INMOTION Avaliações 239

Great after sales service when I purchased the wrong product from an airport store.

The Customer services were very quick to respond to my issue.

The issue was then resolved and I was satisfied with the outcome.

Although I am very disappointed with the product, The customer services team gave me faith in InMotion and I may use their services again the future.

Excellent service

Resolution took a couple of emails back and forth to understand view point however in the end it was satisfied satisfactory.

They said they will refund me the full amount for return package fees. But they didnt. Liers

Extremely efficient and helpful customer service with a product that malfunctioned after a year.

The product was excellent, but the sales staff lied when they said we would have support in Portugal, but when we had a problem we had to send the product back to the UK and couldn't get a replacement only a refund.

Customer services were helpful, but we wouldn't have brought the product if we knew we couldn't have got support in Portugal where we live.

Very happy with service.

I was in a hurry to catch a flight at Gatwick Airport and urgently needed a laptop charger. I asked a staff member for assistance. They recommended a charger priced at around £75, which I trusted and purchased. However, I later discovered it was only 35W, while my laptop requires a 65W charger to function properly.
This is completely unacceptable. How can such a lack of knowledge and professionalism be allowed at a major international airport like Gatwick? Travellers are often in stressful situations and rely on trustworthy advice and quality products. This experience felt like a blatant attempt to take advantage of passengers. Gatwick management needs to address this issue to ensure better service and accountability in the future.

Update on the 6 April 2025: After my first review, they apologised -as you see below - and asked me to email them for a refund. I did — and never heard back.

This is the second time they’ve let me down. Empty promises, no follow-through. Clearly not a company you can trust.

Flew out yet again from Manchester Terminal 2 and in a prior review I mentioned the customer service borders on harassment. This is still a huge issue and I observed the same thing happening with other customers- being roped into being shown how products work that I glanced at or being asked multiple times how I can be helped. I was told this would be looked into as a training issue but clearly the message hasn't been passed on.

Asked for a copy of a receipt for a purchase I made some months ago for an insurance claim. Louise was incredible and so so efficient.

All was dealt with in under a few hours. Thank you again.

I bought a pair of headphones from Stansted airport, and was assured getting a VAT receipt would be a simple undertaking. I emailed them and received a reply within 20 minutes asking for more information, which i provided less than 10 minutes later. I emailed them again asking why I had not received it after 3 weeks, to which they said I had not sent the requested details. I have now sent 3 further emails without reply... There is no phone number to call. I certainly would not recommend shopping here if you might need to follow up for anything.

Really attentive, results-driven approach. Polite, helpful and on-point with communication.
Thank you for helping!

Refund
I was very impressed with the handling of the refund for the faulty cable I bought at Heathrow, WH Smith

They resolved the issue quickly and without too much fuss. Money was refunded in a timely manner and would happily use them again in the future for other purchases.

Quick replies to emails and a quick refund

After claiming faulty power bank and return to Inmotion by free post I have got my money back in three days

The company was very helpful, responsive and polite. haven’t given it the full five stars only because it was frustrating for me to have to package up the return item, take photos, ask for proof of sending receipts and then attaching said photos to an email to the company as proof of return. The whole process took about a week to complete and there was added waiting time until the refund came through into my account. I’m not blaming the company, I understand there’s a process but it all was so time-consuming.

Purchased a shaver at the store in Heathrow airport, on my way to a vacation.
Opened the box when at my destination and it was damaged.
Obviously unable to return to store.
Customer serice was excellent-a prompt response and a speedy resolution.

I wanted to take a moment to express my gratitude for the support I received regarding the issue I encountered with my recently purchased earbuds. I reached out to your support team, and I was pleased to receive a prompt response from Louise.

She addressed my concerns quickly and efficiently, which allowed me to resolve the issue with full refund. I truly appreciate the excellent service and support provided.