I am not sure why I am being asked to rate how you as a company did in a transaction that was completely done by me the consumer. I was sent a link to the product, put it in my basket, and entere... Ver mais
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Veja o que dizem as avaliações
Sales and support team are easy to talk with and address the issue or concern on time and accordingly. Delivery of the items is on time, given that its from Canada going to Philippines. Ordered items... Ver mais
A empresa respondeu
The support itself was good in the sense that it provided a solution. However, waiting three days for a response is simply too long.
Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Informações de contato
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canadá
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We asked for a proof first
We asked for a proof first, but that did not happen. Luckily all was okay.
2 de maio de 2025
Resposta da Imprint Plus
Thank you for your feedback, and you're absolutely right — there was a miscommunication on our part, and we sincerely apologize for not providing the proof as requested. We’re relieved everything worked out, but we understand how important clear communication is and will take steps to ensure it doesn’t happen again.
She is awesome and resolved my issues.
She is awesome and resolved my issues.
5 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for the kind words!
Terrible Service and Delays
Terrible Service and Delays
Ordering from this company has become a disaster. Their system kept crashing during checkout, and emails to their reps went unanswered for weeks. When someone finally replied, they passed me off to someone else with no real help. It’s been over a month, and we still don’t have our staff badges. We’ve had to use sticky notes instead. No accountability, just empty apologies. Never ordering from them again.
1 de maio de 2025
Avaliação não solicitada
Resposta da Imprint Plus
We’re truly sorry for the experience you’ve had—it’s clear we fell far short of the level of service you deserve. The delays, lack of communication, and technical issues you faced are unacceptable, and we sincerely apologize for the frustration this has caused you and your team. We take your feedback seriously and are actively reviewing what went wrong to prevent this from happening again. If you're open to it, we’d appreciate the chance to make this right. Please reach out to us directly at Customer Service customerservice@imprintplus.com with your order details, and we’ll prioritize resolving this as quickly as possible.
Nothing but problems...
I was hopeful for getting some name badges for our staff, however the online ordering experience has given me nothing but trouble, so I don't think I'll end up ordering from them.
Several times I've gone through the whole design/customization process, clicked "confirm" to head to checkout, and it just takes me back to the first item screen where you can choose badge specifications before you design them. I lose all my work and have to try again. The times when I did get through to the checkout, I had errors that wouldn't let me proceed. I tried chatting with support, who just told me to sign in in a private window. I tried this and was unable to sign in, even after changing my password. They then deleted my account so I could re-make it, and start from scratch. Which I did. I re-made all my name badges, tried again, and was re-directed to the original item screen, 3 TIMES. The online experience has been nothing but frustrating. I'll be looking for an alternative direction.
28 de abril de 2025
Avaliação não solicitada
Resposta da Imprint Plus
We’re really sorry to hear about your experience and completely understand your frustration. What you’ve described is far from the smooth, reliable service we aim to provide. The repeated technical issues, the inconvenience of having to redo your work, and the limited support you received are unacceptable—and we sincerely apologize.
We appreciate you taking the time to share these details, as it helps us identify where our system and support processes need urgent improvement. While we realize your trust has been impacted, we’d still welcome the opportunity to make this right if you’re open to it. You can reach us directly at Imprint Plus - Customer Service customerservice@imprintplus.com, and we’ll do our best to assist you personally and promptly.
Thank you again for your feedback—we’re taking it seriously and will be working hard to ensure a better experience moving forward.
Awesome Customer Service!
We had ordered magnetic name badges and the first batch we received were poor quality due to using a logo file that wasn't high resolution enough. We contacted Imprint Plus customer service and they were so supportive and helpful! We sent them a high resolution graphic and they sent us another batch of name badges with no additional costs! The quality is amazing and we are so happy with the final product! Thank you!
3 de abril de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you and that you’re happy with the final product. It’s always our goal to make sure our customers are completely satisfied!
I had a great experience working with ImprintPlus
I had a great experience working with the team, everyone was pleasant and nice!
2 de abril de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much! We're really glad to hear you had a great experience.
Helpful, friendly customer service
When calling, trying to find a lost email order, Ashish helped me place the order immediately and submit my tax exempt certificate, all in about 10 minutes. Friendly and knowledgeable; he was very helpful.
1 de abril de 2025
Resposta da Imprint Plus
Thank you for sharing your experience! We're so glad to hear that Ashish was able to assist you quickly and efficiently. Providing friendly and knowledgeable support is our goal, and we’re happy he could help with your order and tax-exempt certificate. We appreciate your feedback!
