Huws Gray Harlow. We cannot praise this branch highly enough. Every member of staff we have had contact with has been extremely friendly, polite and helpful. Just spoken to a neighbour who said exactl... Ver mais
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Veja o que dizem as avaliações
Dealing with this company was a positive stress free experience. Easy on line ordering, delivery as promised and follow up call. Will use again for sure. Retail customer ordering garden gravel and top... Ver mais
A empresa respondeu
The staff are fantastic. Especially at the Dover branch who answer all queries to the fullest and no matter how small or large the issue they are all way courteous & polite and go above & beyond to en... Ver mais
A empresa respondeu
After opening an account some time ago, I found it frustrating that I'm still not set up on terms, I have asked on numerous occasions about this, but it seems no can be bothered. I barely use Huws gra... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- também em
- Distribuidora de ferramentas
- Loja de artigos para paisagismo
- Loja de madeira
- Loja de suprimentos para encanamento
- Serviço de Locação de Equipamentos para Construção Civil
Sobre Huws Gray
Escrito pela empresa
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Informações de contato
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Reino Unido
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excelente
2 mil avaliações
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Great service and support
Great service and support. One of the staff kindly dropped off some wood which was placed on order because he lived nearby.
9 de setembro de 2026
Resposta da Huws Gray
We are so glad to hear that you received great service and support. It's wonderful to know that one of our staff members went above and beyond to ensure your order was delivered.
Thank you for your kind words!
Efficient service and advice on warranty
Efficient service and advice on warranty
9 de setembro de 2026
Resposta da Huws Gray
We're delighted to hear that you found our service efficient and our advice regarding the warranty helpful.
Your positive feedback is truly valued!
Resposta da Huws Gray
Thank you for the 5-star review! We're delighted to hear you had a great experience with Huws Gray.
We appreciate your support and look forward to helping you again in the future.
Ordered and delivered within a couple…
Ordered and delivered within a couple of days. Delivery driver very helpful and efficient
3 de setembro de 2026
Resposta da Huws Gray
We're so pleased to hear that your order was delivered quickly and that our driver provided such helpful and efficient service.
Thank you for your kind feedback!
i rang the local office to find out…
i rang the local office to find out when my slate would be delivered. I was told that it did be already been delivered that morning. It hadn’t then the man said he had been outside and the delivery driver was just about to leave. I asked why I hadn’t been told what when the delivery day would be and he said he’d put it in an email and he had no idea what I would’ve received. It was only what he’d sent. He was rude and sarcastic. Also, it took an age to find out a phone number for the branch. It had a local Facebook page advertised, but I’m not on Facebook.
8 de setembro de 2026
Resposta da Huws Gray
We appreciate you taking the time to share your experience.
We are concerned to hear about the difficulties you faced in getting delivery information and the tone of the interaction with our team member.
We are also looking into the challenges you encountered trying to find our contact details. We are reviewing our communication processes and staff training to prevent similar situations.
Order delivered very quickly
Order delivered very quickly. And delivery man very helpful.
Thanks
7 de setembro de 2026
Resposta da Huws Gray
We are so pleased to hear that your order arrived quickly and that our delivery person provided excellent service.
We truly appreciate your kind feedback!
Great Service
I placed an online order for some hardboard but couldn't see how to ask for it to be cut to a particular size. I phoned my local branch the next working day and they dealt with it straight away, even refusing my offer to pay the cutting charge aditionally. Great Service!
31 de agosto de 2026
Resposta da Huws Gray
We are so pleased to hear about your positive experience with our team! It's wonderful to know that our local branch was able to assist you promptly with your cutting request and that you appreciated their service.
We always aim to provide helpful and efficient support to our customers.
Thank you for sharing your kind feedback!
I was using another merchants in…
I was using another merchants in Horsforth Leeds but they shut down . So I thought Id try HuwsGray in Headingley Leeds .
The women who served me in the yard couldn't have been more helpful, much appreciated great service !
I was having a bad brain day ! lol and got my order wrong the man at the trade counter was also really friendly and helpful and incredibly patient ! So thanks you . HuwsGray now my regular stop for all things building related . Jim
11 de agosto de 2026
Avaliação não solicitada
Resposta da Huws Gray
We are so pleased to hear that our team provided such excellent service, especially when you were having a challenging day. It means a lot to us that our colleagues were friendly, helpful, and patient.
We truly appreciate you choosing us as your regular stop for building supplies.
Seacombe staff were very helpful
Seacombe staff were very helpful. When the online stock did not exist they found my product and directed me to another depot that had my product.
8 de setembro de 2026
Resposta da Huws Gray
We're so glad our team could assist you in finding your product!
