I am not sure why I am being asked to rate how you as a company did in a transaction that was completely done by me the consumer. I was sent a link to the product, put it in my basket, and entere... Ver mais
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Veja o que dizem as avaliações
Sales and support team are easy to talk with and address the issue or concern on time and accordingly. Delivery of the items is on time, given that its from Canada going to Philippines. Ordered items... Ver mais
A empresa respondeu
The support itself was good in the sense that it provided a solution. However, waiting three days for a response is simply too long.
Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Informações de contato
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canadá
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Service - Malak
Malak was very kind, prompt, and helpful in getting my order processed quickly. I would be happy to work with Malak again. I placed an order here for my job for name tag supplies.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your kind words and positive feedback about Malak! We're thrilled to hear that Malak was able to assist you promptly and efficiently with your order for name tag supplies. We’ll be sure to share your feedback with Malak—it will mean a lot. If you need any further assistance or have more orders in the future, we’re always here to help!
Maria responded my questions quickly…
Maria responded my questions quickly and was proactive with offering a solution
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for sharing your feedback! I'm glad to hear that Maria responded to your questions quickly and proactively offered a solution. We'll be sure to pass along your kind words!
It's very easy to find things and…
It's very easy to find things and order. Uploading tax exempt documentation and applying it was not as easy.
6 de dezembro de 2024
Resposta da Imprint Plus
Thank you for your feedback! We're glad to hear that finding and ordering items was easy. We apologize for any inconvenience with uploading and applying tax-exempt documentation. Your input helps us improve, and we'll work on making that process smoother.
I got a quick response and the process…
I got a quick response and the process was easy.
3 de dezembro de 2024
Resposta da Imprint Plus
We're thrilled to hear that you had a quick and easy experience. Your feedback means so much to us!
Prompt and excellent customer service!
27 de novembro de 2024
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your kind words! We're thrilled to hear you had a great experience with our team. Your satisfaction is our top priority, and we look forward to serving you again!
It's always very friendly customer…
It's always very friendly customer service and our order arrives to Bermuda really fast!
8 de novembro de 2024
Resposta da Imprint Plus
Thank you for your kind words! We're thrilled to hear that you've had a great experience with our customer service and fast delivery to Bermuda. We appreciate your support!
The Customer service representative was…
The Customer service representative was great in helping my request.
5 de novembro de 2024
Resposta da Imprint Plus
Thank you for your feedback! We’re thrilled to hear our customer service representative could assist you effectively. Your satisfaction is our top priority, and we're glad we could help with your request!
Fantastic customer service!
The customer service provided by Imprint Plus is fantastic! I've had to place rush orders a couple of times now, and they always accommodate me, and are very friendly.
5 de novembro de 2024
Resposta da Imprint Plus
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team. We know how important it is to have orders on time, especially in a rush, and we’re always here to help! Thank you for choosing Imprint Plus – we look forward to assisting you again in the future!
Great service
The service was fast with replying to my order and detail with their response.
8 de novembro de 2024
Resposta da Imprint Plus
Thank you for your feedback! We're glad to hear you received a quick and detailed response regarding your order. We appreciate your kind words and look forward to serving you again!
Maria Bonfim was super helpful and…
Maria Bonfim was super helpful and accommodating with the small issue I had. Very professional and friendly.
7 de novembro de 2024
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your feedback! We’re thrilled to hear that Maria Bonfim was able to help you with your issue in such a professional and friendly manner. We’ll make sure to pass along your kind words to her!
Resposta da Imprint Plus
Thank you so much for your kind words! We're thrilled to hear you had a great experience and felt our hospitality. If there's anything more we can do for you, please don't hesitate to let us know!
Resposta da Imprint Plus
Thank you for the great feedback! We’re pleased to hear that Maria provided helpful and efficient service. We’ll be sure to pass along your kind words. Looking forward to assisting you again soon!
Easy to navigate the system
Easy to navigate the system. Shipping time is great.
2 de novembro de 2024
Resposta da Imprint Plus
Thank you for your feedback! We're glad to hear that you found our system easy to navigate and that your order arrived quickly. Ensuring a smooth experience and timely shipping is our priority. We look forward to serving you again!
Resposta da Imprint Plus
Thank you for sharing your feedback! We're delighted to hear that our agent provided knowledgeable and polite service. We pride ourselves on offering helpful and professional support, and your satisfaction means a lot to us. Looking forward to assisting you again!
Urgent rush order
I needed some rush replacement sheets for name badges. I spoke to Nerry on the phone with my request and within 15 minutes, she confirmed the order would be shipped for receipt monday morning. Truly exceptional customer service!
1 de novembro de 2024
Resposta da Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Nerry could assist you quickly and efficiently with your rush request. Providing exceptional customer service is what we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
EXCELLENT CUSTOMER SERVICE
I had the pleasure of receiving assistance from Maria Bonfirm. I actually had to call in twice as I was having some difficulties but she was AMAZING. She even went out of her way to contact me back after she received confirmation. It was complicated and troublesome but she made the experience for me easy. I just wanted to express how grateful I am and make sure that she receives recognition on the excellent service. She really followed through. Thank you again.
23 de outubro de 2024
Avaliação não solicitada
Resposta da Imprint Plus
Thank you so much for taking the time to share your wonderful feedback about your experience with Maria. We’re thrilled to hear that she was able to provide the exceptional service you needed, especially in such a complicated situation.
Maria truly embodies the dedication and commitment we strive for, and we're proud to know she went above and beyond to follow through and make your experience easier. We will certainly ensure that Maria receives the recognition she deserves for her excellent support.
Thank you once again for your kind words and for choosing our service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
literally awful
literally awful
Every time I try to order nametags from Imprint Plus, it's like communicating via carrier pigeon to the other side of the world through muddy waters. Nothing I have tried is efficient. The online corporate portal continuously gave me an error message while trying to check out, although the cause of the error message was not clear. I attempted to submit a PO via my property's ordering system, then reached out to the Imprint Plus contact to confirm the order. I waited 16 DAYS before finally having to send a follow-up email that was along the lines of "...hello?". They finally decided to respond and pass me on to another company representative. At this point, we are completely out of nametags because it has taken over 6 weeks just to confirm the order. They waived the shipping fee "for my inconvenience" but it would honestly be easier to go collect rocks from the river and forge your own nametags instead of ordering for this ridiculous excuse of an ordering system.
7 de outubro de 2024
Resposta da Imprint Plus
Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you've faced with your recent order, and we understand how frustrating it must have been to deal with such delays. This is far from the level of service we strive to provide, and your feedback is invaluable in helping us improve.
We regret the inconvenience caused by our corporate portal errors and the extended response time. We will immediately investigate the issues with our system and internal processes to ensure they are resolved and prevent this from happening again. Six weeks to confirm an order is completely unacceptable, and we sincerely apologize for the frustration this has caused.
feel free to reach out directly to me, and I’ll ensure you receive the service you deserve.
Kelvin Chan
Customer Service Manager
Great Customer Experience!
Malak was very quick to respond and helped every step of the way with my order. Easy to recommend! :)
7 de outubro de 2024
Avaliação não solicitada
Resposta da Imprint Plus
Thank you for your wonderful review! We're thrilled to hear that Malak was able to assist you promptly and guide you through your order.
Resposta da Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that you always experience fast and friendly service with us. It's our goal to provide top-notch customer care, and we're glad we could meet your expectations. We look forward to serving you again soon!
Resposta da Imprint Plus
Thank you for your feedback. We apologize for any inconvenience caused. According to our records, your order was delivered the following day. If you haven't received it or need further assistance, please let us know, and we'll be happy to help resolve the issue!
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