This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, an... Ver mais
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What amazing customer service we have just had from Inntravel. The booking process for our cycling trip to Austria was smooth, personal and all queries and adjustments were handled with great patie... Ver mais
I'm just back from a fabulous trip to the Dolomites with Inntravel. I've been using the company for many years, and their model is great... They sort all the logistics, carefully select venues, and c... Ver mais
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This holiday was a great mix of beautiful mountains and fantastic coastlines with 3 nights tacked on the end in the fabulous Bilbao. Covadonga lakes were great and the area around the gorge was s... Ver mais
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Detalhes da empresa
Escrito pela empresa
Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.
Informações de contato
Near Castle Howard, YO60 7JU, York, Reino Unido
- +44 (0)1653 617001
- customerfeedback@inntravel.co.uk
- inntravel.co.uk
4,5
Excelente
317 avaliações
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Respondeu a 100% das avaliações negativas
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Ausgezeichnet
This was our first experience of Inntravel (we did a walking holiday in the Black Forest), and we were very impressed. Very well organised, travel connections worked well, great hotels, good walks and clear walking instructions. Excellent weather too!
9 de outubro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for your lovely feedback!
We’re delighted your first Inntravel holiday was such a positive experience. It’s great to hear everything ran smoothly and that you enjoyed the hotels, walks, and perfect weather.
We hope to welcome you on another adventure soon!
A very enjoyable break along the Catalan Coast
We both enjoyed our self-guided 4 day walking tour along the Catalan coast. Both hotels were of an excellent standard and offered a great contrast between Calella and Begur. The recommended walking routes took us along quiet country lanes along stunning coastal paths, which were rough in places, and through some beautiful coastal villages. Would highly recommend. The only criticism would be that the walking route notes need bringing up to date as they were wrong and misleading in a couple of places.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for sharing your experience.
We’re sorry the booking process and survey form caused frustration, and we appreciate you sticking with it. We're delighted you enjoyed the Catalan coast walk, the hotels, and the routes. Your feedback about updating the route notes is very helpful, and we’ll make sure it’s passed on to the team.
Thank you again for your feedback!
Fantastic holiday to the Duoro Valley
Fantastic holiday to the Duoro Valley - very well organised and researched by Inntravel. Superb unique hotels that way exceeded my expectation. Perfect balance of walking and beautiful scenery and wonderful food, wine and relaxation in the very well managed hotels.
12 de outubro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you so much for your lovely feedback - we’re absolutely delighted to hear how much you enjoyed your Douro Valley holiday!
It’s wonderful to know that the hotels stood out for you - we work closely with our local partners to make sure every stay feels special, so your kind words mean a lot to the team.
Thanks again for travelling with us, and we hope to welcome you back on another walking adventure very soon!
Assisi, the Francescan Way, Rome
The planned walks were excellent; the organisation excellent; the hotels very good, one very excellent; the Inntravel staff were helpful.
14 de setembro de 2025
Resposta da Inntravel
Thanks so much for taking the time to share your experience - we’re really pleased to hear you enjoyed your holiday! It’s great to know the walks, organisation, and hotels all met (and even exceeded) your expectations, and that our team was able to help make things run smoothly for you.
We really appreciate your kind words and hope we can help you plan another Inntravel journey before too long.
The Hill-Top Towns of Tuscany walking tour
My wife and I went on InnTravel's The Hill-Top Towns of Tuscany walking tour between 30 September and 12 October 2025, to celebrate my wife's 60th birthday. We had previously visited Tuscany and had loved it as a location, so our expectations were high, the holiday exceeded those expectations by some margin. The view from our hotel in San Gimignano (for example) was exceptional and provided the perfect backdrop for my wife's birthday celebrations. The selected locations, hotels and walks were all very well chosen and provided a real sense of the beauty of Tuscany. In addition to the standard tour, we added city visits to Pisa and Florence which very neatly bookended the walking elements of the holiday.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you so much for sharing such a wonderful review, and what a special occasion to celebrate in Tuscany! We’re absolutely delighted to hear that your Hill-Top Towns of Tuscany walking holiday exceeded expectations and that the views, hotels, and routes captured the beauty of the region for you both.
We truly appreciate you choosing Inntravel for such a meaningful trip and hope to help you plan another memorable journey in the future!
The Portuguese Camino walking holiday…
The Portuguese Camino walking holiday was memorable. We stayed in 7 lovely hotels on the route which provided bed and breakfast, picnic lunches on walk days and occasionally dinner. The self guided notes are very comprehensive and the baggage transfer arrangements through Tui Trans were efficient. We added on a night in Braga after flying into Porto and after the walk 3 nights in Porto, making a 14 night holiday. This was our third Inntravel holiday.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for taking the time to leave such a lovely review of your Portuguese Camino walking holiday!
We’re delighted to hear that you found the route memorable, the hotels comfortable, and the walking notes and logistics so reliable throughout your journey.
