I decided to try my protein as friends have used them before and they seemed to be good value. The order came on the sixth & seventh working day after my order was placed, it was split into three sepa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Waiting over 2 weeks for an order that should have shipped within 5 days, I've reached out to the company on numerous occasions. Different excuses put forward, was assured last week it would be sorted... Ver mais
Brutal customer service. Waited ages for delivery (I knew that from other times I’d purchased). But the kicker has been the appalling customer support I’ve experienced after my recent purchase tasted... Ver mais
Is MyProtein a real company???? Tried yo complete a purchase, 4 times and came up the same error message Even using two different account via two different cards app failed 4 times, customer servic... Ver mais
Detalhes da empresa
Informações de contato
1,8
Ruim
445 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thank you so much for your commitment…
Thank you so much for your commitment to quality attention and care! everything came on time! and all in the best quality! The company's messenger called and immediately brought the order! although the order was expected later about ann a week! the order has already been delivered! I am very happy with everything! I like to place orders on your Mayprotein website
17 de dezembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
A return to form for myprotein.ie
Placed an order December 1st. Arrived on the 13th, admittedly a little later than expected but when I flagged that with the customer support team and they got back within 24 hours to reassure me the parcel would be delivered within 2 weeks. Sure enough, here it is. Glad to see a return to form here, a few of my parcels early 2021 didn't make it through but this one was all good. Quality and price of the products is just unrivalled, simple as that and I'm happy to wait 2-3 extra days for a better product.
14 de dezembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Like others waiting 2 weeks for…
Like others waiting 2 weeks for delivery. Never using again.
11 de dezembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Shocking delivery
Shocking delivery service and communication. Ordered protein powder over two weeks ago and still waiting for it. Very poor delivery service to Ireland. AVOID
10 de dezembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Terrible
Terrible, delivery is always a couple of weeks late have to keep contacting them through forms hard to get a response, avoid this place for supplements
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Painful
Please please please do not order from myprotein. Their service is ridiculous. Took almost a month for them to admit that they lost my package and offer a refund or replacement.
I stupidly chose a replacement and the team proceeded to place a completely incorrect order. Didn’t matter though because they ended up losing that package too!
There are so many better companies to order from that you can actually trust. I’ve never had issues with Bulk or HPNutrition - go with these guys instead.
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
They lost my order in delivery 3 times
They lost my order in delivery 3 times, i eventually just asked for a full refund! What a joke!
22 de novembro de 2021
Avaliação não solicitada
AVOID
their Irish service has gone down the drain since Brexit. 2 month waits for partial delivery of orders on 2 separate occasions. not giving them any more chances, AVOID!
19 de novembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Oh where can I begin
Oh where can I begin. Placed the order two months back and never got it delivered. There is no phone number to reach the customer service. They reply to the email with the same template nothing helpful. In DM they ask for the details for verification, and they disappear for a week. Then they respond saying the time since last verification has passed so need to verify again and ask same questions. Then they disappear. The investigation has never gone past that stage. They refused to refund the money. They were very arrogant and unhelpful. Finally I found out the parcel was held in customs but they never made an effort to sort it out but asked me to talk to the customs. I paid them to get it delivered I don’t have to talk to the customs which I did. They said the seller has to reach out to them but myprotein never responded neither refunded my money. Absolute scammers. Avoid my protein and try bulk powders as they at least have a phone number to talk to the customer service
2 de novembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Received order - Ireland
I decided to try my protein as friends have used them before and they seemed to be good value. The order came on the sixth & seventh working day after my order was placed, it was split into three separate smaller packages I'm guessing this was done to get around the 2kg dairy limit at customs previous people have mentioned here. First time buyer will use again, only downside is the seals on their bags aren't great.
29 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
AVOID DO NOT TRUST
AVOID do not trust returned item in August I received email to say item was received and then nothing I just wanted an exchanged for smaller size. When I contact them all I get is the same generic reply. I asked to get intouch with the manager and heard nothing.
28 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Terrible Service
After over a month with no order arriving and the tracker not being updated, I finally get notification of a refund. However, for only 2 of the 3 items. So then I had to chase the balance. I've found more local and frankly, better alternatives
10 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Sam,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Landed up just cancelling the order!
After waiting 3 weeks for my order and then being told the order is out of stock, I eventually had to contact their customer support team to cancel my order and request a refund. Rather don't advertise that you deliver to IE until delivery issues can be resolved.
3 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Naydia,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Do not go near this company
Do not go near this company. Still waiting on my delivery - ordered 8 August. Told To ‘contact customs’ when I queried initially - no tracking no etc . Then told I would be contacted within 48 hours and still nothing. Steer well clear and spend your money On a reputable company that responds to customers.
1 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Siobhan,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Sweet Jesus what an awful company
Sweet Jesus what an awful company. Over a month now, still no package. Their phone lines are closed. They message responses are all copy and paste efforts. Their delivery partners (fastway) are just as useless. Never ever again. This is the second time. They do not give a flying feck.
1 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Alan,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Order received
After a long 18 days of not knowing if I was going to receive my order (based on all of the recent reviews), I finally got it! I think most of the people below ordered above 2kg, hence why they didn't receive their deliveries. "Deliveries to Ireland - Due to new customs regulations, there is now a strict 2kg allowance of dairy/whey products per customer per day on orders"
Hopefully they will fix this issue soon but in the meantime, if you place an order that has under 2kg whey, you should receive it.
1 de outubro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Lily,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Myprotein has great products but the…
Myprotein has great products but the last few months have been a nightmare. Customer service is so so bad, If I send a message on messager they will only respond once and leave me hanging for hours or even days. I placed an order in june and I never heard from them for 2 months. When I contacted support, they said my order was lost. I gave it another try 2 weeks ago, got an email saying my order has been dispatched. Then nothing after that until I mesaaged them on facebook. Ofcourse my order was sent back to sender without any reason. I would not recommend this site to anyone.
22 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Bharti,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Last time I order from here again
Last time I order from here again. I made an order on the 8th Sep, got an email to say it was dispached on the 11th. We are now on the 22nd and still haven't got my order! Then they have the cheek to send me an email asking me to give them 5 stars?
22 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Pearse,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Stay Away if your ordering from outside…
Stay Away if your ordering from outside the UK.
An absolute joke of a company that has instructed its customer care workers to be as unhelpful as possible,
My original order was placed on the 28 July, It was scheduled for delivery on 04 August - 09 August, I allowed an extra week
before contacting the company about the delay through their web chat service and after verifying the colour of my underwear they
proceeded to tell me the first lie of many that I would have my order within 3 days, another week passed and in order to place an
official query I had to register to send an email to their customer care service that would be replyed to within 24-48 hrs. Their reply
stated that due to customs the order was delayed but it is on the way in 3-5 days. Another week passed, another email to customer care, this
time requesting a order cancellation and return of funds, Same response that due to customs it was held up, the order is on the way within
the week, They completely ignored the request for a cancellation and a refund. I waited one more week and when the order did not arrive
I had to lodge an official complaint through paypal in order to force myProtein to refund the money I paid.
STAY AWAY FROM THIS COMPANY
21 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello John,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Avoid - Incompetent and no customer service
Avoid. They have terrible customer service. It'd be slow if it managed to arrive on time. They input incorrect address on my orders. I received one item due to bumping into postman. Informed them that they are inputting incorrect address (despite correct address on their system!!) And now everything else is being returned to sender and I have to chase this dreadful company for a refund. Nightmare company.
20 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello Rory,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
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