We appreciate your kind words about their helpfulness and dedication.
Ordered some slabs online
Ordered some slabs online, collected with no problems
7 de setembro de 2026
Resposta da Huws Gray
We are so pleased to hear that your online order and collection experience was problem-free!
Thank you for sharing your positive feedback.
Resposta da Huws Gray
Thank you for the 5-star review! We're delighted to hear you had a great experience with Huws Gray.
We appreciate your support and look forward to helping you again in the future.
Poor customer service and non existent next day delivery
Ordered electrical tool and paid for next day delivery. When not received i contacted my local branch who could see the order but hadn't received the stock. Advised to contact online sales. Response back next day from online sales to say as it wasnt an online order, (which it was) i needed to contact my local branch. Item eventually arrived the following day and I received a refund on next day charge after requesting it. A lot of hassle and poor customer service.
7 de setembro de 2026
Resposta da Huws Gray
We are truly sorry to hear about the difficulties you experienced with your recent order and the confusion regarding its fulfillment.
We understand how frustrating it must have been to encounter such a runaround, especially after paying for expedited delivery.
We appreciate you bringing this to our attention, as it highlights areas where we need to improve our internal communication and processes. We are reviewing our procedures to prevent similar situations from occurring in the future.
I was delighted with Huws Gray
I was delighted with Huws Gray, the delivery could not have been more professional and efficient, and I would definitely order from them again. Great work guys, and I hope to order again soon.
7 de setembro de 2026
Resposta da Huws Gray
We're absolutely thrilled to hear how delighted you were with our professional and efficient delivery service.
We truly appreciate your kind words and look forward to serving you again soon!
Reasonable company.
Order confirmation said a staff member would contact to confirm delivery date etc, didnt happen, the lorry appeared at the gate one day, good job we were in. One of the lengths of wood had a bad split in it, which luckily, I could manage.
2 de setembro de 2026
Resposta da Huws Gray
We are truly sorry to hear about the unexpected delivery and the damaged wood. We understand how frustrating it is when arrangements aren't confirmed, and we appreciate you bringing this to our attention.
We are reviewing our delivery communication process to prevent this from happening again.
Excellent delivery
7 de setembro de 2026
Resposta da Huws Gray
Thank you for the 5-star review! We're delighted to hear you had a great experience with Huws Gray.
We appreciate your support and look forward to helping you again in the future.
One week on and no delivery and no…
One week on and no delivery and no contact from branch to arrange delivery
6 de setembro de 2026
Resposta da Huws Gray
We apologize for the delay and lack of communication regarding your delivery.
Please send further details to Customerservices@huwsgray.co.uk
We are looking into this immediately to resolve it.
The delivery was right on time and the…
The delivery was right on time and the driver was very helpful. Great service
6 de setembro de 2026
Resposta da Huws Gray
We're so happy to hear that your delivery was on time and that our driver provided such helpful service.
We truly appreciate your kind words!
Outstanding Staff
Over a year ago, we bought some ceramic garden tiles from the Bletchley depot. Our builder at the time said he would collect them when he was ready, but due to ill health that never happened. Upon returning the depot over 12 months later, we were a little worried that the order would be lost or forgotten. No, the staff immediately knew who we were and showed us the pallet still waiting for us, then quickly arranged our new delivery. Amazing service! So a big thank you to the most helpful, funny and decent chaps at Huws Gray, Ian and Shane. You do the company credit!
12 de setembro de 2026
Avaliação não solicitada
Resposta da Huws Gray
We are so happy to hear about your positive experience with us! It truly brightens our day to know that we could assist you so effectively, especially after such a long time.
We always aim to provide excellent service, and it's wonderful to see that our team delivered.
We appreciate you sharing your kind words.
Easy to order materials
Easy to order materials, great customer service and quick delivery.
6 de setembro de 2026
Resposta da Huws Gray
We're so pleased to hear that you found it easy to order your materials and that you experienced great customer service and quick delivery!
We truly appreciate your wonderful feedback.
Poor Customer Service
I was supposed to get a message about delivery within 24 hours of ordering but it didn't happen. I phoned Monday and they said delivery was on Tuesday. Didn't arrive so phoned again when they said delivery now Wednesday but they phoned Wednesday pm saying it would now be Thurday. Finally arrived Thursday. Product OK buy hopeless customer service.
6 de setembro de 2026
Resposta da Huws Gray
We sincerely appreciate you sharing your experience with us. We are truly sorry to hear about the significant delays and miscommunications regarding your delivery. We understand how frustrating it must have been to receive conflicting information and have your expectations unmet.
We are reviewing our delivery notification and customer service processes to prevent similar situations in the future.
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