Thank you!
Maria was very helpful in getting my order placed and even corrected before production processed my order. Her patience was extremely appreciated. Thank you!
28 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Maria was able to assist you and ensure everything was perfect with your order. We’ll be sure to pass along your appreciation. If you ever need anything else, don’t hesitate to reach out!
When the Website Fails, Customer Service Doesn't
The Customer Service Representative we spoke with was wonderfully helpful and clear. She helped us submit our order manually when the website wasn't working properly. Her clarity and patience was a delight to work with. She helped turn a frustrating experience into one that was straightforward and simple. Couldn't ask for better service than that.
28 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that our Customer Service Representative was able to assist you with clarity and patience. Providing a seamless and positive experience, even in challenging situations, is what we strive for. We also appreciate your patience with the website and want you to know that we're continuously working on improvements to enhance your experience. If you ever need assistance in the future, we're always here to help!
People can either receive a great…
People can either receive a great customer service or a poor customer service. Mine was exceptional today with Weng Pareja. She was so kind and she resolved my issue in a few moments. Thank you Weng
19 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your kind words! We’re thrilled to hear that Weng provided you with exceptional service. We’ll be sure to share your feedback with her—she’ll be delighted to know she made a difference! If you ever need assistance again, we’re always here to help!
Always quick to reply and assist with…
Always quick to reply and assist with all ordered. Been using them for years now and have never had an issue on ordering nor on the products we receive. Great company to use for name badge products.
11 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
We truly appreciate your continued support and your kind words! It’s wonderful to hear that you’ve had such a smooth experience with our team and products over the years. Providing reliable service and quality products is what we strive for, and your feedback means a lot to us.
Thank you for being a valued customer—we look forward to serving you for many more years to come!
Maria B. is the BEST
Maria B. was incredibly helpful! I was having weird issues understanding my own order but she quickly and effectively handled it. She answered all of my questions and really helped me feel at ease with the process. If you have a problem, she'll fix it!
12 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your wonderful feedback about Maria B.! We're so glad to hear that she was able to assist you quickly and effectively. I'll be sure to share your kind words with her—it’ll make her day!
If you ever need any further assistance, don’t hesitate to reach out. We’re always happy to help!
Metal Plates & Return
I have to say, Nerry has done an absolutely stellar job helping me with my issue. Start to finish, helping all the way. Five starts for Nerry.
I find the Imprint Plus website to be 'messy' and I had no idea I needed to go through so many steps to get metal plates printed. What if there was a radio button on the order screen that indicated a company has artwork on file and to use that? Would cut out a lot, lot, lot of headache. A mid-cost shipping option would be nice, too...cheap and slow vs. fast and expensive???There has to be something better.
4 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words about Nerry! We’re thrilled to hear that they provided you with outstanding support—I’ll be sure to pass along your compliments.
We also appreciate your honest feedback about the website and ordering process, and I’ll share it with our development team for consideration. We’re always looking for ways to make things easier for our customers.
not tracking for the order
not tracking for the order, i send an email but still no replay
3 de março de 2025
Resposta da Imprint Plus
I’m sorry you haven’t received a response yet. Due to high volume, our response times may be slightly delayed. I’ll send you a tracking link. For any urgent assistance, you can also reach our customer service center by phone.
Great assistance and customer service!!
10 de março de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you! We're glad to hear that you had a great experience. Let us know if there's anything else we can do for you!
Huge thanks to Imprint and a shout out to Nerry
Imprint Plus in general and Nerry in Sales (in particular) go above & beyond to meet client needs. She understands the need, urgency and tight deadlines and makes every effort to help. Thank you so much for your exceptional service, always.
Keep up the good work
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear about your positive experience with Imprint Plus and Nerry. Providing exceptional service and meeting our clients' needs is always our top priority. We'll be sure to share your feedback with Nerry and the team. Looking forward to serving you again!
It was a very easy process to use
4 de março de 2025
Resposta da Imprint Plus
Thank you for your feedback! We're glad you found the process easy to use. We appreciate your support!"
Resposta da Imprint Plus
Thank you for your feedback! We're glad you found our website easy to navigate and our payment options convenient. We appreciate your support!
Maria Bonfim
Maria Bonfim attended to me very well and knew how to follow up at all times.
3 de março de 2025
Resposta da Imprint Plus
Thank you for your kind words! We're delighted to hear that Maria provided you with excellent service and attentive follow-ups. We'll be sure to share your feedback with her. We appreciate your support!
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