Destructible. Ordered 4 pairs. 2 got ladders straight away. Then I discovered the "VIP benefits" charge, an AP they had set up without my knowledge or consent. I distinctly remember unclicking the opt... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I made a mistake with my order. I contacted Customer Services via email and got a SWIFT reply from Monica Davis. I could not have wished for anyone better to help me. Monica understood my problem and... Ver mais
A empresa respondeu
the tights are perfect - exactly what they say about them. AND so very comfortable. Customer Service is the best and are available to assist where necessary. I was impressed by them and the product.... Ver mais
A empresa respondeu
Even though when my order arrived, there was a small problem, but I informed the customer service team and they sorted the issue out, would use them again.
3,6
Bom
192 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
BE CAREFUL!!
This company automatically signs you up for a subscription during checkout, charging the card you used without you even noticing.
It happened to me without my knowledge, and I’m usually very cautious about scams. They charged 69,42$ in my card.
After contacting them I have received a complete refund of the charges.
Thanks!
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
We sincerely apologize for any confusion regarding the charges on your account. The VIP membership is an optional program that is presented at checkout, and customers must manually opt-in before completing their purchase. We understand how this may have been unclear, and we want to assist you in resolving this matter as quickly as possible.
To better assist you, please provide your order number or the email address used for your purchase. This will allow us to locate your account and review the charges. You can also reach out to our support team at support@indestructibletights.com for immediate assistance.
We appreciate your patience and look forward to resolving this for you.
Too small
Too small. probably designed for rather large short persons. also arrived with holes but to be fair the holes didn't run
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for your honest feedback, and we're sorry to hear the item didn’t meet your expectations.
We’d love to make this right. Could you please share your order number or the email address used at checkout? We can then assist you with a replacement or explore other options to ensure your satisfaction. You can also email us at support@indestructibletights.com
Have a great day!
Beware
This company automatically subscribes you to a subscription during the checkout process that deducts payments from the card you used without you likely realising.
It happened to me without me realising and I’m usually so careful with scams. They took $100s
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for reaching out and sharing your concerns. We want to inform you that when you contacted our email support on February 4, your case was thoroughly reviewed, and a full refund was processed as part of our resolution.
We apologize for any inconvenience this situation may have caused and appreciate the opportunity to address your concerns. If you have any further questions or need additional assistance, please contact us directly.
Have a great day!
BEWARE: Deceptive upselling techniques!
This company will sneakily try to sell you a nonsense subscription during the checkout process! A SCAM if you ask me!
Check your credit card statements if you've ever ordered anything from this company!
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for reaching out and sharing your concerns. We take feedback seriously and want to clarify misunderstandings regarding our checkout process.
Our subscription program is completely optional, and its details, including pricing and benefits, are displayed during checkout. Customers can opt out before completing their purchase. We apologize if this was not clear during your transaction. We see that you previously reached out to us via email, and our team has already responded to your inquiry with a resolution. We appreciate the opportunity to address your concerns and are here to help ensure a positive experience.
Satisfied
They are awful. First time putting them on nails right through the tights “garbage” they have a 30 day warranty that is useless do not waste your money
I must ado, after this review the company reached out to me, and has shipped a replacement pair. I am very happy with the resolution.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
We’re sorry to hear about your experience with our tights. Customer satisfaction is very important to us, and we strive to provide quality products.
As we discussed via email, we have already processed a one-time courtesy resolution, which you agreed to. Please rest assured that we are committed to making things right and appreciate your feedback.
If you have any further concerns, feel free to reach out. We’re happy to assist!
Nothing indestructible about these…
Nothing indestructible about these tights. My foot had a hole within 2 hours. I asked for a refund for fraudulent advertising and they only offered a 25% refund. DO NOT buy from this company! They are terrible to work with about their terrible product. Plus they automatically sign you up for $37 a month VIP service when you order. Very shady company!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
We regret that the tights did not meet your expectations. While we stand by the quality of our products, I understand your frustration and will pass your feedback about the durability and advertising to our team for review. It also shows that we have processed a courtesy refund for your order even if it was received more than 30 days ago. Regarding the subscription, this has been canceled and the refund has also been processed as per your agreement with one of our Agents in December. If this is not yet cleared, you can email us again and we'll resolve this for you. We value your input and appreciate the opportunity to learn from this experience.
A star is too much! Be careful!
A star is too much.
I order tights and i got them, happy with the product BUT, one month later they rebook again for the VIP custom from my account. I wrote them an e-mail explaining that i want a refund of my Money and that i am not interested in a VIP treat. Reply was there but NO MONEY BACK. Very bad customer service after i reply to Cindy Becker ( custom service) and no response. I am very very sad such an experience to have. I wish i never done the order. 🙁
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for bringing this to our attention and sharing your experience. I sincerely apologize for the inconvenience and frustration this situation has caused.
