INMOTION Avaliações 240

Purchased a USB cable for £27… plugged it in on the flight and it didn’t work. Got to the hotel, tried it there… didn’t work either. Bought one from the hotel for €4; the equivalent of about £3 at the time and that worked fine. If you’re going to charge 800% markup for a captive audience at least make sure it works. Disgraceful.

I purchased something in error and getting a refund at a later date was very well organised with very courteous and helpful emails during the process.

I eventually found InMotion’s email support (couldn’t locate a phone number), but their service was excellent. They responded quickly and handled my issue with impressive efficiency. Very happy with the outcome despite the lack of phone contact.

Purchased a faulty laptop in LHR T2 six months ago but was very impressed with the excellent post sales InMotion customer service team in rectifying the problem with a speedy full refund. Something other companies could learn from in how to treat their customers.

Sent my earbuds to get fixed 3 times never came back fixed so not impressed at all

Got called when promised and refunded for item.

I purchased an item from your Heathrow airport branch and found some days later that the item was £15 to £20 less with other well known retailers. I then found an email address for InMotion on the InMotion website, emailed to arrange for a refund and received no response after several days. I finally decided to contact WHsmith and they gave me the correct email address. I then returned the item to InMotion, but at my own cost, which is inappropriate considering the item was marked up in price. I was not happy with the product or service and will not be shopping at InMotion again.

Kind regards,
Karen Benjamin

I purchased an adapter in a panic at the airport, and didn't need to use it in the end, so emailed the team about their returns policy - especially as I was unlikely to be heading back to the airport to return the item in person. They were very communicative and clear, and it was straightforward to send the unused product back.

I bought the wireless charger for £44 from Heathrow terminal 2 and since I bought it the wireless charger is a joke it won't even change your phone percentage by 1% but the charger itself goes 0% within 10 to 15 minutes , what a waste of money

Shocking headphones that rarely connect and then don’t hold connection.
Customer service did nothing to help. I feel like I’ve been scammed

We bought a set of Apple latest gen AirPods well over £200 from Stansted airport store. When we set them up they came up as “Gareth’s AirPods.” That’s not normal as Gareth has never been our name. The suspicion therefore was that these were refurbished. This poor review is because of what happened afterwards.

InMotion was totally unwilling to understand why “Gareth’s AirPods” should have sounded an alarm both to them as well as us.
Being within the airport secure zone you can’t return to store and after very many attempts to contact customer services they said send them back. They could not get any understanding as to why we were bringing this to their attention.

So, as with a previous reviewer we were expected to package up, post and do without the goods in order that they might decide if there was a case to answer.

Finally we had an email - no apology, no explanation, no replacement goods, no goodwill - saying they would refund the sale plus the £9 postage.

We had said we would accept a replacement but even that was not forthcoming. We had no explanation or thanks even for bringing this to their attention.

My warning would be don’t risk your money. Make your own judgment as to how an allegedly brand new set of AirPods could come on set up as being ascribed to “Gareth” when they were fresh from the store.

There is no customer service to speak of, they have no back up at all for faulty or mis sold goods and anyone spending in this store in my experience risks their money at the same time as appearing to forgo any consumer rights.

Don’t be tempted into a holiday purchase wait till you get home and buy from a reputable store.

I had the pleasure of being assisted by Reece at terminal 4, and I can confidently say that the service I received was nothing short of exceptional. From start to finish, Reece was friendly, professional, and genuinely attentive. Most importantly confidently answered all my questions. Great selling skills without making the person feel pressured. It’s a rare skill!

The store was busy, from my observation I noticed he managed to attend everyone. Even someone who came in looking for toilet hehe.

It’s rare to encounter someone so dedicated and customer-focused.
Reece is a true asset to the team, and his excellent service made a lasting impression. Thank you, Reece

I brought a phone from T2 got sold a screen protctor which was £29.00 it turned out to be a sticker
I want my money i am absolutely disgusting with the service .
I know the manager in t2 .
I got the receipt and the protctor as well .
You team made a prat out off me
By Selling me the worng thing and charging me £29.00
This is not on 1

Five Stars – Outstanding Customer Service!

We recently purchased a lens for our GoPro from InMotion at Heathrow Airport, but once we were on holiday, we realized it wasn’t suitable for our needs. I reached out to InMotion’s customer service team and was assisted by a lovely lady named Fran.

From the start, Fran was absolutely excellent – professional, friendly, and incredibly efficient. She provided clear instructions on how to return the item, including the address and the requirement to include proof of purchase and the original packaging. We sent the lens back, and within just a few days, the refund was processed without any hassle.

We’re so impressed by how smooth and stress-free the whole process was. Five stars from us – thank you, Fran, and thank you InMotion for such flawless customer service!

i bought a phone charger with 2 usb ports. one port doesn't work and the other barely charges phone. total waste of time. And sold at an inflated price. No way to return also it seems.

I bought a set of defective headphones from an airport store. The process that was required to return them was mind boggling and not very smooth.

After ultimately finding the right email I got hold of them. Don’t try to send standard photos from a phone as they are very specific which format their high security servers can accept.

Initially they wanted me to send the headphones to the UK and pay for postage at my expense, since they do not have a no post-airport security shop. And maybe reimburse me if they found the headset defective.

Upon informing them that this was likely against Swedish and European consumer laws, they suddenly changed tact and tone and reimbursed the 35 euro price within a few days.

Initially I felt like a criminal. I’d only had the EarPods for 3 weeks but was treated like they were ancient. Photos etc. not sure how a photo tells you the left bud wasn’t working. However after submitting the info and sending them back the process was great and rapid. Albeit they refunded rather than sent me a new pair

Just bought a £99.99 belkin powerbank at Heathrow T4, it attaches magnetically to the iphone which is useful. I asked the sales person to unpack the device as I wanted to use it straightaway. I then noticed that unfortunately the cable that comes with this powerbank does not fit the powerbank itself at all so when it is empty you have to go out and find a new cable with which to charge the powerbank. When I pointed this out to the salesperson he stated that was the way it is, he does not talk to Belkin / the supplier. When I suggested this may be important feedback to the supplier he just shrugged, not his job. So nobody there will alert the supplier to the device coming with a cable that cannot be used at all to charge it? And they don’t care! Terrible!

Bought an item that has failed well within the warranty time. Unfortunately I don’t have the receipt as was bought at the airport on the way to holiday.
Customer service refuse to try and look for the receipt and want me to jump through hoops to get it.
How would I know the store number the barcode of the item or the exact amount of the purchase from 8 months ago.

Very disappointing from fran and Louise at the customer service department.
Lazy and can’t be bothered

Edit to reply:
You had more than enough information to find the transaction, You either have a terrible system or can’t be bothered to look. 15 years ago when I worked in retail I would have found it in 5minutes. I’m sure modern systems are much better now.

Bought a new go pro at the airport for holiday. The The guy that sold me go pro stuff (literally chose the accessories) sold me:
Wrong battery
Wrong protective case
Told me it had a micro SD when it didn’t

So touch down Maldives with a camera I can’t use. Awful and hard to get hold of!