Indie Avaliações 

68
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I don't recommend this company, the customer service is terrible and they automatically add a fee (if by chance you return the item) so you pay for the return up front before you even get the item whe... Ver mais

Avaliado com 3 de um total de 5 estrelas

I ordered a shampoo and conditioner set. Lovely expensive looking bottle and the shampoo smelt divine. Unfortunately the shampoo made my hair claggy and it felt coated in something. I tried a few time... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed my order back in July 2024 during the closing down sale. I didn't receive the products or a response to the 3 emails I sent following up on my order. I'm not sure why the company website stil... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve been using this shampoo & conditioner since they launched and I can honestly say my hair has never been so healthy! It can last 4/5 days now without washing and no longer has any frizz. The eco f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. também em
  3. Centro de Saúde e Beleza
  4. Fornecedor de Produtos de Beleza
  5. Loja de Produtos de Beleza

Sobre Indie

Escrito pela empresa

Scientifically developed haircare that f*cking works. Giving you the power ⚡️ to be unapologetically yourself.

Our high-performance haircare is packed with ingredients your hair will love... and none of the ones it won't.

⚡️High performance ingredients only
🧪 Scientifically developed, backed by hairdressers
🍊 100% natural fragrance
🚫 No SLS, sulphates, silicones & parabens
🌍 Vegan & cruelty-free, 99% less plastic
📦 Free delivery straight to your shower
🇬🇧 Made in the UK

Jo launched Indie to save the nation from unhealthy hair. Unable to find a sustainable swap that didn't make her hair feel like sh*t, Jo made it her 🚀 mission to create the products she (and it turns out PLENTY of other people) needed.

"I'd had enough of sustainable swaps which left my hair looking and feeling like sh*t" - Jo, Founder

Come and join our community of hair anarchists where we're saying 🖕 f*ck you 🖕 to insecurity, to unattainable beauty standards, and unrealistic expectations.

We're saying no to mindless consumerism destroying our mind and planet and yes to refusing to compromise, not trying to fit in or conform, and real self-acceptance.

It’s not easy, and it takes work - but if you’re up for the challenge we’re here for you 💪

Indie. Be unapologetically you everyday.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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2,9

Todas as avaliações

(68)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

From medicated shampoo to natural

For years I have had to use medicated shampoo for my hair and scalp because of Medical conditions but have been desperate to try something kinder to animals and the planet! I started with the teatree set. I have to admit the first 6 weeks were the hardest. I had horrendous flakes in my hair constantly, I had to wash my hair every 2 days because of my scalp and I almost gave up, my hair felt dry and horrible... but I didn't (being stubborn) I'm so glad I carried on because its been over 3 months that I have been using indie for and my hair has actually never felt better. I've even been able to swap over to the orange shampoo and moringa conditioner which is gorgeous. My hair feels like silk and smells incredible. ❤

19 de janeiro de 2022
logotipo da Indie

Resposta da Indie

Thanks so much Loz 💚 I'm so glad we've managed to help!

Jo, Founder

Avaliado com 3 de um total de 5 estrelas

Excellent set just not for me

I ordered a shampoo and conditioner set. Lovely expensive looking bottle and the shampoo smelt divine. Unfortunately the shampoo made my hair claggy and it felt coated in something. I tried a few times and contacted Jo at Indie support. Their response was extremely quick and she explained about a transition period. Unfortunately my hair still was the same after. Jo refunded my money and gave me details of a new shampoo she is currently working on which wouldn’t need a transition period. I wish Jo all the success in her new venture.

13 de janeiro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great shampoo, conditioner a bit heavy

Shampoo works great, nice looking bottles and large to boot! However the conditioner (I got the keratin one) is very greasy and heavy, doesn’t work with my hair at all.

17 de dezembro de 2021
logotipo da Indie

Resposta da Indie

Hi Shani,

Glad to hear you're getting on with the shampoo and the bottles 💚

I've emailed you regarding the conditioner, we'll get something sorted for you that works for your hair.

