I decided to try my protein as friends have used them before and they seemed to be good value. The order came on the sixth & seventh working day after my order was placed, it was split into three sepa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Waiting over 2 weeks for an order that should have shipped within 5 days, I've reached out to the company on numerous occasions. Different excuses put forward, was assured last week it would be sorted... Ver mais
Brutal customer service. Waited ages for delivery (I knew that from other times I’d purchased). But the kicker has been the appalling customer support I’ve experienced after my recent purchase tasted... Ver mais
Is MyProtein a real company???? Tried yo complete a purchase, 4 times and came up the same error message Even using two different account via two different cards app failed 4 times, customer servic... Ver mais
Detalhes da empresa
Informações de contato
1,8
Ruim
445 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They do not deliver your order
They do not deliver your order. It just gets trapped at customs and never arrives. They also tell you you have to wait 21 days to be refunded. Strongly encourage everyone to not order.
17 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
terrible delivery
terrible delivery - cancelled without knowing that they cancelled
17 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Not very hopeful now
Wish I read reviews before placing an order. Order dispatched 27th August, their website states that they have measures in place to avoid disruption to deliveries, however,
according to tracking my order is with Customs for inspection for the last 9 days. It was my first time ordering, I'm guessing my last too...
16 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Ive had a problem with every single…
Ive had a problem with every single order I have placed in the last 3 months - have to keep cancelling orders as they never get dispatched - 3 weeks later and no update. Shame as I used to be a very regular customer but will never buy off this website again.
16 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Terrible customer service
Ordered 2 tubs of protein on the 30th of July. It is now the 14th of September and the items have never arrived.
On contacting the company they said "it has been over 40 days since your order so we cannot track the parcel and therefore cannot offer a refund"
Terrible company
14 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
They DO NOT deliver what u buy
They DO NOT deliver what u buy.
Just once I got my package, other 2 times they did not deliver and NEVER gave me a refund. Do not trust them, they just fool you with tons and tons of messages saying your order is on the way. DO NOT TRUST THEM.
13 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Order not received
Order not received, stuck in customs for weeks. Customer service said they'd investigate then closed the case. Waiting on a refund. Avoid at all costs!
13 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Not refunded ordered on the 26th of…
Not refunded ordered on the 26th of July it's an absolute joke
13 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
AVOID at all costs
False information on their website (it states that EU orders will deliver from EU warehouse, but they do not and you are left with customs issues). Order stuck at customs (according to tracking) for months and still not arrived. Customer service was superficially friendly but ineffectual. I finally got my refund after 2 months and multiple emails requesting it.
12 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
I am still waiting on an order worth…
I am still waiting on an order worth 100 euro after two weeks only to find out its vanished. Can't find the order on the site and the emails have gone. Only evidence of it is a screenshot I have of the order number and the money leaving my account on my bank. Have had problems with paying via revolut in the past aswell with them not approving the transaction and now this. Had given them benefit of doubt because of the good price/delivery's but not anymore buy off hp nutrition ordered and came in 2 days and is cheaper.
10 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Be prepared to wait... then not get your delivery
Ordered 6 weeks ago, no product delivered. No communication from the team -- had to reach out myself 6 (!!!) times for updates, and requested a refund 4 (!!!) times before one was offered by a new member of staff. Understand that deliveries are a nightmare atm, but that has to be offset by clear, effective communication & customer care. Sorely lacking in that regard. Lifelong customer, but I've already moved to a rival brand.
9 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Shocking service and parcel now returned to sender
Have been using my Protein for years with no issue, however since Brexit despite the website advising the necessary recommendations have been made to ensure no change for customer. The reality is quite the opposite. Waiting on an order since 16.08 - 1kg whey as that's the largest you can now get and some vitimans. Chased numerous times, very poor service. Package has now been returned by customs at Fastway hub!! So now I have to chase a refund. Customer service couldn't give a hoot, didn't even acknowledge the problems just the standard scripted reply. Won't be using again unfortunately
8 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Quick Update
Quick Update. My order has been deemed lost because of the long wait (4 weeks). If you’ve been waiting any longer than 2 weeks I’d suggest asking for a refund because yours is probably lost too. They’ve said my refund will take 3-5 business days but who knows. HP Nutrition are an Irish company which specialise in Protein and all fitness supplements. I’ve ordered from them. Cheaper, quicker and Irish. Strongly recommend.
8 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Poor service
Used myprotein for years with no real issues, enjoyed the selection and quality of products.
Unfortunately since brexit (and possibly Covid) the service has been abysmal. Last two orders have not arrived and both myprotein and couriers customer services are terrible with very vague and sometimes misleading messages. Not feeling too confident about getting my money back either.
It is a shame as I said above, I found the company very good up until recently.
I will have to go looking for a Irish/European company for these products going forward.
Major recommendation going forward is to unfortunately not use this company if you are living in Ireland.
7 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Never again
Never again. Waiting 11 days on 1kg of protein now and its still not with the courier. Absolute shambles of a company. They had years to figure out the logistics of how Brexit would affect them. Embarrassing really for such a big company.
7 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Last time I use my protein
Last time I use my protein. Been a month waiting on my order. Been lied to and when I caught them in the lie I was ignored on the follow up. Last contact I had I was assured of an update to my order within 48hours....that was a week ago
6 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
They used to be a good company
They used to be a good company! I've been trying to get my order for over 3 week. I've been onto cs and I have to wait 2 days for every reply and they keep asking me the same questions.
They are an absolute disgrace of a company.
5 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Long wait
Ordered 14th August misleading to say delivery’s operating as usual next step will be to request a refund unfortunately.
4 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
A month later and still haven't arrived
A month later and still haven't arrived
Worst company ever. Little to no customer help.
3 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Horrific experience
First time ordering from myprotein and I’m fairly sure I’ve been scammed. Waiting a month now, received an email from the courier that my order was in Dublin and out for delivery, I never received it, that was 2 weeks ago. Customer service are ignoring my emails and live chat promised a referral to an internal team but I don’t think this has happened.
Their live chat is now “unavailable” and an error appears when you try to download their ridiculous “missing order form”. I’m raging I didn’t look at reviews, I ordered based on friends recommending them in the past.
I don’t have high hopes of getting a refund either.
2 de setembro de 2021
Avaliação não solicitada
Resposta da Myprotein Ie
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
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