I am not sure why I am being asked to rate how you as a company did in a transaction that was completely done by me the consumer. I was sent a link to the product, put it in my basket, and entere... Ver mais
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Veja o que dizem as avaliações
Sales and support team are easy to talk with and address the issue or concern on time and accordingly. Delivery of the items is on time, given that its from Canada going to Philippines. Ordered items... Ver mais
A empresa respondeu
The support itself was good in the sense that it provided a solution. However, waiting three days for a response is simply too long.
Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Informações de contato
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canadá
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The live chat was so helpful :)
8 de julho de 2025
Avaliação não solicitada
Resposta da Imprint Plus
We're happy the live chat was helpful—let us know if there's anything else we can assist you with!
Huh?
i specifically asked for guidlines for the file format of my design and for the method of forwarding it to you. Your on-line chat assistant informed me that I would be so instructed by e-mail. Now I am informed by e-mail that my order is finalized and cannot be changed. It was never completed! What are you going to deliver, a blank button?
4 de julho de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your message, and I completely understand your concern.
Our office was closed on Friday and over the weekend, which is why the instruction email for submitting your layout was not sent until today. The confirmation you received earlier simply confirmed that your order was placed in our system—it does not mean production has started.
As we mentioned during the ordering process and in our chat, we do not proceed with production until we’ve sent out the layout instructions and received your finalized design. You will not be receiving a blank button.
Please keep an eye out for the layout instruction email, which has now been sent. If you have any questions or need help with the design file, we’re happy to assist.
My only "complaint" is that the first…
My only "complaint" is that the first time I called, the customer service line was too busy to take my call. However, I did leave my name and number, and I was called back that afternoon. I called back and was connected immediately to the customer service desk and my order was processed. So, it's not really a complaint!
2 de julho de 2025
Resposta da Imprint Plus
Thank you for your feedback! We truly appreciate your patience and understanding. While we’re sorry we couldn’t take your call right away, we’re glad to hear you received a prompt callback and that everything was resolved smoothly. We’re always working to improve, and your kind words mean a lot!
Resposta da Imprint Plus
Thank you for the kind words!
Kind person over the phone.
Kind person over the phone.
You can see she is competent, fast and have a nice attitude towards the customer.
2 de julho de 2025
Resposta da Imprint Plus
Thank you so much for your kind words! We're glad to hear you had a positive experience. We’re proud to have team members who are not only efficient and knowledgeable but also genuinely care about providing great service. I’ll be sure to pass along your feedback — it will mean a lot!
Bad Experience & Poor Customer Service
I ordered name tag labels on June 4th... it's now July 2nd and I still don't have them. I'm told that they are heading this way, but I had to wait almost a week for the support team to update me with that latest info.
2 de julho de 2025
Resposta da Imprint Plus
Thank you for your patience, and I sincerely apologize for the delay in resolving this issue. It took longer than expected to investigate the delivery status with our courier, as they were slow in confirming that the original package was unfortunately lost in transit.
We’ve now sent out a replacement order to ensure you receive your name tag labels as soon as possible. I completely understand how frustrating this has been, especially with the delay in communication, and we truly appreciate your understanding.
If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Great customer service!
Drishti was amazing. She was very knowledgeable and had me up and running in no time. Painless process!
Thank you!
15 de junho de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for the kind words! We're thrilled to hear that Drishti was able to assist you so efficiently. We'll be sure to pass along your compliments to her. We're always here if you need anything else!
Resposta da Imprint Plus
Thank you for your feedback! We're glad to hear our team was able to respond quickly. If there's anything else you need, feel free to reach out anytime!
Stellar Customer Service!
I've been dealing with our Imprint Plus Account Manager, Jhesusa, for months. Due to our ordering process I need to contact her each time I place and order. Jehsusa is what every person in a client/customer service position should be. She's knowledgeable, extremely efficient, friendly and a pleasure to work with. Overall, my experience with Imprint Plus has been outstanding. The quality of their products is excellent. My orders are always processed and received in a timely manner. And of course, the customer service is exceptional. I'd give 10 stars if I could.
12 de junho de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words and for taking the time to share your experience with us. We’re absolutely thrilled to hear that working with Jhesusa has been such a positive part of your ordering process. She truly exemplifies the level of service we strive to provide every day, and I’ll be sure to pass along your wonderful feedback to her and our team.
We’re also glad to hear that our products and turnaround times continue to meet your expectations—it’s always our goal to deliver both quality and consistency.
Thank you again for your continued trust in Imprint Plus!
Must be desperate for money - Updated
Update: Thanks for fixing this issue
Bought the software, moved computers, they say my activations are all used up. Never did it say that I could not movce the software from 1 computer to the other.
8 de junho de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your feedback, and we’re sorry to hear about your experience.
Due to a current software limitation, we’ve provided multiple activations to help customers like yourself who may need to move the software between computers. We understand this isn’t an ideal solution, and we're actively working on an upgrade that will make managing activations much easier and more flexible in the future.