Jo

Avaliado com 5 de um total de 5 estrelas

Five star for customer service

Five star for customer service, the packaging is lovely, the smell is great, unfortunately the formula I ordered didn't suit my particular hair type, so I got in contact with Jo at Indie, She has been amazing and issued me a full refund. Looking forward to trying other formula's.
Thanks again. Luisa.

13 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love love love my refills

Love love love my refills! The smells are divine and don’t trigger my rosacea. My hair feels great, and it was brilliant to have a few options for different hair and scalp needs. I struggle with bar products in the shower due to mobility issues and these refills mean I can be eco conscious as well as have a product I enjoy. Brilliant!

28 de novembro de 2021
logotipo da Indie

Resposta da Indie

Hi Charlotte,

Thank you for your lovely review! We're so glad we can give you a way to be eco conscious, welcome to the indie family! 💚

Jo

Avaliado com 4 de um total de 5 estrelas

Great packaging and smells great!!!

Love the aluminium bottles!
Delivery was as expected and packed in paper- excellent!!!
Shampoo and conditioner smells wonderful.
But, my hair feels heavy after shampoo (and I have fine hair), possibly it just need to get used to it, so not sure if it’s a shampoo or may hair.

23 de novembro de 2021
logotipo da Indie

Resposta da Indie

Hi Viktorija,

There can be a transition period to 100% natural products. If you're struggling you can email me at jo@indierefill.com and we'll see what we can do to make it easier 😊

Jo

Avaliado com 5 de um total de 5 estrelas

Brilliant

Lovely packaging, and a brilliant idea!

17 de novembro de 2021
logotipo da Indie

Resposta da Indie

Thanks Pandora 💚

Avaliado com 5 de um total de 5 estrelas

Beautiful, minimalist containers

Beautiful, minimalist containers that I can identify without my glasses. The dispensers also help reduce the amount of product I go through by measuring each portion, so that's an unexpected bonus. For the product itself, so far so good. A few weeks in and my hair is still behaving normally and smells lovely so that's a great start.

15 de novembro de 2021
logotipo da Indie

Resposta da Indie

Glad to hear you can identify them without glasses - I have incredibly bad eyesight, so they were designed with this in mind! 🤓

Avaliado com 5 de um total de 5 estrelas

Great new company

Great new company, offering great low-waste products at an affordable price. Jo, the founder, responded to my emails personally and sent a thank you card with my order. The package arrived quickly and so far I am very impressed with the shampoo!

12 de novembro de 2021
Avaliado com 3 de um total de 5 estrelas

Idea great, delivery poor.

Great idea. Unfortunately both of the bottle’s were bent and when I got in touch regarding this with the company I heard nothing back.

Product itself I am not blown away, after washing it my hair felt greasy. Maybe it needs just adaptation to a new product.

Not sure if I will use it again.

11 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

Such a lovely little business

Having used shampoo and conditioner bars I found they weren’t the most hygienic and was wanting to switch back to liquid shampoo but I also wanted to keep my plastic waste to a minimum.

Finding Indie was the perfect solution. The products smell lush and my hair feels so soft. Jo the founder was also so helpful when I asked about the tea tree shampoo.

I did have to wait a few weeks for this shampoo coming back in stock but it was so worth the wait

Cannot recommend Indie enough. Amazing!

15 de outubro de 2021
Avaliado com 5 de um total de 5 estrelas

I will be recommending this to everyone

Customer service is outstanding. Jo is on top of the orders and kept me completely up to date with the status of my order. I had a slight issue with the website and accidentally ordered the wrong scents. Jo emailed me back within minutes and had amended my order. I used it for the first time last night, I'm used to using natural products so didn't need to go through the adjustment process. I purchased the vitamin E shampoo and Argan oil conditioner. Both smelled amazing and my hair was left clean, soft and far more manageable than after using a conditioner bar.

22 de setembro de 2021
logotipo da Indie

Resposta da Indie

Hi Jenny,

Thank you for the lovely review! We're glad you've got on so well with it.

If you're recommending us make sure you use our referral scheme so both yourself and your friends get a discount 💸 You can sign up easily here: https://indierefill.referralcandy.com/

Looking forward to keeping your hair lovely and soft!

Jo

Avaliado com 5 de um total de 5 estrelas

Highly recommend this new shampoo & conditioner!

