The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Usually all goes smoothly with this regular order. However, unusually, tracking showed a hold up in the delivery process at Milton Keynes which meant the order arrived a day later than expected. The... Ver mais
A empresa respondeu
Buy these for an elderly relative. They say they are the best ones they have ever used, service and communication is good. Easy to use website. Thank you
Great products at great prices that are quickly and discreetly delivered. I have bought from this ic store for years and have never had any issues, they are in short, fantastic, I cannot recommend th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Informações de contato
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Reino Unido
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Excelente
950 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good service.
1 de julho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your kind review! We're delighted to hear you were happy with our service. We truly appreciate your support and look forward to serving you again in the future. 😊
Delivery improvement needed
Quick delivery however, considering this product , which is a big box , is for an elderly lady it is not ideal that the parcel is delivered and left outside because she is slow coming to the door . I feel the shipping agent has been changed since we started ordering
21 de junho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your feedback. We're pleased to hear your order arrived quickly. We’re sorry to learn that the parcel was left outside. We understand that this isn't ideal, especially for elderly customers who may need extra time to answer the door.
We appreciate you bringing this to our attention and will pass your comments on to the delivery carrier. Thank you for your continued support, and we hope to provide you with a better delivery experience next time
Best range, pricing and free delivery too, thanks!
Adult nappies are difficult to buy in retail shops therefore the range available from the Incontinence Shop is excellent and are the cheapest on line too.
It can be embarrassing to admit that you wear adult nappies therefore it's easier and more discreet to buy on line and free delivery for orders over £50 too.
24 de junho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your thoughtful feedback! We're delighted to hear that you found our wide range of products, competitive prices, and discreet online shopping experience helpful. We understand the importance of privacy and convenience, and we're pleased that our service has made purchasing easier for you. We truly appreciate your support and look forward to serving you again
Slight mistake with my order but…
Slight mistake with my order but customer service were excellent and sorted it in super quick time
27 de junho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We apologize for the initial mistake with your order, but we're delighted to hear that our customer service team was able to resolve it quickly. We truly appreciate your understanding and support, and we look forward to serving you again at IncontinenceShop.
12 day time pull ups-proskin pants,super medium
The package was very quickly sent and delivered.Thanks for the prompt service by all involved.
26 de junho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that your package was dispatched and delivered so quickly. We appreciate your kind words about our prompt service and will be sure to share them with everyone involved. Thank you for choosing IncontinenceShop, and we look forward to serving you again!
A very reliable company
I order goods for an elderly relative who lives 2hrs away from me, and I sometimes have to order at short notice, whenever I order it is quick and easy and delivery is very prompt. A very reliable company.
21 de junho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that our ordering process is quick and easy, especially when you need to place orders at short notice for your elderly relative. It's great to know that our prompt delivery and reliable service have made things easier for you. We truly appreciate your trust and support, and we look forward to continuing to serve you at IncontinenceShop.
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you were pleased with our super-fast delivery. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Excellent service
18 de junho de 2026
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
They have always been so helpful and…
They have always been so helpful and polite.
27 de janeiro de 2026
Resposta da Incontinence Shop Ltd
Thank you for your kind words! We're delighted to hear that you've consistently found our team helpful and polite. Your support means a great deal to us, and we look forward to continuing to provide you with excellent service at IncontinenceShop.
Good thing they know how important…
Good thing they know how important delivery is so use a reputable courier at cost of extra pounds
27 de janeiro de 2026
Resposta da Incontinence Shop Ltd
Thank you for your thoughtful feedback! We're pleased to hear that you value our choice of using a reputable courier. We understand how important reliable and timely delivery is, and we're committed to providing the best possible service, even when it means additional cost to us. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Gave very good advice.
27 de janeiro de 2026
quick delivery
27 de janeiro de 2026
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you were happy with our quick delivery. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
I am a regular buyer from you
I am a regular buyer from you, used to order monthly until I was surprised that the company change the product quality, I stoped ordering and return my order and above this had to pay for the return shipping, the new product is less quality and same price 🤷♂️
27 de outubro de 2025
Resposta da Incontinence Shop Ltd
Hello, thank you for your review. We're sorry to hear you're not a fan of the updated product. We are unable to refund shipping and collection costs for products that aren't faulty/damaged. If you'd like us to help find an alternative you are more than welcome to get in touch. I'll also pass on your feedback the team. Thanks, Nick
Bought multipack Drylite level 3 pads…
Bought multipack Drylite level 3 pads from the website. The pads I received are nothing light what you see visually on the packaging. I queried it and was told I received the correct pads and there were slight adjustments as they had changed the manufacturer and location. The pads shown are a triangular shape similar to the Tena pads which are ideal for comfort. The pads I received were rectangular and uncomfortable to wear. Just a heads up if someone is thinking of ordering.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Hello, thank you for your review. We’re sorry to hear you’re not a fan of the updated pad design. I’ll pass this on to the design team for review. If you have any unopened packs, you are welcome to return those to us for a refund. Thanks, Nick
Very good service
26 de novembro de 2025
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that you found our ordering process easy, our prices competitive, and our delivery service excellent. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
On time and as described
26 de novembro de 2025
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order arrived on time and was exactly as described. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Speed and reliability of response.
27 de outubro de 2025
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were pleased with the speed and reliability of our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Promptly delivered
26 de setembro de 2025
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order was delivered promptly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Can’t give a review as I have not…
Can’t give a review as I have not received my order . The courier you use is diabolical. Evri is hopeless. Been told different stories to where my parcel is and can’t speak to a human
27 de agosto de 2025
Resposta da Incontinence Shop Ltd
Hello,
I’m very sorry to hear that your order has not been delivered yet. I’d like to assist you in resolving this issue as quickly as possible.
If you haven’t already reached out to us, could you please email us at info@incontinenceshop.com or call us directly at 01204 571 017? This will allow us to investigate the matter and ensure your order gets to you as soon as possible.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Nick
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.