The technician arrived right on time and was extremely diligent and responsible, paying great attention to every detail. We are very satisfied; he even patiently answered our questions about how to us... Ver mais
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Conor turned up on time, he was polite, respectful of my home. He carried out the job that needed to be done quickly and efficiently and explained what had been done and replaced. He also went abov... Ver mais
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Our boiler is normally serviced by a local plumbing engineer. When the boiler went wrong he recommended we contact Ideal to fix it. Contacting Ideal was easy and an engineer was tasked to carry out... Ver mais
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Straight through when we called them. Understood our issue and arranged engineer quickly. Engineer was professional and kept us informed of times. Resolved issue quickly and left. All covered by warra... Ver mais
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Detalhes da empresa
Sobre Ideal Heating
Escrito pela empresa
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Informações de contato
National Avenue, HU5 4JN, Hull, Reino Unido
- 01482 498660
- idealheating.com
4,8
Excelente
79 mil avaliações
Pede aos clientes que avaliem
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From start to finish we were informed…excellent
From start to finish we were informed of everything that was being done ,we knew when to expect the engineer , as we have an insurance on our boiler the claim went through very fast and efficient, in a nutshell maximum efficiency minimum fuss thank you .
22 de outubro de 2026
Resposta da Ideal Heating
Dear Patricia,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind Regards
Cherie
Ideal Heating
Excellent engineer
Excellent engineer - Chris.
Worked well to repair my Bolier that had bigger issues that I imagined and right at the beginning of the cold season.
The work was ALL done as quickly as possible and very clean and organised. Didn’t have to clean up afterwards.
I am very grateful. Many thanks Ideal.
22 de outubro de 2026
Resposta da Ideal Heating
Dear Francis,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the quick and tidy service you received from our Engineer Chris, especially during the colder weather.
Kind Regards
Cherie
Ideal Heating
Broken boiler
Our boiler is normally serviced by a local plumbing engineer. When the boiler went wrong he recommended we contact Ideal to fix it. Contacting Ideal was easy and an engineer was tasked to carry out the work.
He quickly diagnosed and fixed the problem. He was friendly and helpful, respectful of our property and explained what he was doing at every step.
Very happy with Ideal and would happily use them again in the future.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Ideal Heating
Dear Stephen,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind Regards
Cherie
Ideal Heating
Expert knowledge and friendly engineer.
Expert knowledge and friendly engineer.
21 de outubro de 2026
Resposta da Ideal Heating
Dear Dean,
Thank you for taking the time to provide us with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received and that you found our Engineer to be knowledgeable and friendly.
Kind Regards
Cherie
Ideal Heating
The Engineer didn't telephone before…
The Engineer didn't telephone before 9am as is policy. I couldn't get through to Ideal on telephone, left a message for them to ring me back but still waiting. Engineer did eventually ring then turned up but basically he couldn't be bothered. Poor service
22 de outubro de 2026
Resposta da Ideal Heating
Dear Mr Deeley,
We are very sorry to hear about your experience with our service. It is disappointing to learn that the communication policy was not followed, that you struggled to reach us by phone, and that the you felt our engineer could not be bothered.
This is certainly not the level of service we aim to provide, and we appreciate you bringing these matters to our attention so we can address them with our teams.
Should you require any further assistance in the future please do not hesitate to contact our Customer Experience team at customer.experience@idealheating.com
Kind Regards
Cherie
Ideal Heating
Resposta da Ideal Heating
Dear Quentin,
Thank you for your 5 star rating and feedback.
Thank you for your kind words regarding being prompt and efficient.
We are working to improve our phone wait times.
Kind Regards
Cherie
Ideal Heating
Speedy and effective repair
Great communication throughout
Engineer called on day of appointment to give me a 2 hour time slot. Arrived on time, was polite, friendly and professional.
Completed the repair quickly and verified with us that problem had been resolved, cleared up before leaving.
22 de outubro de 2026
Resposta da Ideal Heating
Dear Iain,
Thank you for taking the time to provide us with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear that you experienced excellent communication, and that our engineer was punctual, polite, and left everything clean and tidy after resolving the issue.
Kind Regards
Cherie
Ideal Heating
Excellent
Engineer turned up on time. Sorted the job. No hassle. No mess. Very polite and efficient
22 de outubro de 2026
Resposta da Ideal Heating
Dear Andrew,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Thank you for your kind words regarding our Engineer.