I’ve been using this shampoo & conditioner since they launched and I can honestly say my hair has never been so healthy! It can last 4/5 days now without washing and no longer has any frizz. The eco friendly packaging and refills are also brilliant. Very happy with this new natural and sustainable alternative.

11 de setembro de 2021
logotipo da Indie

Resposta da Indie

Thank you so much for your lovely review. We're so glad to hear how healthy your hair is now 💚

In case you haven't seen we have a referral programme that can save you and your friends 20%. You can join our referral programme here: https://indierefill.referralcandy.com/

Thank you again 😊
Jo, founder

Avaliado com 5 de um total de 5 estrelas

Good for curly hair people!

Indie is a really great brand. The quality and smell of the products are really amazing. I have curly hair and been looking for a sulphate free brand for a while. At first my hair wasn’t fully agreeing but I spoke to Jo, who I think is the founder, and they were really knowledgeable and helpful and coached me through the right amounts to use. Since then my hair has been amazing and my curls are looking great. The fact that it’s refillable so I’m saving money and plastic is also a huge bonus.

4 de setembro de 2021
Avaliação não solicitada
logotipo da Indie

Resposta da Indie

Great to hear your curls are looking their best 🙌 We're glad we could be here to help you through the transition period and that it worked out. Thank you for the lovely review 💚

In case you haven't seen we have a referral programme that can save you and your friends 20%. You can join our referral programme here: https://indierefill.referralcandy.com/

Thank you again 😊
Jo, founder

Avaliado com 5 de um total de 5 estrelas

I love Indie!

I love Indie!! Bought a Duo Starter Pack to make another small change towards sustainability and I’m so impressed with this shampoo and conditioner! Firstly, the reusable bottles look really beautiful and the pump helps me reduce how much product I use, as before I was using way too much. The smell is amazing and lathers into my hair really well, my hair feels moisturised but not greasy. Definitely recommend Indie! Thank you for helping me become more sustainable :)

3 de setembro de 2021
logotipo da Indie

Resposta da Indie

Thank you for the glowing review 💚 We're so glad to hear we're helping you use less product, it's so easy to fall into the trap of overusing and creating waste.

If you do end up recommending us to your friends make sure you use our referral scheme to save both them and yourself 20% 💸 You can join easily here: https://indierefill.referralcandy.com/

Thank you again for such a lovely review
Jo, founder

Avaliado com 5 de um total de 5 estrelas

Love love love my indie refill!

So so happy with my starter pack from indie! I ordered the cocoa butter shampoo and the clay conditioner and they both smell INCREDIBLE and I love that they use natural and cruelty free ingredients. Both products feel so much nicer than the cheap stuff I was using before and you don't need to use much product at all, so I can tell these bottles will last me a long time which is great.
There wasn't a stitch of plastic in any of the packaging and it has such clear instructions for what to do with your kit and the packaging when you're done so that it gets recycled and there isn't any waste.
Bonus: The bottles they come in look so great (no more shampoo bottle graveyard in the shower for me!) it feels like a salon in your house

21 de julho de 2021
Avaliação não solicitada
logotipo da Indie

Resposta da Indie

So glad we got rid of the shampoo bottle graveyard (we hope we can steal that!). We've tried to design the bottles to reduce waste and it's great to hear that you're using less 🙌

If you're looking to save 20% on your next order make sure you join our referral programme https://indierefill.referralcandy.com/ 💚

Thank you for the lovely review
Jo, founder

Avaliado com 5 de um total de 5 estrelas

Perfect if you have bad dandruff

I got the starter kits when they were firstly launching.

The one I had (for oily hair) smells divine, natural scents, no nasties like mainstream shampoos and conditioners you get in supermarkets. It's cruelty free and vegan and, if you're like me that tries to get your toiletries as natural as possible, you'll love this one!

My partner has had dry scalp for months, with bad case of dandruff and after one or two uses that's nearly gone. Hair comes so soft too even without conditioner.

Customer service is perfect, on point and Jo (the founder) always so kind and thoughtful.

21 de julho de 2021
Avaliação não solicitada

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