Innovation Group Avaliações 

Chris & Charlie are a credit to your company. Knowledgable, professional, helpful & friendly. It has taken Severn Trent seven weeks & six visits to tell me the leak was not their responsibility. Obviously their engineers are nowhere near your standard. Thank you for your help, advice & action. Much appreciated.

M Rooke was on time to complete his work on my property. Pleasant to speak to and polite. Overall a nice guy.😁

Chris and Charlie arrived on time and immediately set to work to identify the leak area. They apologised to me as they needed to dig up some of my tarmac driveway. Chris said they would try and make opening as small as they could. Working tirelessly to reach the water pipe, again being apologetic, the hole needed to be made slightly bigger. It was a very difficult job as there were big chunks of concrete on top of the pipe which had pierced the pipe causing the leak. Chris and Charlie kept me informed as to what was happening at every stage. They were courteous, friendly, polite and informative, thoughtfully cleaning up after they fixed the leak. Thank you!

Alex and Vince arrived on time and dealt with whatever had to be done, however they went over and above when presented with the difficult scenario of entering, exiting and bringing in the necessary tools and materials through the bay window as the front door cannot open. What’s more they were highly considerate of the property and aware of their surroundings, especially as they were working in the rain. I reckon you’d be lucky to have this duo team working at your property.

Ben and Bill were both really personable and answered our questions as best they could. They were concerned to leave the house in good order.

Excellent service. Turned up on time. Explained what they they were going to do and the process after they had finished. They were helpful and considerate.

Marcus and Rob attended our property to investigate a water leak and issues which we had previously been advised had existed. They were courteous, professional and explained everything clearly. Very reassuring that our issues were not as alarming as we had previously been advised.

Marcus and Rob called today to check the drains at my property. They arrived on time and carried out the work quickly and efficiently. They were friendly and professional, explaining what they had done and what will happen next. Job no 86456

Nice guys, job done quickly

Today’s task was digging a sample trench at the base of the front of the house and providing samples for further analysis.
The team ( Alex Bull & Mike Curtis ) were very efficient & friendly, arrived on time and completed on schedule.

Allan and James from Innovation Group arrived promptly this morning with a smile and an eagerness to get the job done. They explained the job clearly and told me how long they expected to be. They were friendly and polite, finished on time and tidied up. I wouldn’t hesitate to recommend them.

Chris and Charlie did an excellent job finding the leak in our garden, I was worried it would be a huge job but they got it sorted really quickly, thank you!

Arrived when they said they would. Were neat and tidy and left everything as they found it.

Alex and Luke both very friendly, helpful and professional. Explained the process in detail. Very happy with the service. Thank you.

Tidy and polite. Many thanks

The operatives who came today were Marcus and Rob job 86418
They were friendly and efficient and had to work in a terrible downpour of rain, I'm very happy with them.

Dean and Phil were great today explaining the process and what they were doing.

Ben and Bill were punctual and efficient and left the space tidy when they left. Thanks!

So far the claims process has been very smooth. Had a visit to my property today to investigate the foundations by Craig, Liam, Paul and Mikel and they were very pleasant and respectful of my property. Came and got the job done and left everything as it was before (in fact slightly better!). I'm hoping the rest of the claims process goes as well as it has so far.

Marcus and Rob called today job no86444 they were very courteous and helpful, excellent service.