Imperial Ride Avaliações 

427
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ I was extremely impressed with Imperial Ride! I had never heard of the company before booking them for my trip to London, so I wasn’t quite sure what to expect. From the very beginnin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have had a number of transfers over the past month as we have traveled through some different countries. Our driver who met us at Heathrow airport was by far the best. He was so professional and ma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

great experience we were stuck in london with no flights,trains or busses avalible and imperial cabs stepped up and got us to Paris with 2 hours notice.shout out to Norris our driver who made the tr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently booked my first ride with Imperial Ride in the Rolls Royce Phantom for my family and teen. The customer support was superb, and every question I threw at them, they answered! Our driver, Fa... Ver mais

Detalhes da empresa

  1. Táxi
  2. também em
  3. Serviço de transportes

Escrito pela empresa

Imperial Ride is a London-based luxury chauffeur company providing reliable, discreet, and premium ground transportation in the UK and worldwide. We deliver seamless journeys for business, leisure, and special events, combining professional chauffeurs, an elite fleet, and transparent pricing. With a trusted global network covering over 60 cities, Imperial Ride serves executives, VIPs, and international travellers who value punctuality, privacy, and comfort. Our easy online booking, 24/7 availability, and consistent service standards ensure every journey is smooth from start to finish. Imperial Ride. Luxury travel, done properly.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

427 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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4,8

Todas as avaliações

(427)

20 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We had a wonderful drive with Mohammed…

We had a wonderful drive with Mohammed from Pale' Hall to Heathrow. The four hours flew by as we talked and watched the beautiful countryside go by.
We will definitely ask for him on our next visit!

5 de outubro de 2022
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Resposta da Imperial Ride

Thank you for your kind words, they mean a lot to us.

Avaliado com 1 de um total de 5 estrelas

Shocking and totally unacceptable!

I booked this company to take my 4 colleagues who had been working overnight in London up to their next job in Glasgow. I gave clear instructions that the guys needed to sleep on the journey, which is why we paid £1250 for the comfort of a nice vehicle and a professional driver. Here is the feedback I got from the lead passenger:
"I think the easiest way to put it was that our driver was woefully underprepared for a trip of 6hrs!! On arrival/collection of us, he put the Glasgow postcode into google maps and realised it was a 6hr journey - he made a brief comment about this being a long drive!
When leaving the hotel, he was fiddling with the vehicle's inbuilt sat nav rather than following the route that was being show via google maps on his phone. This led him to take an incorrect turning, and led us into a huge traffic jam caused by an accident on the A40 - the google sat nav journey time instantly jumped from 6hrs 30 to 7hrs 15 - all because he was faffing about.
I then had to navigate hime out of London using my phone as we sat in traffic for over an hour.

The journey from there didnt improve much! We made a stop at around 11am as the driver mentioned he had not yet had breakfast, so a 45 minute stop was made at Oxford.
We also had a rather unexpected pull into an emergancy refuge on a smart motorway (one of the yellow laybys for extreme emergencies) so he could splash water on his face to help stay awake.

Due to these issues, and at times a somewhat erratic driving style, i remained awake (apart from a brief 5 minute nap) the whole way to Glasgow to ensure the driver knew where he was going, as well as the driver staying awake for the whole trip. We thought we might feed this back to you in case there was ever a need to hire a similar vehicle for a journey again, and to basically never use that company/agency again!"

I put a complaint in to the company and initially they did not call me back. I called back again and this time I received an email with a "goodwill gesture" of 10% of our next booking!! What a joke! I expected more to be done.

22 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Five Star Service

Excellent service. The driver was polite, friendly and carried our bags. The vehicle was clean and well maintained. Thoroughly recommend this service.
Definite 10 out of 10. Five star.

1 de setembro de 2022
Avaliado com 4 de um total de 5 estrelas

Better Communication

The driver was extremely polite and it was a smooth ride. However, our car was changed at the last minute and although it was an upgrade it would have been nice to know beforehand. I had chosen my husband's favourite car.