Kind Regards
Cherie
Ideal Heating
Excellent service.
Excellent service.
Gas Engineer carried out a comprehensive inspection.
Explained the readings taken, and issued a written report.
He introduced himself, showed his ID, and gas registration card.
Polite and respectful.
22 de outubro de 2026
Resposta da Ideal Heating
Good Morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
It is great to hear our Engineer completed a comprehensive inspection and was both polite and respectful.
Kind Regards
Cherie
Ideal Heating
The engineer arrived on time
The engineer arrived on time, was polite and explained what the issue was.
22 de outubro de 2026
Resposta da Ideal Heating
Dear Mr Sharp,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received and that our Engineer arrived promptly, was polite and clearly explained the situation to you.
Kind Regards
Cherie
Ideal Heating
Excellent Engineer
Getting through on the phone took a while but the engineer who came round (Jamie) was excellent and altogether a gentleman; a real credit to your firm.
22 de outubro de 2026
Resposta da Ideal Heating
Good Morning,
Thank you for taking the time to provide us with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you were pleased with the excellent and polite service provided during the visit.
We also appreciate your patience regarding the delay in reaching us by phone and will use this feedback to help improve our response times.
Thank you for your positive and kind words regarding our Engineer, we will ensure these are fed back to him.
Kind Regards
Cherie
Ideal Heating
I cannot thank Gabriel enough
I cannot thank Gabriel enough. Such a pleasant chap and he explained everything to me in detail. If i could give him 10 stars i would.
Thanks again
22 de outubro de 2026
Resposta da Ideal Heating
Dear Stephanie,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received and that everything was explained so thoroughly to you.
Kind Regards
Cherie
Ideal Heating
Excellent communication and dealt with…
Excellent communication and dealt with quickly.
17 de outubro de 2026
Resposta da Ideal Heating
Dear Mal,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the efficient service and clear updates you received.
Kind Regards
Cherie
Ideal Heating
Stephen the Engineer / was 1st class
Stephen the Engineer / was 1st class . A gentleman and a credit to the company. I immediately formed this impression and decided to get the Boiler serviced
immediately as I know this is important.
Many thanks to everyone involved at Ideal.
I really appreciate your concerns and professional
approach. Very much appreciated. Hugh and Anne
22 de outubro de 2026
Resposta da Ideal Heating
Dear Hugh and Anne,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the professional service you received and that you had such a positive experience with our engineer.
Kind Regards
Cherie
Ideal Heating
First rate service
First rate service. Engineer on time stated and found fault fasts. Repair part and left area tidy and very informative and friendly. Well done
22 de outubro de 2026
Resposta da Ideal Heating
Good Afternoon,
Thank you for taking the time to provide us with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind Regards
Cherie
Ideal Heating
Prompt service from Ideal engineer.
Prompt service. Engineer contacted us with expected attendance time and arrived when stated, did a professional job which solved the problem and cleaned up behind himself. Very impressed, well done.
22 de outubro de 2026
Resposta da Ideal Heating
Dear Mr Johnson,
Thank you for taking the time to provide us with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the prompt and professional service you received from our Engineer.
Kind Regards
Cherie
Ideal Heating
Resposta da Ideal Heating
Dear Mr Albert,
Thank you for taking the time to share your feedback and for your five-star rating.
We are absolutely delighted to hear that we were able to respond quickly and resolve the issue promptly for you.
Your satisfaction with our efficient service is greatly appreciated.
Kind Regards
Cherie
Ideal Heating
A pleasant guy who arrived on time and…
A pleasant guy who arrived on time and completed the service leaving the room clean and tiny.
22 de outubro de 2026
Resposta da Ideal Heating
Dear Paul,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the polite and tidy service you received.
Kind Regards
Cherie
Ideal Heating
Friendly efficient service with good…
Friendly efficient service with good communication
22 de outubro de 2026
Resposta da Ideal Heating
Dear Nick,
Thank you for taking the time to provide your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the helpful, prompt, and communicative service you received.
Kind Regards
Cherie
Ideal Heating
I was visited by two engineers not the…
I was visited by two engineers not the usual one. This was because one was doing on the job training. He carried out my service and was very efficient. Both personnel were very professional and polite.
22 de outubro de 2026
Resposta da Ideal Heating
Good afternoon,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Samantha
Ideal Heating
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