Indochino Avaliações 

Ordered a suit for my wedding, navy harrogate, cost was just under $1000, when the suit arrived it was an indigo blue. Nowhere near the color shown on their website. Zero return, zero being held accountable for poor workmanship and misleading advertisement. A month before my wedding I had to buy another suit. Twice the quality and the color is actually navy. Cost me $350..most regrettable purchase I've made in recent memory. Would avoid Indochino at all costs.

Brian who conducted my experience was amazing. He was helpful on selections, thorough and experienced with the fitting, and made the experience fun.

Amazing customer service. So supportive and thorough. Did not feel rushed at all! 10/10

Horrible experience, not recommended. The one hour appointment to select the fabric was divided in phases, the first 20 minutes phase starts with the selection of fabric at 21 minutes I was forced into phase 2, the last phase was measurements, the service mostly depends on the experience and kindness of the customer service representative, the tailoring schedule was out of sync with my needs, many restrictions and many rules to follow, we had to call several times and fight for a sooner appointment than the 6 weeks after we received the suit, most of my visits to the store started with looking for a staff representative for assistance. I paid twice the market value to get pushed around, I am disgusted.

I’m writing to express my deep disappointment and frustration with my recent experience as a first-time customer of Indochino. I was referred to your brand by a trusted friend who spoke highly of your custom tailoring, which made this experience even more disheartening.

To be blunt, the suit I received was not only far from acceptable—it was completely unwearable. The pants were so short that they looked like they were tailored for a child. This was not a minor sizing issue—it was a glaring and incomprehensible blunder. Additionally, the shirt collar was so tight that it was physically uncomfortable, almost suffocating. I could not even wear it properly for more than a few seconds.

I went to the store to report this, hoping for a professional and urgent resolution. Instead, I was met with an attitude that seemed disturbingly casual, as if such errors were commonplace. The manager reviewed my measurements in the system and apparently identified the source of the issue, yet he chose not to share the details with me. This lack of transparency felt evasive and unprofessional.

Rather than acknowledging the gravity of the error, he attempted to downplay it, suggesting I simply try another pair of pants and reassuring me that they would be re-stitched “immediately.” I was shocked to then learn that “immediately” meant waiting at least two more weeks, as the pants would be re-stitched in China, not locally in Toronto. That clarification felt like a punchline to an already exhausting experience.

As for the shirt, I was told that an adjustment could be done locally, but even that came with unacceptable compromises—such as a collar made even tighter and a visibly odd raised fold between buttons that I was told would “go away.” I was honestly speechless. Outwardly, I smiled; inwardly, I was devastated. I had invested over $1,000 in this suit. To say the final product looks like a $100 off-the-rack suit is generous—my wife was appalled by the overall quality and fit.

Not only did Indochino ruin my suit, but it also left me scrambling and embarrassed ahead of an important event I had planned for weeks. The event was spoiled, and I now feel I wasted both my time and money trusting your brand.

I am demanding a full explanation and a resolution that reflects the seriousness of this experience. At the very least, I expect a complete remake of the suit with expedited service—or, preferably, a full refund.

I hope this message prompts the level of response and accountability that your reputation claims to uphold. I look forward to hearing from someone senior at your company as soon as possible.

Great experience. Danesh did a wonderful job helping me choose the fabric, taking measurments and most importantly I appreciated the time he took explaining every detail of the process.
My only suggestion: Indochino store in Yorkdale is a very busy and having only one person looking after customers those with an appointment and those without like me is a miss opportunity to grow business. While Danesh was taking care of me, I've witnessed many new clients leaving the store after having to wait for too long.

Great staff! Extremely kind and helpful

Tanner was great. Very accommodating and make the experience fun and easy.

I got my husband a Prince of Whales suit for his birthday. He looks super handsome wearing it, like a model. The fit is perfect and for the quality the price wasn't too bad. It was worth the wait.

Friendly and efficient staff.

Dear Indochino Customer Service,
I am writing to formally express my disappointment with the service I received at your Mall of America location, particularly regarding an interaction with a staff member named Sawyer.
On May 10th, I placed an order for a pair of pants and was informed that they would arrive within approximately six weeks. To my surprise, I received a DHL delivery alert on May 28th, indicating the package would be delivered between 10:30 AM and 1:30 PM. The pants arrived as indicated, and while the style and quality were great, they were too tight around the thighs, which made them uncomfortable when I sat down
Since your website indicates that customers have a 14-day window for complimentary alterations, I visited the Mall of America location today ( June 6th) shortly after to request an adjustment. Upon arrival, I was assisted by a staff member named Sawyer, whose demeanor was noticeably unwelcoming. He did not greet me or offer any form of hospitality, and the interaction quickly became tense.
After explaining my situation, Mr. Sawyer informed me that I would need to pay $35 for the alteration because the 14-day window had allegedly passed. I explained that my pants were just delivered on May 28th and therefore, I was well within the stated window. I showed him the DHL delivery confirmation on my phone, which clearly stated May 28th as the delivery date. Nevertheless, he insisted that the system reflected a delivery date of May 20th and said he had to go by that.
Despite my attempts to provide proof and clarify the situation, Mr. Sawyer remained dismissive and unwilling to assist. His behavior made me feel disrespected and disregarded, and the interaction left me quite shaken. Ultimately, he called mall security, who reviewed my text messages and confirmed that the delivery date was indeed May 28th.
Unfortunately, I had to leave the store without resolution and subsequently contacted the mall police to document the encounter. I am deeply disappointed by how this situation was handled. It is troubling that a customer service representative would be so unwilling to listen, compromise, or escalate the matter constructively. This experience does not reflect the high standards I associate with the Indochino brand.
I made a long trip of almost 4 hours in good faith, expecting a professional and solution-oriented experience. Instead, I was met with hostility and inflexibility. I respectfully request that this matter be reviewed and that appropriate steps be taken to ensure no other customer has to go through a similar experience.

Wasn’t sure I was the right kind of clientele (female with non-expensive clothing). But as soon as I walked through those doors everyone was very welcoming! Originally went with my brother because he needed a suit but after going through the process with him I knew exactly what I wanted for myself. Never bought a suit before much less a completely fun custom one and I can’t wait for it to come in! We both had an appointment with Jessica Duncan who is amazing and put us completely at ease within seconds by just having fun along with us. Thanks so much for the experience, Jessica!

Some advice before going: take some time to think about what you like and know when/for what you’ll be wearing your suit for. There are so many options that it helps to be prepared cause you’ll have to make a several of decisions. You can change anything from pocket angles to button hole thread color to the monogram on the inside of the coat (song lyrics, special date, your name?).

Demone was courteous. He took his time while taken the measurements. Also, there is a nice selection of fabrics and patterns.

Super personal and respectful experience. I really appreciated the attention to detail and patience that was extended to me as I was very indecisive on patterns to the point I got a significant discount to take two! I also really appreciated the inclusive atmosphere.

Excellent service every time. Welcoming and comforting experience.

Received great service and a welcoming environment at my fitting, overall great experience and excited to see the final product!

Quick, easy and great staff — Manny made the experience painless.

Super patient, kind and detailed

Kenny was phenomenal! Thank you for the great experience and we will definitely come back for the next one!