HX Car Park Management Avaliações 171

I used the petrol station at SalterHebble shell garage next to McDonald's in Halifax I have proof of purchase, once using the pumps I moved out the way to let someone else use the pump and parked at the side and waited for my wife to get her coffee.
When I Spoke to the guy at HX carparks he said in a cocky attitude ,why did you pull off the pump, i said to be nice and let the people behind me use the pump.
His reply was ,well its your own fault then.
how can a company employ such rude and cocky staff. they were not willing to take anything into consideration.
I will never ever use that petrol station or McDonalds in Salterhebble ever again. I hope other people see this and see what CROOKS HX CAR PARK MANAGEMENT are.
I am now having to pay this fine to avoid going to court.

This company are a disgrace and part of the reason our town centres are in decline. I am unable to give them no stars so have to give them one.
I went to buy two suitcases at a local shop, when I got there I was not sure if the ones on offer were any bigger than mine so I left my wife in the shop and returned home to measure mine. I returned to the shop 25 minutes later and bought them at a cost of over £100.
I went on holiday and returned to find a letter demanding £60 for returning to the car park within 30 minutes.
This was not stated on the entrance signs but in small print on signage within the car park. My understanding was that this was to stop people parking for 2 hours free going out and coming back again, not to target genuine shoppers who do actually exist.
I appealed the fine and hoped that common sense and decency would prevail however this was a forlorn hope.
I have paid the fine against my better judgement but will not be using this car park again.
No doubt I will receive the standard Dear John reply to my comments as it is impossible to speak to a human being about this.
Please be aware of this unfair clause when parking in one of these car parks

I think charging Blue Badge Holders is a disgrace, and then not displaying the signs near the disabled bays so that blue badge holders can see them. I am extremely disappointed that North Tyneside Council has made the decision to use such an unscrupulous company to manage the car park of one of their most prestigious sites. I will be sharing my views with North Tyneside Council

Absolutely disgraceful company - only wanting to get money out of disabled people by deception!
Parked in a car park - got parking receipt as proof of parking - then 2 weeks later they send a parking charge notice saying I hadn’t paid!!! Ken was no help when I called to sort it. Arrogant. Lodged appeal and will fight it all the way if needed!!!

Despite evidence provided for paid parking (ticket and online) the appeal was rejected. They offered a smaller fine which for me which ordinarily is admitting a mistake on their part.

The one place I thought I would be safe to park is next in Halifax. Turns out not. Parked in a parent and child bay,wheel was slightly over the line only onto the crossed section been fined. Received a letter saying I have to pay £100 and I can’t appeal as I didn’t respond to the first letter. I never received any other letter this is my first communication from them,this seems to be a theme with them saying you’ve not responded to them when in reality they haven’t tried contacting you. Absolute disgraceful scummy fraudulent creatures

Just so that people are aware and can use the info in appeals, the people that direct this company also are linked to 2 others - ES Parking Enforcement and Pay2Park. Cannot find much on Pay2Park, but the reviews for ES read very much like this. And they are all registered at the same address (City House, 131 Friargate, Preston, Lancs. PR1 2EF). I am currently putting together a document with all the info and looking at the codes of conduct that the International Parking Community (who they are registered with) are saying. 10 minutes Grace period is outlined in section 13 of the document. Also, they are advertising as also being accredited with the British Parking Association, however on the BPA site, they are not listed - false advertising. They are fining my friend who pulled over (did not turn off or leave the car, not blocking traffic) as her son began having an asthma attack and she needed to get his inhaler for him, preventing a likely hospital visit.
I don't know whether you can comment on review left here, however I am happy to share this document of their failings with anyone who wants it.

Hi all, sadly we have become yet another victim of these guys. It's a shame as the Willowbrook Centre is a nice shopping area but will loose us as a customer. My wife is a caring grandmother and she was simply trying to look after our 18mth old grandkid; she thought she was using a parent and child bay but picked up the dispicable £100 fine as she inadvertenly used a disabled bay. I suppose the rtlrs don't realise they have employed a company that stedfastly continue to destroy thier reputation but there you go.

Disgraceful and despicable company. Parked, paid for parking, didn't overstay or anything. 6 weeks later I've received a second notice (I never received a first notice) to say that I was liable to pay £100. I have since appealed with my proof of payment. They're demanding £60 by saying my registration plate was not entered correctly to validate the parking. What's worse is I will no longer visit this business or it's car park because of the despicable car park management firm.

Total rip off and money making scam, will actively avoid HX car parks going forward.

Also, appeals process is a waste of time - all predetermined and biased towards operators.

I’m giving one star as I can’t give less. I overstayed 20 min on one of the HX parkings. They sent me letter that I need to pay £60 if I don’t pay penalty amount will raise to £160. Of course I payed £60. After 2 months i received a letter from solicitors that if I don’t pay £160 they will invite me to court and that £160 will go up and up. Now is 4 months after all that situation and my case is still on hold even when solicitors received proof of payment. All screen shots provided all payments done. They saying nothing to worry but all that situation is just a joke and all what they want is to take hundreds from your wallet even if you pay. Easier and better is to park on double yellow line.

One of the worst company who not understand and not even hear the valid reason. Issues a notice on parking where is construction going on recently in Aldi leeds parking. I am gonna file complain against this company.

This company are the absolute scum of the earth… they have no interest in any reasonable explanations, you can pay and display, you can appeal on the grounds of disability, poor WiFi, and even ring them to tell them there is a fault with their machines… the minute you enter their carpark, you are a victim of their scam! The staff are all complicit in the money making racket and should all hang their head in shame. Spread the news on social media far and wide about their terrible tactics, and stop vulnerable people falling victim. They are evil.

Unfortunately I was fined £60 for parking outside a shop where I have spent a lot of money over the past few years, I did appeal to HX Car Park Management but to no avail. The sad part is that I will no longer use that particular shop.

Disgusting company, says you can pay online within 24 hrs. Gives you details of the website and where to pay but doesn’t tell you that you need a ticket.

From a machine that doesn’t work…

Tried to appeal two times and got no reply, resulting in 170£ fine

Parasites. Spent over £300 in a shop there, plus about £20 in food in the cafe whilst I did some work from the cafe, and ended up staying 12 minutes over the arbitrary 3 hr limit. Bunch of c***s, the company and anyone who works for them.

I paid the parking fee but unfortunately put my vehicle registration in slightly wrong. The hx parking company charged me £30 but I appealed but they failed it then had to pay £100. Please don’t park with them! Disgusting service!

I received a parking notice fine for Spanish City but I have proof of payment and I left with an hour to spare! What is wrong with these cowboys?

Pay and display machine broken down on numerous occasions,if you don’t have a mobile phone they fine you.Trying to pay by mobile is virtually impossible.This company can only be described as crooks

We have a blue badge as our toddler is severely disabled. We forgot to put the badge on. We appealed and were refused and charged despite apologising. Appeal refused. This company is a DISGRACE. Disgusting.