INMOTION Avaliações 240

I bought a JBL headphones and was told by the sales assistant at InMotion Terminal 2 that should they not be suitable, I would be able to return them provided they are done so within 30 days and that I have the receipt to go with it. No caveat for returns mentioned to me by the sales assistant.
I open the box and after less than 29 mins use find them unsuitable so put them away. Upon return to the UK, I contact InMotion with a view to returning them and am told that they can only be returned if unopened.
I’d stay away from this ripoff place as they’re quite happy to misrepresent / mislead to make a sale.

They went above and beyond to help me out, were friendly to the max, and I ended up with a solution to my issue that was better than I could've dreamt of. Honestly, have never seen such amazing customer service.

Really surprised how painless this whole process was. Bought headphones from the airport. Due to a fault I contacted Inmotion and they offered a refund. No back and forth emails. Great customer service.

I was impressed how quickly and efficient the refund process went.

Eventually had the right outcome however it took a few strongly worded email messages before it was accepted they had misleading information on their sales display.

VERY HELPFUL AND EFFICIENT.. WITH MY RETURN OF ITEM BOUGHT..

I MANAGED TO DO TRAMSACTION ALL ON THE PHONE..

I bought SIM and Data at the airport but it didn’t work for me. Contacted the customer service, they were so helpful, refunded my money very quickly.

Soo helpful and professionals, highly recommended 👌

Sadly it was the return of an item but it was simple and easy.

I bought an item that I wanted to return, as it wasn't what I needed. Despite no longer having the packaging or receipt, Inmotion dealt very professionally and quickly turned around a full refund for me.

I've never seen better customer service in my life. They immediately resolved issues I never expected to be helped with. Thank you so much. I will definitely shop at Inmotion at airports.

I requested a refund for a faulty item and I was continually updated on it's progess

Good customer service and specially service during warranty period.

3 weeks ago, I bought a brand new iPhone 16 at the airport in Copenhagen, Denmark. Device was faulty, there's no local/ European customer service, contacting the store at the airport didn't help, apparently they have no connection with customer service in the UK. It was hard to get hold of a contact (can only be done by mail). Had to ship the device to the UK, it was received 5 days ago and still no answer. We're not buying peanuts here, these are expensive electronics. This business shouldn't be allowed to operate in the EU if they can't provide EU based customer support (the device was hold for 3 days in customs when shipped back). Not having a phone for this entire time it's a real hassle.

Was advised by the sales person at Gatwick Airport that if the item was not suitable, it could be returned for a refund upon my return. Unused item, followed in motions procedure, but they will not accept a refund.

I bought a power block that stopped charging after a few days. Stupidly I hadn't saved the receipt or the packaging. However Louise in customer service has been amazing. I gave her the place and rough date and time of the purchase. She tracked it down, sent me the returns form, acknowledged receipt of the return, and then emailed to let me know the finance department were trying to contact me to arrange the refund. Really great and efficient correspondence.

I bought powerbank but returned it. It's been two weeks and I still haven't received my refund. I called them but they didn't answer my phone and emailed but they didn't reply. I don't recommend buying anything from this store.

Bought the wired headphones in the airport just before my flight. Fresh out of the packet, only one side was producing sound. I realised the wire has to be bent in a certain orientation in order to get both sides working. Really not what you want out of a pair of headphones

Shocking! They tell you when you buy in store you can return items!! What a lie.
No phone number to contact and have sent 3 emails and not 1 reply!!