We have the Infinity Sovana 4D DualPro and absolutely love it. During the first month, we did run into a minor issue — a sensor at the top of the chair hadn’t been installed correctly, which caused a... Ver mais
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I love my chair! It has been great to have and helps relaxes me. It did take longer than expected to get my chair which was disappointing but Crystal from customer support was great at following up an... Ver mais
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I spoke with three different technicians over several days regarding two issues with my Kyota massage chair. Every one of them was extremely competent, they took the time to explain different opt... Ver mais
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Fantastic customer service and follow up. I had one shoulder airbag that would not inflate and Infinity sent a service technician (Tom) out for an excellent fix. Thanks Tom and Infinity. Infinity al... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Informações de contato
72 Stard Rd, Unit 2, 03874, Seabrook, Estados Unidos
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,7
Excelente
797 avaliações
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Saw these at Costco
Saw these at Costco. Kicker told us they would only be there a few more days. When we went back for it, they were already gone. Regret was real. Today when we did our weekly trip, we were like a kid on Christmas seeing the pro endurance percussion massage device back!! We told Kicker he won us over and we are going home happy with one in our possession!
28 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Rebecca,
We're thrilled to hear you were able to snag one of our percussion massage devices! It sounds like you had a bit of a rollercoaster ride trying to find it, but we're glad you were able to get your hands on it in the end. We hope you enjoy using it and find it beneficial for your wellness journey.
Thank you Rebecca for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Resposta da Infinity Massage Chairs
Hello Teffanie,
We're so glad to hear you enjoyed your massage! We strive to provide a relaxing and rejuvenating experience for all our customers.
Thank you Teffanie for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
We bought a floor model that wasn't…
We bought a floor model that wasn't perfect but the company took care of it great. they ship the parts and the service technician was amazing. very professional
26 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello,
We appreciate your kind words and glad to hear that you were satisfied with how we handled the situation and that the service technician was helpful. We strive to provide excellent customer service and are happy to hear that we met your expectations.
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Great massage
22 de março de 2025
Resposta da Infinity Massage Chairs
Hello Rebecca,
Thank you for the 5-Star review! We wish you happy relaxing when your chair is delivered!
Customer Experience Team - Infinity Massage Chairs.
An incomplete part was sent originally…
An incomplete part was sent originally so when the tech came out he got on the phone with Infinity and explained it to them but they wouldn't send the correct part without me calling them directly. What would be useful is to contact the customer to confirm this information rather than have the customer call the company. This might have sped things up
3 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Good afternoon Rosa,
Thank you for taking the time to share your experience. We understand your frustration with the inconvenience of having to contact us directly to resolve the issue with the missing part. We strive to provide a seamless experience for our customers, and will use it to improve our communication process. Let us know if there is ever anything we can help you with.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Infinity stands behind their product
Infinity stands behind their product. I had an issue with the remote not working. They sent me out a new one and when that didn’t fix it, they had someone come out. They were great about sending out a new motherboard and Ty Inge was phenomenal to work with. So glad I decided to purchase through Infinity and not anywhere else.
15 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Scott,
Thank you for taking the time to share your experience. We are thrilled to hear that you were satisfied with the service you received. We strive to provide our customers with the best possible experience, and we are glad that our team was able to resolve the issue with your remote. We value your business and appreciate your positive feedback.
Thank you Scott for the 5-Star Review!
Happy Relaxing!
Customer Experience Team- Infinity Massage Chairs.
I love the Chair
I love the Chair. I have been wanting one for a long time and I finally saw this one , got to sit in it test it out and fell in love with it, and I knew this was the one. It really helps my aching body.
20 de janeiro de 2025
Resposta da Infinity Massage Chairs
Hello Gail,
We're thrilled to hear you're enjoying your new chair! It's wonderful to know it's providing the comfort and support you need. We appreciate your kind words and are happy to hear you're satisfied with your purchase.
Thank you Gail for your 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Resposta da Infinity Massage Chairs
Hello Jesse,
We appreciate you taking the time to acknowledge our great staff.
