Huws Gray Harlow. We cannot praise this branch highly enough. Every member of staff we have had contact with has been extremely friendly, polite and helpful. Just spoken to a neighbour who said exactl... Ver mais
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Veja o que dizem as avaliações
Dealing with this company was a positive stress free experience. Easy on line ordering, delivery as promised and follow up call. Will use again for sure. Retail customer ordering garden gravel and top... Ver mais
A empresa respondeu
The staff are fantastic. Especially at the Dover branch who answer all queries to the fullest and no matter how small or large the issue they are all way courteous & polite and go above & beyond to en... Ver mais
A empresa respondeu
After opening an account some time ago, I found it frustrating that I'm still not set up on terms, I have asked on numerous occasions about this, but it seems no can be bothered. I barely use Huws gra... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- também em
- Distribuidora de ferramentas
- Loja de artigos para paisagismo
- Loja de madeira
- Loja de suprimentos para encanamento
- Serviço de Locação de Equipamentos para Construção Civil
Sobre Huws Gray
Escrito pela empresa
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Informações de contato
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Reino Unido
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excelente
2 mil avaliações
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Poor Customer Service
I was supposed to get a message about delivery within 24 hours of ordering but it didn't happen. I phoned Monday and they said delivery was on Tuesday. Didn't arrive so phoned again when they said delivery now Wednesday but they phoned Wednesday pm saying it would now be Thurday. Finally arrived Thursday. Product OK buy hopeless customer service.
6 de setembro de 2026
Resposta da Huws Gray
We sincerely appreciate you sharing your experience with us. We are truly sorry to hear about the significant delays and miscommunications regarding your delivery. We understand how frustrating it must have been to receive conflicting information and have your expectations unmet.
We are reviewing our delivery notification and customer service processes to prevent similar situations in the future.
Very helpful with buying products and…
Very helpful with buying products and for setting up future projects
5 de setembro de 2026
Resposta da Huws Gray
We're happy to hear that we were helpful with your purchases and future projects.
We appreciate your positive feedback!
The delivery driver was most helpful
5 de setembro de 2026
Resposta da Huws Gray
We're so pleased to hear that our delivery driver was helpful!
Thank you for taking the time to share your positive feedback with us.
Last minute purchase
Last minute purchase, witch worked out to be the best competitive price, in stock and ready to collect in 10mins .
4 de setembro de 2026
Resposta da Huws Gray
We're so glad we could provide a competitive price and quick collection for your last-minute purchase!
We appreciate your positive feedback.
Ordered online a single slab.
Ordered online a single slab and collection was easy and staff very helpful
2 de setembro de 2026
Resposta da Huws Gray
We're so glad to hear that ordering your slab online was easy and that our staff provided helpful service during collection.
We truly appreciate your positive feedback!
Resposta da Huws Gray
We're so happy to hear that your delivery arrived on time and that our delivery person provided excellent service!
We truly appreciate your wonderful feedback.
Great service all round from Norwich…
Great service all round from Norwich Barker Street branch. We are situated just over the road so simply walked over to collect our wood and the yard guys kindly forklifted our stuff to the gates to save us a long carry. Absolutely above and beyond, thanks!
3 de setembro de 2026
Resposta da Huws Gray
We're so pleased to hear about your positive experience at our Norwich Barker Street branch.
It's wonderful to know our team went above and beyond to assist you with your wood collection.
We truly appreciate your kind words!
Fantastic service all round
My first time using Huws Gray was a great experience. Friendly helpful staff, especially the delivery driver. Good products, good prices too.
3 de setembro de 2026
Resposta da Huws Gray
We are so pleased to hear that your first experience with us was a great one!
It's wonderful to know that our staff, especially the delivery driver, were friendly and helpful.
We're also glad you found our products and prices to your satisfaction.
I was having trouble sourcing a…
I was having trouble sourcing a particular eave tile and finally contacted Huws Gray at Stamford. Harry spent the time and effort to find the perfect match and contacted me to collect them. I couldn’t have received better service. Thankyou so much Harry.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Huws Gray
We are so pleased to hear about your positive experience with us! Finding the right materials can be challenging, and we're glad our team could assist you in locating the perfect eave tiles.
