional uncertainty this created.
To clarify the delivery timing, the rental was booked to start on Sunday. As delivery partners do not deliver on Sundays, the item was dispatched by the lender early and a delivery attempt was made on Saturday to ensure it arrived in time for the rental start date.
In terms of our Fit Guarantee, refunds are available where an item is returned within 24 hours of the rental start date or within 24 hours of delivery, whichever is later. Unfortunately, in this case the item was posted back four days after the rental start date, which falls outside the Fit Guarantee window. Once this window has passed, the lender is entitled to be compensated for the rental period while the item is held.
We understand why this felt unfair from your perspective, particularly given the issues you experienced accessing the Fit Guarantee option and the timing of our response. We appreciate that you acted promptly and in good faith, and we’re sorry this situation resulted in disappointment.
Thank you for raising this with us.
Hurr went above and beyond
Hurr went above and beyond! ❤️
26 de dezembro de 2025
Avaliação não solicitada
Resposta da HURR
Thank you so much for your kind words! We’re so happy to hear you had a great experience with Hurr.
Such a good and useful platform to get…
Such a good and useful platform to get beautiful dresses!
27 de dezembro de 2025
Avaliação não solicitada
Resposta da HURR
Thanks so much for your feedback! We’re really glad you find Hurr useful and enjoy our selection of beautiful dresses. We can’t wait to have you back for your next rental!
An easy and convenient experience
An easy and convenient experience, and feels good to rent rather than buy (and cheaper as well) for a special occasion!
6 de dezembro de 2025
Avaliação não solicitada
Resposta da HURR
Thanks so much! We’re so glad renting felt easy and convenient, and that you enjoyed having something special without buying. Can’t wait to see you back for your next occasion!
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