INMOTION Avaliações 239

Brilliant and efficient service. Thank you

Within minutes of buying a product I realised it wasn't the right one for my needs (it didn't have a charger). I tried to return it, but Inmotion's systems refused to do it.

The reason? I tapped with Google Wallet, and their system gave it a different credit card number, which it then refused to recognise. I tried at a different WHS store, tried using the physical card, staff really helpful, but no way round the systems.

I got in touch with Head Office, who were not especially friendly or apologetic, and eventually they said I had to post it to them, at my expense, and even then wouldn't guarantee to give a refund.

I felt that was really unfair as it was their systems causing the problem.

Eventually (more tedious emails) I said I was going to dispute it with the credit card company.

At that point they sent me a freepost label, and a few days later I got a call to put the refund through.

It really should not have been so much boring hassle for something really simple. It's really put me off.

Even though I enjoy flying from Heathrow I realised that the customer service at Duty Free Electronics (or Inmotion as it's called) is horrendous.
I bought my JBL headphones which did not work from day 1. I contacted JBL & they straight away tried to help and register my case. They even gave me a discount to buy a new one but they informed me that I need to channel it through Inmotion.
Since then I spent months wasting my time sending emails, giving phonecalls, chatting... With no effect.
I will never buy ever again anything from this unprofessional organisation. I will even take any opportunity to inform potential customers about potential risks -- why buy a device from a company that has a complete lack of responsibility against their clients.

Bought iPhone from inmotion store, Manchester airport. Had change of mind. Contacted inmotion customer service, who advised how to return the phone by post. Once they received the phone, contacted me and processed refund very promptly. Good customer service!!

I recently had a disappointing experience with customer service at the Stansted airport store where a person named Lucy Couzens claimed to be the manager. Despite her title, she demonstrated a lack of product knowledge and responded aggressively when I requested her name. Throughout our interaction, she appeared annoyed, rolled her eyes, and unsolicitedly criticized her colleagues. This behavior made my husband and me uncomfortable, and as a result, we won't be returning to the store.

Product was absolutely fine but I returned it because it became obvious it was no longer necessary right after purchase.
Very prompt reaction, excellent communication and pace, all the steps were clear and followed through. Very happy with the whole interaction.

On 08/01/24 my sister was in Luton Airport and bought me a Garmin Fenix 7x from the In Motion tech store.

When she opened the box last night once she had arrived at her destination (picture attached) she found a used Garmin Fenix 6 Pro, used and already registered to another person.

My sister questioned the state of the box (which was slightly damaged) when she made the purchase and was told it was new in and the product is not effected, but not only is the watch old and used it is a different model (the Fenix 6 Pro).

When reviewing pictures she took at the store to send to me before purchase, I can see that the box has been opened before and the security tag applied after, which led me to believe it has been switched. We can see in the records of watch details of the owner plus maps and data from previous activities dating back numerous months.

On my family contacting the customer support, they replied saying they would investigate it, but a week later and multiple emails have had no contact or response further than we are investigating and will be in touch.

Cheap over priced headphones from Gatwick north. Can't return unless unopened, Have emailed Inmotion with no response! what about my consumer rights. Suppose to be 30 days to return item. Also Gatwick Web site don't except returns .

Reply from Claire, why would anyone want to return something that they haven't touched tried or tested, too find out its rubbish. Anyone who reads this please Avoid buying any Imotion products because you can't return then unless they are faulty. You need to read the T & C before buying from Inmotion. Avoid

Bought some Skullcandy wireless earbuds from Inmotion in Leeds Airport. Person in the shop was rude and had an attitude.
As soon as I went to charge them they never worked. Was too late though though as they are past customs in the airport.
Tried to exchange them in 3 WHSmith stores and all told I couldn't as they are franchises. Wrote to WHSmith head office and they asked me to send them back directly to them at my expense.
Absolute waste of time and shocking customer service. Never again will I buy anything but a meal deal or magazine from WHSmith.

The staff I spoke to seem to have no training. And didn’t have a clue about the products that are for sale in the shop. Also gave wrong information about products in the shop. Very poor

Daylight robbery. Samsung ssd drive almost 200% of the price of buying from online stores or high street sellers. (including from Samsung.com). Their business model is people are rich or stupid or both, and will pay massively inflated prices because they're in an airport. I don't dare check the RRP of the memory card I bought at Heathrow branch.

Unfortunately another scammy company that doesn't respond to customer support requests. I have been trying to contact their customer.support email address repeatedly about a faulty product but they just don't bother replying. I suggest you NEVER pay this company with a debit card and always use a credit card so you have some method of redress. In this case I have no choice to waste time going to my credit card company to request a chargeback. Avoid Inmotion (both their physical retail stores and online) as they have zero post-sale customer service.

I have been trying to contact the company in order to get my noise cancelling headphones fixed or replaced for nearly 2 weeks and I've had no response. I've emailed them twice and tried webchat and WhatsApp and they just don't reply. There is no way to get through to them so it looks like my warranty is useless.

Update: although it took a lot to get through to the company, once I did I cannot fault their customer service who promptly issued a refund after I had returned the headphones.

THE REFUND TEAM WAS VERY HELPFUL, POLITE AND PROMPT IN CONTACTING ME WHEN THEY SAID THEY WOULD

When I realised that I had purchased a phone that was not right for me the response was efficient and my costs including postage were returned with a minimal delay. The prices of items in the duty free were often more expensive than elsewhere.

Great service. Sorted my return quickly

Avoid them at all costs. Purchased a pair of headphones from Gatwick South which were unfortunately faulty.

They don't give you any other way to return them other than to email a generic customer service address, which after a week and 3 emails you get zero response from.

Avoid them like the plague, yet another shoddy company.

South Terminal, Gatwick Airport. I have not had the opportunity to shop here! I have tried to purchase products, on the phone they were useless. The second time I asked, in the shop (31.07.2023am) itself, sorry the sales supervisor was on the phone and did not want to be disturbed. Well, I had a plane to catch and could not wait for you too finish, even though I asked and the lady turned her back….!

I have now (21.11.2023 21:03) just got their phone number off the internet to try again and it’s the wrong number. This shop is a joke and a catalogue of errors. How they stay in business is beyond me…..????

Emailed them regarding my faulty earphones bought on October 23rd at terminal 2 Dublin airport and no response so that’s what they think of their customers. Had to replace the faulty ones as who wants earphones that only work in one ear. Lesson learned don’t ever buy here again.