We appreciate you sharing your kind words.
Still not available to pick up
I ordered my Makita Finishing Sander online on the 30th August, went to collect it on the 1st Sept and again on the 9th Sept and it's still not at their Bangor branch. How long do I have to wait for it ?
30 de agosto de 2026
Resposta da Huws Gray
We sincerely regret the delay in your order's arrival at our Bangor branch.
We are actively investigating this issue to ensure a prompt resolution for you.
Resposta da Huws Gray
Thank you for the 5-star review! We're delighted to hear you had a great experience with Huws Gray.
We appreciate your support and look forward to helping you again in the future.
Prompt delivery
Prompt delivery, driver was great and very accommodating.
Especially so as he was out of area and did well to find my place.
Only downside was I got no notification of delivery so it just luck that I was in at the time.
2 de setembro de 2026
Resposta da Huws Gray
We're glad to hear our driver provided excellent service and successfully located your address!
We sincerely apologize for the lack of delivery notification; we understand how important it is to be informed.
We are reviewing our notification process to prevent this from happening again.
Huws Gray Braintree was excellent
Huws Gray Braintree was excellent
They were friendly and helpful and delivered by decking boards with no problems
Delivery was with date/times that suited me and was done quickly.
Thank you for your service & help Jamie @Huws Gray
21 de agosto de 2026
Avaliação não solicitada
Resposta da Huws Gray
We're so happy to hear about your positive experience with us!
We appreciate you acknowledging our friendly and helpful service, and we're glad the delivery of your decking boards went smoothly and conveniently.
Thank you for your kind words.
Resposta da Huws Gray
We're so happy to hear that you had an excellent experience with both our delivery and products.
Thank you for your positive feedback!
No communication
2 de setembro de 2026
Resposta da Huws Gray
Hi,
We are sorry to hear you had a negative experience and got no communication regarding your order!
Please email customerservices@huwsgray.co.uk to give us more information on this.
Thanks
Excellent quality
My order was delivered promptly. Communication regarding its delivery was immediate and the delivery was fantastic with the two bulk bags skilfully placed exactly where they were required. The topsoil is excellent quality.
1 de setembro de 2026
Resposta da Huws Gray
We're so glad to hear that your order arrived promptly and that our delivery team was able to place the bulk bags exactly where you needed them.
We appreciate your kind words about the quality of our topsoil!
Great staff
The staff at Huws Grey were great. They were friendly, helpful, and not in the slightest bit discouraging or patronising to a basic DIY-er. I will definitely be going there again.
25 de agosto de 2026
Resposta da Huws Gray
We're so pleased to hear that our team was friendly and helpful, especially for a DIY-er.
We look forward to seeing you again!
Resposta da Huws Gray
We're so happy to hear you enjoyed our product and that our delivery was good!
We appreciate your kind words about our cheerful driver.
From the minute of order to delivery…
From the minute of order to delivery led them a week
Very good
30 de agosto de 2026
Resposta da Huws Gray
We're glad to hear you had a very good experience despite the delivery timeframe.
We appreciate your feedback.
Swansea branch
Swansea branch. Chose this company as quite local but never used before. Lovely lady answered the phone and ordered Red Chippings. She explained that it had to be specially ordered in from another branch as they don’t stock it. She asked and was told deliveries would be either this Wednesday or the next Wednesday depending on the loads which I understood and was ok. I rang after a bank holiday (week passed) just to check it was being delivered into them on the Wednesday and told now due in Tuesday/wed! Still nothing. Rang again and told not sure when it would be in! Asked for refund, which was done the same day but then told that jokingly that no one knew about the order anyway! Won’t be using this company in the future.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Huws Gray
We appreciate you sharing your experience with us regarding your recent order for Red Chippings.
We sincerely apologize for the confusion and delays you encountered with the delivery and the subsequent communication breakdown.
It's clear that the process did not meet our usual standards, and we regret the frustration this caused. We are reviewing our internal procedures for special orders and inter-branch transfers to prevent similar issues from happening again.
We value your feedback as it helps us to improve our service.
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