I understand that you are upset about the unexpected charge for the VIP program and the lack of resolution after contacting our customer service team. This is not the experience we want any of our customers to have, and I deeply regret the disappointment it has caused. To resolve your main concern, we have canceled your subscription and processed a full refund which will reflect on your account in 3-5 business days. Please reach out again to us via email if you have any other concerns to share. Have a great day!
Don't fall for their ads! Overpriced/ Underpreformed
Overpriced, under preform. Worst tights ever. Sag at the cr@#tch, no compression as advertised and they still run! Don't fall for their ad.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for your feedback, and we’re truly sorry to hear the tights didn’t meet your expectations.
We aim to provide high-quality products that match our advertising, and we apologize if your experience fell short. We'd appreciate the opportunity to make things right—please contact us at support@indestructibletights.com with your order details so we can assist you further.
Your satisfaction matters to us, and we value your input.
It's a Scam
It's a Scam
They charged me for VIP service.. without my knowledge there is a recurring money going out of my account. ☹️
I emailed them but they are kot replying. Such a dishonest company. I am very disappointed 😔
Oh god now they even blocked my email now. Such a horrible company.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thanks for bringing this matter to our attention however, I have checked your email communication with us and we have been responding to your email since your initial email. Please respond to our email regarding your refund. Thank you and have a great day!
DO NOT ORDER FROM THIS SITE
DO NOT ORDER FROM THIS SITE.
After my mother placed a single order her card was charged a multiple of times all in excess of the order amount. She had emailed to cancel any order and request an immediate refund of all transactions made by them, the company can clearly not be trusted with any customer information and we not longer have any confidence in them.
No reply received from them as yet.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
We sincerely apologize for the unauthorized charges to your credit card and any inconvenience this has caused. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. I assure you that your order has been canceled and the full refund has already been issued. Please allow 3-5 business days for the refund to be posted on your account. Feel free to email us directly if you have any other concerns.
We're here to help you the best way we can!
Have a great day!
This company is a sham
This company is a sham. You'll get thighs, yes BUT they add - without your consent - VIP service item ($0.00) into your order. Then they start charging you $31.63 per month.
After I noticed these charges I contacted the company demanding full refund, they claim that I've ordered it. Doesn't make sense: I never join any memberships with fees.
The tights are not indestructible. The first pair broke when I put them on the first time. I wanted to return everything. Now they offer to replace the broken ones for free. Not acceptable.
I will continue fighting for my rights for return and full refund. BUT this company is located in China based on the shipment tracking number. Not very likely to get my money back. They don't even have any functions to cancel this "VIP service" in my account pages.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with our company. To assist you promptly, could you please provide the email address or shipping address associated with your order? You can reach us directly at support@indestructibletights.com.
Thank you for your cooperation
Don’t buy anything from here….
Don’t buy anything from here….! AFTER I had written my cardnumber several offers to buy extra pairs came up. The page do not give you a fair chance to check what actually happens in the last step. And you don’t recieve an e-mail that shows what you have bought.
I wrote to them “what is in this order”, and the kind customerservice lady wrote back tjat I have ordered 4 pair (instead of 1). 3 of them was not my size. I Should write back within 5 days, after that my order would be shipped.
I wrote back immediatly that this was a mistake, I did not order 3 pairs in a wrong size!?! A few hours later I recieved a new e-mail that the order was shipped (including the 3 pairs I did not order).
I wrote back to them and they offers me a 25% refund!?! Of course I dont want that!
I want them to stop the package/ send me a free return slip. I don’t want anything from this scam Company and this Trustpilot says it all, Im not alone. I Will contact my bank and close my card.
24 de novembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to clarify the situation.
After thoroughly reviewing your account, we can confirm that the disputed amount has already been refunded, and you were notified of this via email. We apologize if any part of the process caused confusion or inconvenience.
We sincerely regret any misunderstanding regarding your feedback about the ordering process. We strive to provide a clear and transparent checkout experience and will consider your comments for further improvement.
Thank you for your patience and understanding.
This company are fraudsters
This company are fraudsters. I ordered 2 pairs of tights and both pairs went into holes after one days wear. I
Complained and they said they would send me a replacement this has happened twice. I have now realised that they have been charging me and not telling me this has come to light on checking my bank statement how can they charge for faulty tights its wrong and I want it sorting NOW or there will be consequences.
2 de novembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with our company. To assist you promptly, please provide the email address or shipping address associated with your order. You can reach us directly at support@indestructibletights.com.
Thank you for your cooperation.
Have a great day!
this VIP Status is really a scam.
this VIP Status is really a scam.
Just noticed as the others you sign up easily, probably fine print and sneaky.
"VIP customers receive tons of amazing benefits like free monthly products (A $30 Value), discounts on new orders (Up To 50% Off New Orders), priority processing and more!"
Where are my free monthly products?
Cancelled the subscription.
