Imprint Plus Avaliações 

1.682
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I am not sure why I am being asked to rate how you as a company did in a transaction that was completely done by me the consumer. I was sent a link to the product, put it in my basket, and entere... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sales and support team are easy to talk with and address the issue or concern on time and accordingly. Delivery of the items is on time, given that its from Canada going to Philippines. Ordered items... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The support itself was good in the sense that it provided a solution. However, waiting three days for a response is simply too long.

Avaliado com 5 de um total de 5 estrelas

Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais de escritório
  2. Serviço B2B
  3. Hotel de luxo
  4. Loja de impressões e placas

Escrito pela empresa

We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.682)

77 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing Customer Service

Prompt response and they are always pleasant to talk with. Easy to work with. No complaint at all

29 de julho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you!

Avaliado com 5 de um total de 5 estrelas

Maria B is the greatest!

Maria B is the greatest and needs a raise! Our property was implementing nametags in our restaurant, which involved the creation of a new imprint. I emailed prior to the 4th of July inquiring, however if you could see the email thread there was some errors and obstacles I encountered. After 3 different calls I finally got Maria to take over the order and process efficiently! She was great to work with and kept me up to date on all items through the process and corrected all errors/obstacles encountered!

26 de julho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you for your kind words! I apologize for the delay in resolving the issue, but I’m pleased that Maria was able to assist you. We will review this with our staff to improve our service. Thank you!

Avaliado com 5 de um total de 5 estrelas

Maria was absolutely wonderful

Maria was absolutely wonderful. She was very kind and patient and helpful. I appreciated her following up through each step of the ordering process. She was very informative and made it seamless.

23 de julho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you!

Avaliado com 5 de um total de 5 estrelas

Order was accurate

Communication about the order was very efficient on making sure we were getting what we ordered. The nametags were produced exactly as appeared on the website. We will order more in the future!

4 de julho de 2024
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you very much!

Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service

My Account Manager, Omar Elnashar, responded promptly to my out of the blue email. Imprint Plus' name badges are excellent and their customer service is too.

3 de julho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you!

Avaliado com 5 de um total de 5 estrelas

5 Stars for Drishti

Drishti made my troubleshooting experience smooth and easy to understand. The matter was fixed quite fast and I appreciate her help.

26 de junho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you very much for your feedback!

Avaliado com 5 de um total de 5 estrelas

Bon service client

Bon service client

Notre commande a pris beaucoup de retard, j'ai appelé le service client pour faire le point et Malak, en plus d'être agréable, a très bien pris la situation en main. Merci pour le service en français c'est également apprécié.

17 de junho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Merci!

Avaliado com 3 de um total de 5 estrelas

Very Poor Customer Service, Good Product

The product itself is good quality, but the customer service and attention to detail has been poor, especially dropping since our previous contact left the company earlier this year. Her email was never updated or rerouted to inform anyone that we were reaching out for an order (after spending thousands of dollars with the IP over the years), leading to wasted time (nearly a month of failed follow-ups), then confusing communication with a new rep, then an order that was missing items. Service has barely improved since then - I have to pay precise attention to the quotes I receive, as they consistently contain errors.

We are looking into competitors at this point. For a name badge this expensive, the amount of time and number of emails required to acquire our basic materials is silly.

6 de junho de 2024
logotipo da Imprint Plus

Resposta da Imprint Plus

I want to sincerely apologize for the inconvenience and frustration you've experienced with our customer service. Your feedback is very important to us, and it is clear that we have fallen short of the high standards you rightfully expect.

I want to assure you that we have a full-service customer service team dedicated to assisting you with any issues or questions you may have. They are trained to provide prompt and accurate support to meet your needs effectively.

Your long-term relationship with us is highly valued, and we genuinely appreciate the trust you have placed in our products over the years. We are committed to restoring your confidence in our service and to making every effort to regain your satisfaction.

We will be reaching out shortly to address your concern.

Avaliado com 5 de um total de 5 estrelas

Ashish was excellent

Ashish was excellent. He was able to set up an account for the property I was relocated to, and everything was done on one call. He also informed me of the technical support team to help navigate setting up the software if needed. Thank you so much!!!!

10 de junho de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you!

Avaliado com 5 de um total de 5 estrelas

Awesome Imprint Plus Account Manager

Omar, Account Manager, was absolutely fantastic! His attention to detail and quick response to all my requests made a significant impact on the outcome.

We are thrilled with the results and sincerely appreciate all of Omar's help. Thank you so much, Omar!

13 de maio de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

Thank you!

Avaliado com 1 de um total de 5 estrelas

Order process takes too long

The time from requesting items to receiving quotes and the shipment is entirely too long. I used to be able to contact a representative and place the order immediately.

23 de maio de 2024
Avaliação não solicitada
logotipo da Imprint Plus

Resposta da Imprint Plus

We apologize for the delayed response as we were closed for the long weekend observing our Canadian holiday. As discussed, we have expedited your shipment and will improve our communication regarding holidays hours. Thank you for your feedback.

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