Igloo Products Avaliações 

I bought the 70qt Trailmate Journey for my husband. I was hesitant at first because of the price. Once I received the cooler I was pleased with the appearance and couldn’t wait to use it. First I noticed the lid wouldn’t close all the way. I thought maybe “ too much ice” but I quickly realized a design flaw. This cooler has a wire that connects the lid to the actual inside of the cooler to prevent hyperextending the lid. Great! Right? No because the screw used to hold in said wire prevents the lid from seating properly ( even dents the underneath of lid where it hits the screw). I thought oh surely someone just placed it wrong so I called to exchange. Here’s where it really goes south. Once I received my replacement and opened box I quickly realized this was a used maybe “refurbished” cooler. It was dented on back top corner, had some sort of white glue around trim on top, was missing both fishing pole holders, wheels looked used, the screw that held the left wheel was hanging out so once I took it out of box the wheel hung down, but worst of all it had the same issue with the lid. I wouldn’t recommend this product.

OK but just OK, not overly impressed with the price and quality.

Took about 3 weeks to receive. Not too bad considering they are in Florida and I'm in California. However it arrived with a large crack in the lid. Looks to me like this was caused in manufacturing. The screw seems to have been tightened too much. With that said 3 weeks was too long to wait for something to arrive damaged.

I immediately sent photos to the email requesting assistance. I also noticed an email notifying me of the 4th of July . The ice chest I purchase less than 30 days and received the day the sale started was now reduced 50. I requested an adjustment for the sale . I even noted I would accept an Igloo credit since I wanted to purchase the smaller version of this chest during the sale. Waited 3 days no response to the email. Finally gave in and called. It was actually easy to get someone on the phone. No waiting 45 minutes to get a person. They agreed to send me a replacement, but they no longer had the color I really wanted. So I settled for a color I wasn't in love with. Had they actually bothered to respond to my email the color I had originally selected would have still been available. I checked the website the day I submitted the email and it still showed as available. Then when I requested the p
adjustment the manager said " we don't do that here. You purchased it on June 20th and it wasn't on sale. So that's the price you get". I said ok, why wouldn't I just request a refund since you sent me damaged product and repurchase at the sale price? Manager " sure go ahead and ship the item back and once we receive it we'll refund you". So now I'm really annoyed. Especially since they would have received an additional purchase from me and I already accepting a two hundred and twenty dollar product that wasn't exactly what I wanted to begin with and who knows how long it will take to receive the replacement. I have now requested to speak to a different manager. Apparently the manager's supervisor isn't working on a Friday. He says she will return my call. I asked when. Manager " I don't know, maybe tomorrow, Maybe Monday. I requested the supervisors email. He said " she doesn't have an email. I think we all know that's a lie. So it's now 11:00 am on Monday and I still have not received a call back or an email.

Before this all took place I recommended my parent's also purchase this product during the sale. Now none of us will be purchasing Igloo product ever again due to this experience. Which is unfortunate because the chest has good reviews and I spent a ton of time researching beforehand. I also wanted to purchase some of the ice blocks. My primary choice was actually a Patriot brand cooler, but they're sold out. So now Igloo has lost an initial three hundred dollars worth of additional sales between myself and my parents and any future transactions because they refused to price adjust and credit me fifty.

Had I not already received a damaged item and was forced to accept a color I didn't want I wouldn't be nearly as irritated that they wouldn't price adjust. I would think since their customer was already having a negative experience that they would have made an exception and provided the adjustment, but Nope.

They are also supposed to email me a return shipping label because they want their damaged product back. That's not inconvenient at all. I would love to drive out of my way to drop this big ass box off at a FedEx location and still not receive an adjustment. FYI I don't live anywhere near a FedEx. I drive a V8 and gas is currently about four dollars and twenty five cents a gallon in California. So now this is costing me money on top of everything.

If you love bad service then I highly recommend this product. Oh wait, that's not true. I haven't tested it yet since I can't use the one I received. Sure would have been nice to have for my 4th of July camping trip...

Also the guidelines for this review restrict you from posting negative service reviews. Interesting, they don't want people to know how they treat people.

I ordered the 120 qt. cooler before April, on 4/5/got a note they had shipped it. Today 4/22/21 Fed Ex says they have not received it . Customer service is non existent evidently as over a week ago they were going to respond to my emails and Have Not. If they can't or won't make it, don't have any in stock etc. Fine - just TELL me already so I can purchase something else from Someone Else. Order # 785576566015

I am a very happy customer.
Excellent 5 *****

Finally.. Temperature is maintained. Ice still in the igloo after 24 hours..