7 de outubro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with our company. To assist you promptly, please provide the email address or shipping address associated with your order. You can reach us directly at support@indestructibletights.com.
Thank you for your cooperation.
Have a great day!
Recurring charges???
I made what I thought was a one time purchase for my fiancée. By placing an order they enrolled me in some VIP program with a recurring charge. I wasn’t interested in any such program. I received a VIP charge so I opened a dispute with PayPal which they ultimately denied. When I approached Indestructible to get a refund and be removed from the VIP they said since PayPal had denied me they didn’t have to refund me any money either.
Be careful. They bury the VIP enrollment somewhere in the fine print. They’re clearly being shady and getting away with it. Steer clear of them. You can get good tights anywhere and I should’ve known that. These guys are deceptive and are being so to get your $$$.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for reaching out and sharing your concerns. We apologize for any confusion or frustration you’ve experienced with your VIP status and the associated benefits. We want to ensure that all customers receive the perks that come with their subscription, including the free monthly products.
To assist you further and address your concerns, please provide your full name, the email address used during sign-up, and any order numbers you may have. Once we have this information, we can review your account, confirm any missed benefits, and ensure your cancellation request is processed correctly.
UPDATE: Thank you for sharing your order information. We understand how upsetting it can be to feel enrolled in a program you didn't want, and we certainly don't want you to feel misled in any way.
We strive to be transparent about our VIP program, which is included in the terms during the checkout process. However, I realize that these details can sometimes be overlooked, and I apologize if this was not clear when you made your purchase
Even though PayPal denied your dispute, we have processed a courtesy refund for your subscription charge. This will be posted on your account in 3-5 business days.
Thank you and if there is anything else we can help you with, please do not hesitate to contact us via email or phone.
Have a great day!
SCAMMERS
I ordered a pair of tights and only afterwards I read the reviews here so I immediately canceled my order. At first someone from the staff asked my why I want to cancel, which they shouldn’t do (24h cancel policy stated on their website), after I said I didn’t want to disclose the reason they offered 25% refund, to which I said no. After a couple of days I got another email offering a 50% discount. I kindly declined and asked for refund again (fourth time!) and they went silent. A total scam!
19 de abril de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you experienced during your order cancellation process. We understand that this situation was disappointing, especially given the delays in our communication.
While there was a delay in our response, we want to confirm that your order has been fully canceled, and a refund has been processed. We understand your concerns about the communication you received, and we will review our cancellation process to ensure a smoother experience for our customers moving forward. Thank you!
My toes made holes in the tights but I have been offered a refund
Further to my review about my big toes making holes in the tights on the first day I wore them, Indestructible Tights contacted me and offered a refund. I have therefore increased my rating from one star to three for good customer service, in anticipation of receiving a full refund for my purchase.
23 de abril de 2024
Avaliação não solicitada
Resposta da Indestructibletights
Thank you for updating your review and for allowing us to address your concerns. We’re glad that we were able to assist you. Have a great day!
Used my credit card to bill me for…
Used my credit card to bill me for things that I didn't purchase.
The thights aren't so good, also
14 de abril de 2024
Avaliação não solicitada
Resposta da Indestructibletights
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order? Please provide us your name, shipping address and email address used to place the order.
THESE ARE NOT INDESTRUCTIBLE
THESE ARE NOT INDESTRUCTIBLE! They are complete garbage - you are buying dollar store quality for 10x the price. They ripped as soon as I pulled them on. I emailed the company and they shipped me a second pair and the same thing happened. I asked for a refund and they said they'd only refund 30% of my order! I also have two charges from 'shop good garments' from this company! One is for the first order and they charged me $54 for the second! I am fighting this with them now and have reported them for fraud to my cc company and the RCMP online fraud department.
EDIT: I've already dealt with this and received a refund from my credit card company. This was months ago - not necessary to provide my order # here on trust pilot.
3 de abril de 2024
Avaliação não solicitada
Resposta da Indestructibletights
First and foremost, I want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a service or product they’ve invested in. I’m truly sorry that you’ve had to experience this with us.
Can you please provide is with your order# or the email address used when you placed the order so we can look into this?
This company is a fraud l ordered 1pair…
This company is a fraud l ordered 1pair of tights last December 23 and l received 5 pairs of stockings that I didn’t ordered
I requested a return address, posted them , got my receipt. I have emailed them copy of postal receipt, tracking number etc and the whole experience is a total disaster and l have not received any of my money back and l paid for my purchase with Pay Pal and they have received no refund for me Disaster This company has been provided with all the necessary information on numerous times and it’s just a waste of time and no refund
28 de dezembro de 2023
Avaliação não solicitada
Resposta da Indestructibletights
I’m writing to personally express our deepest apologies for the situation you faced with your order with us. It’s clear that we missed the mark, and for that, I’m genuinely sorry but can you please provide us with your order# so we can check this for you?
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