Thank you Jesse for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Awesome experience
Awesome experience. Kicker was not only knowledgeable about the product, but he made the experience extremely enjoyable. I highly recommend Infinity Massage Chairs and Kicker
12 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Tristen,
We're thrilled to hear about your positive experience! It's wonderful to know that you found our product knowledgeable and enjoyable. We appreciate your kind words about Kicker and will share your feedback with him.
Thank you Tristen for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs.
Kicker was the best salesman I'm going…
Kicker was the best salesman I'm going to buy a chair and because the chair is ambligo
12 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello John,
We're thrilled to hear you had a positive experience with our salesman! We're dedicated to providing excellent customer service and helping you find the perfect chair. We appreciate your kind words and look forward to welcoming you back soon.
Thank you for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Heidi Connors, Customer Experience Rep at Infinity Massage Chairs
Heidi Connors, Customer Experience Rep at Infinity Massage Chairs is beyond awesome! I had to delay delivery twice due to travel schedule and also because I travel a lot, I had a very short window for home delivery. Heidi stayed on top of my delivery schedule, monitored updates with the transport company and made sure that delivery and setup of the massage chair happened on the exact date that works for me. She personally made sure everything happened smoothly for my delivery and that no issues happened along the way. I cannot say enough how much I appreciate Heidi’s diligence in monitoring the delivery of my Infinity Massage Chair. Twenty stars for Heidi!
10 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello CJ,
Thank you for sharing your experience. We are thrilled to hear about your positive experience with Heidi. It is wonderful to know that she went above and beyond to ensure your delivery was seamless and met your specific needs. We are committed to providing exceptional customer service. We will be sure to share your feedback with her.
Thank you CJ for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Zero gravity Chair massage feature
Made ordinary trip to Costco in Henderson. I've been battling a pinched nerve in my neck. To my surprise walked passed infinity massage chair. A salesman named Kicker asked if i would like to try chair. He ran me through massage session. It was great. He let the chair sell itself. No pressure. Best chair massager I've ever experienced. Try the zero gravity feature. Unfortunately I ended up getting a hand held massager. If you're ever in Las Vegas, or Henderson Nevada and in market for top of the line chair massager look up Kicker (479) 350-9429
7 de março de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Orlando,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found relief from your pinched nerve with the massage chair. We're glad you had a positive interaction with our sales associate, Kicker. We're always striving to provide our customers with exceptional service and products.
Thank you Orlando for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Ordered a Kyota Yutaka massage chair…
I ordered a Kyota Yutaka massage chair and have communicated with both Bernie Eppa and Crystal Simons. Both were very friendly, accommodating, knowledgeable and made the experiences quite pleasant. I have only good things to say about the whole experience.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Good afternoon,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you had such a pleasant interaction with our team members, Bernie and Crystal. We strive to provide excellent customer service and are glad you found it to be so.
Thank you TD for the 5-Star review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Quality Control During Manufacturing/Warranty
We purchased the chair in order to help with my ongoing back pain and my wife’s neck pain. We were patient in terms of waiting several weeks for the arrival of our chair. The chair arrived and we were super excited. The therapy began and the lumbar portion of the chair stopped working in a matter of two weeks. We called for service and an employee sent a part for a repair prior to having an onsite diagnosis being performed by a technician. Eventually a repair technician arrived and a diagnosis revealed the part we received wasn’t the problem. A magnet kept falling out of it’s housing leading to a belt being worn and needing replacement. The belt was sent and found to be the wrong size belt. Another call resulted in another belt being sent which, was the exact same wrong belt. Our technician was helpful in pointing out the exact location where the belt was located on our chair. I spoke to a support technician via phone who got to the bottom of the problem and he sent the correct belt along with a new magnet housing. Our local technician arrived and replaced the parts making our chair useable again. While he was here checking to make sure the chair worked properly, another problem arose with the chair not returning to its position. After all was said and done, the company elected to make our frustration diminish by offering to send us another chair.