In the meantime, a member of our team will be reaching out to you shortly to help find a solution that gets you back up and running as quickly as possible.
We appreciate your patience and understanding.
Resposta da Imprint Plus
Thank you for the kind feedback! We're glad we could assist quickly and help get your order processed as soon as possible. Let us know if there's anything else we can support you with!
Quick, Fast and Efficient Service
Very quick response and with getting our order placed. Was also given direct contact information for the person I need to reach out to on the technical side to get the codes we needed.
2 de junho de 2025
Resposta da Imprint Plus
Thank you for your feedback! We're glad to hear that your order was handled quickly and that you received the technical support contact you needed. If there's anything else we can assist you with, please don't hesitate to reach out!
Exceptional Service from Ashish Aneja
Ashish Aneja was extremely helpful with our order and went above and beyond to ensure we received everything we needed on time.
28 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Ashish Aneja was able to assist you and went above and beyond to ensure everything arrived on time. We'll be sure to pass along your feedback—it's always great to hear when our team members make a positive impact!
Excellent Agent!
Once connected to an agent, 10/10 stars. Trying to speak to an agent through the 1-800number 0/5 stars. It took two days before getting a human.
That human was Drishti Srivastava & she was wonderful! She was able to help solve my problem within a few minutes She was kind, polite, and supportive throughout. She was able to provide support over the phone and via email - having both lines of communication made the experience much easier. She also went above and beyond to help solve the issue we were having. Thank you Drishti for all your help : )
28 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for sharing your experience—we truly appreciate the honest feedback. We’re so glad to hear that Drishti was able to provide the excellent support you needed and went above and beyond to resolve your issue. She’ll be thrilled to hear your kind words!
We also want to sincerely apologize for the delay in getting connected to an agent. That’s not the experience we aim to provide, and your input helps us identify where we need to improve. Thank you again for your patience, and for recognizing Drishti’s outstanding service!
Ashish was absolutely wonderful
Ashish was absolutely wonderful. Give that man a raise!!! Seriously, I can't say enough good things about him. Our hotel is getting ready for our first in-person inspection in 6 years, and in true Maddie fashion, I waited til two days before the inspection to make sure our team had nametags- which is a requirement. Since our technology refresh, our NPG software was removed from the workstations. Ashish was able to help me retrieve the templates and serial number to make it work. Then today he helped me place an order to restock our supplies. He even let me know about the online ordering portal (I had no idea,) but he was so kind and insisted that we could always call to place an order too. Being in the service industry for two decades, I have high standards for service, and Ashish absolutely exceeded them. I hope he sees this review. Thank you so much!
28 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for this incredible feedback! We’re absolutely thrilled to hear how Ashish went above and beyond to support you!
Exceptional Service
We have had the pleasure of using you name badges for a long time. I had the pleasure of speaking with Brenda Castells today. From the moment I spoke with her about my concerns, she provide me with exceptional service. She answered all my questions and then contacted Technical Support to follow up with additional help. One of the reasons that we continue to be a loyal customer for Imprint Plus is because of people like Brenda Castells. We are grateful that you have someone like her on your team and even more so that she is our Sales Representative at Imprint Plus for my company.
22 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your wonderful feedback and continued loyalty to Imprint Plus! We're delighted to hear that Brenda provided you with exceptional service—she is truly a valued member of our team, and we’re proud to have her representing us. It's always our goal to ensure our customers feel supported every step of the way, and it means a lot to know that Brenda made a positive impact on your experience. We'll be sure to share your kind words with her. Thank you again for your trust in Imprint Plus—we look forward to continuing to support your name badge needs for many years to come!
Exceptional Support from Drishti Srivastava at Imprint Plus
I would like to take a moment to express my gratitude for the exceptional assistance I received from Drishti Srivastava at Imprint Plus. Drishti was incredibly helpful in resolving my issues with printing name badges for our employees.
When I encountered challenges with the badge templates, she provided clear guidance and support that ultimately enabled me to successfully print the badges with all the necessary elements, including our logo and background. Her prompt responses and willingness to assist made a significant difference in my experience.
Thanks to Drishti, I was able to complete the printing process smoothly, and I truly appreciate her dedication to customer support. I can't recommend her highly enough!
22 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Drishti was able to provide the support you needed and help you successfully print your employee name badges. At Imprint Plus, we strive to offer exceptional service, and it’s always rewarding to know when we've made a positive impact. We’ll be sure to pass along your appreciation to Drishti—she’ll be delighted to hear it. If you ever need further assistance, don’t hesitate to reach out. Thanks again for choosing Imprint Plus!
Website is straightforward
Website is straightforward and easy to use.
15 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you! We're glad to hear you found the website straightforward and easy to use. If there's anything we can do to make your experience even better, feel free to let us know!
is was very quick and helpful np…
is was very quick and helpful np problem at from start to finish.
1 de maio de 2025
Resposta da Imprint Plus
Thank you! We're so glad to hear everything went smoothly!
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