3 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

Saved my summer holiday! Book without hesitation

I left it to the last minute to buy euro star tickets for me and my three children the day before the summer holidays in London. At 8:30 at night I found imperial ride online and called. A Mr. Mohammed was extremely helpful and found me the last ferry to get out of London. The driver- who was a wonderful human being -named Mr. Nazeer arrived at 6 AM to drive us to Paris via Dover. It turned out that our drive was the day that all of Dover came to a halt – so what would have been a 7 Hour Drive became a 14 hour one. Mr. Nazeer felt terrible about the duration of our ride though he had no Fault whatsoever. In fact he made a terrible situation so much better with his lovely personality and his strategic thinking. He got us to Paris safely and with great conversation. I highly recommend this company – I was worried that they were too good to be true -but in fact they are as great as everyone says they are!

29 de julho de 2022
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Resposta da Imperial Ride

Dear Amal, trust me its likewise here as we got great feedback for you and your family too from Mr Nuri. We will always go extra mile for our honourable customers and provide best services.

Avaliado com 5 de um total de 5 estrelas

Highly recommend

From initial enquiry to return home, Imperial Ride were extremely professional. Everyone involved in the booking was friendly and efficient, the driver was punctual & helpful. First rate service, these guys know what they’re doing, would highly recommend.

28 de julho de 2022
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Resposta da Imperial Ride

Thank You for your kind words, Hena :) based on our observation you deserve better and better service on every trip you book with us and it's an honour to have you as our customer.

Avaliado com 5 de um total de 5 estrelas

Wedding Car booked and it was perfect

We booked the Range Rover Autobiography car with Imperial Ride for our wedding car. The service was exceptional. The car was very clean, luxurious and nicely decorated. The driver was very friendly and patient. He arrived on time and was easily available to contact for the duration of our booking. The booking process was very easy and straightforward. The night before the wedding we were provided with the driver's contact information and it was all seamless. I would definitely use Imperial Ride again and recommend them to family and friends. Thank you Imperial Ride for making our day special and providing such a pleasant experience on our big day when there are so many things to worry about- Imperial Ride was not one of them!

27 de julho de 2022
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Resposta da Imperial Ride

Thank You, That is so kind of you to leave us such a nice review. You are more than welcome for your future bookings too.

Avaliado com 5 de um total de 5 estrelas

Imperial Ride provided a fantastic…

Imperial Ride provided a fantastic service. Drivers were on time and always available on the phone. They were also very nice to talk to. I strongly recommend Imperial Ride.

27 de julho de 2022
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Resposta da Imperial Ride

Thank you for your time and kind words, they mean a lot to us.

Avaliado com 5 de um total de 5 estrelas

Vinny.

Vinny was our driver from Gatwick to Lyme Regis. He was very professional and courteous. We stopped for a bathroom break en-route and he even bought Marc a coffee. We made pretty good time considering we got stuck in a lot of unavoidable traffic. Super great guy and we will recommend Imperial Ride to our family and friends. If you get Vinny as your driver then you know you're in good hands.

14 de junho de 2022
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Resposta da Imperial Ride

Thank You, much appreciated :)

Avaliado com 5 de um total de 5 estrelas

Great company!

Great company! They picked up my mom very very early at Heathrow and drove her all the way to Brighton. Communication was smooth and prompt. The prices are transparent and inclusive (no after-the-fact charges like their competitors). We had a last-minute change on the way back and they did everything they could to try and accommodate, including calling their affiliates. Superb service.

13 de junho de 2022
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Resposta da Imperial Ride

Thank You

Avaliado com 5 de um total de 5 estrelas

saved the day

great experience we were stuck in london with no flights,trains or busses avalible and imperial cabs stepped up and got us to Paris with 2 hours notice.shout out to Norris our driver who made the trip a comfortable and relaxing experience made the trip feel like it was a family roadie thank you so much.
much love from Guy and Lynus
aka 2 lost boys in london

13 de junho de 2022
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Resposta da Imperial Ride

Your review means a lot to us. Thank you for your time and "2 lost boys in London" :) that's lovely

Avaliado com 5 de um total de 5 estrelas

Great Experience

This was a great experience - the driver was very professional and pleasant. I would definitely use again!

12 de junho de 2022
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Resposta da Imperial Ride

Thank you for your trust in us :)

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