We’re waiting patiently for the new chair and we’re still using our old chair in the meantime.
I believe quality control during manufacturing may be questionable. As far as follow up warranty concerns, I think an onsite diagnosis should be performed prior to any ordering of new parts. This would reduce any unnecessary costs being incurred by the warranty provider and, frustration by the consumer.
A follow up call was received from the repair team and that was a plus.
We’re hopeful this will not be an ongoing problem with the same new chair when received.
Respectfully,
Randy Raulston
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Randy,
We understand your frustration with the issues you experienced with your chair. We appreciate your patience throughout the repair process and your feedback regarding the warranty process. We are committed to providing our customers with the best possible experience and we are always looking for ways to improve our processes. We are glad that the issue has been resolved and see that your replacement chair will be delivered soon.
Thank you Randy for your feedback and 4-Star Review.
We hope you will enjoy your massage chair, happy relaxing!
Customer Experience Team - Infinity Massage Chairs
Good massages and like the controls
Good massages and like the controls. Had to make 2 different service calls within 4 months of having the chair. First foot rollers were not plugged in. Second request had major air bags issues.
25 de setembro de 2024
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Lenard,
We appreciate you taking the time to share your feedback. We understand your frustration with the service calls and apologize for not meeting your expectations. We strive to provide a reliable and enjoyable experience for our customers.
We value your feedback and if there is anything we can help you with please let us know.
Thank you Lenard for the 3-Star review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
I am thankful that Pauel was able to…
I am thankful that Pauel was able to come out to fix my chair and he was very good at what he does thx m you infinity and your team you guys did better than my sales rep from the home show where I bought my chair again infinity you guys awsome and thank you Pauel and Julie
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Jeremy,
Thank you for sharing your experience. We're so glad to hear that you were happy with the service you received. We strive to provide excellent customer service and we're thrilled you had a positive experience.
Thank you Jeremy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Great service
Jennifer Linscott was outstanding with her customer service and Brett did great work on the repair.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Red,
We're so pleased to hear you had an outstanding experience with Jennifer and the repairs with Brett. We appreciate you taking the time to share your feedback.
Thank you Red for the 4-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Crystal and Heidi were amazing!
Crystal and Heidi were amazing! Costco delivered the wrong color chair and we had to coordinate getting the correct one re-shipped to us. Crystal and Heidi facilitated the process and were personal, professional, kind, got to the bottom of the matter quickly and had the new chair to us as quick as possible. They even upgraded our delivery service to "white glove" due to the error (Costco's, not their's). They were great enough to follow up multiple times, gave us status reports on shipping and upon chair arrival a "congratulations" email. We are VERY happy with their caring customer service. Oh, and the chair is great too!!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Jeff,
We appreciate you taking the time to share your positive experience. We're thrilled to hear that Crystal and Heidi were able to resolve the issue with your chair delivery so quickly and efficiently. It's wonderful to know that their dedication to customer service made such a positive impact on your experience. We're glad you're happy with your new chair!
Thank you Jeff for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Customer Support from the "Old School"…
Had a little communication mix up starting out, but once Infinity realized it, they went out of their way to get it back on track. It was not completely their issue, but they made sure it was resolved regardless.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Brett,
Thank you for sharing your experience, We're glad to hear that once we identified the issue, we were able to get everything back on track for you. We always strive to ensure a smooth experience, and we’re happy that we could resolve things for you.
Thank you Brett for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
The chair was delivered as promised
The chair was delivered as promised, the delivery crew was efficient and cleaned up all the packaging, made sure the unit was functioning and made sure I did not have any questions before they left.
16 de dezembro de 2024
Resposta da Infinity Massage Chairs
Hello Cindy,
Thank you for sharing!
We're so glad to hear that your delivery experience was positive. We appreciate your kind words about our delivery crew and their attention to detail.
Thank you Cindy for the 5-Star Review.
Happy Relaxing!!
Customer Experience team - Infinity Massage Chairs
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