We’re especially grateful that this was your third Inntravel holiday - thank you for your continued trust and loyalty. We look forward to helping you plan your next adventure!
Excellent self guided walking holidays
We have used Inntravel for our self-guided walking holidays many times, most recently in Umbria and Hidden Tuscany. The walking notes are excellent and now come with optional GPX files too. The accomodation is in characterful family run places. Importanty, Inntravel are very responsive when there is a problem, such as a recent train strike in Italy where they got us booked on buses as an alternative.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
What a pleasure to read your kind review - thank you for being such a loyal Inntravel customer. We’re thrilled that you’ve enjoyed your holidays in both Umbria and Hidden Tuscany, and that our detailed walking notes, GPX files, and characterful hotels added to your experience.
Your mention of our team’s responsiveness during the recent train strike is particularly appreciated. We always strive to provide smooth support when plans change unexpectedly, so it’s rewarding to know this made a difference to your trip.
Thank you again for your continued confidence in Inntravel. We can’t wait to welcome you back for another self-guided adventure soon!
We’ve used Inntravel twice and plan to…
We’ve used Inntravel twice and plan to use them again the future for their “Journeys” tours—self-guided tours where Inntravel arranges train travel and hotel reservations along with plenty of suggestions for restaurants and walks.
Inntravel Journey tours are well thought out and well priced, but you’re blissfully on your own for the actual trip. They’ve taken out a lot of the guess work of trip planning.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you so much for sharing your experience and for travelling with us more than once!
We’re delighted that you’ve enjoyed our holiday and found it to be well designed, thoughtfully priced, and enjoyable to explore independently.
Our aim has always been to remove the stress of trip planning while still leaving plenty of freedom for personal discovery - so it’s wonderful to hear that you appreciated that balance.
We’re thrilled you plan to travel with us again, and we look forward to helping you choose your next Journey soon!
Well curated cycling trip
Well curated cycling trip. Good comfortable hotels . We had a challenging issue with our second hotel which we managed to resolve but the company needs to tackle this with them.
We contacted Inntravel on our return and were very appreciative if the personal response to our complaint. We hope they have indeed dealt with it.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you very much for sharing your feedback!
We’re delighted to hear that you enjoyed your cycling trip and found the itinerary and hotels comfortable overall.
We can assure you that we’ve followed up with the hotel directly to ensure similar issues are prevented in the future. Your comments help us maintain the high standards we aim to deliver on all our holidays.
We’re so pleased you appreciated our personal response, and we hope to welcome you on another trip soon!
Very well organised
Very well organised. From the pick at the railway station up to the drop off at the end, everything went seamlessly.
The directions for the walks are clear and easy to follow and the hotels are very good. Excellent dinners and packed lunches too.
27 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
We’re delighted to hear that everything went smoothly and that you enjoyed every aspect of your holiday!
We look forward to welcoming you on another memorable getaway soon!
An easy week's mountain walking in the Dolomites
This September we spent a very enjoyable week on a self guided walking holiday at Ortisei,Val Gardena in the Dolomites organised by Inntravel.
The hotel was excellent and the recommended walks very enjoyable-but the walks from Resciesa and Alpe di Siusi were oustanding.Such beautiful scenery made so accessable by the cable car/funicula system.
Inntravel's description of the holiday was spot on and their general organisation ( with one small exception) first class.
An excellent holiday that fully lived up to our expectations .
10 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you so much for taking the time to share your experience in Ortise!
We’re delighted to hear that you enjoyed the breathtaking Dolomite scenery and that our holiday description and organisation met your expectations. It’s always rewarding to know our itineraries help make such landscapes so accessible and enjoyable!
Our 5 star Greek adventure
We’ve had a wonderful two-week holiday exploring the Peloponnesus with Inntravel. Superbly planned by Inntravel, as always. The Greek people were really kind, the food was so delicious, and the sites were very interesting (and very varied). We explored lots of other places too on our driving days. Definitely 5 stars.
14 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for your lovely feedback on your recent Peloponnesus journey!
We’re thrilled to know you found the trip superbly planned and that Greece’s people, food, and sites left such a strong impression. It’s wonderful to hear you took full advantage of your driving days to explore even further - that’s exactly the spirit of discovery we love to inspire.
We truly appreciate your continued trust in us and look forward to helping you plan your next adventure!
Lovely walks along a beautiful coast
We really enjoyed our walk along the Catalan coast. Our accommodation was excellent with the exception of the hotel Ancora in La Fosca, which was more rustique, although very comfortable.
The walks were good although they were challenging at times with the many steps down towards the sea and then the climb back up again.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for sharing your thoughts on your walking holiday along the Catalan Coast!
It’s great to hear that you enjoyed the overall route and found the accommodation excellent, even if one stay felt a little more rustic. Your note about the terrain is helpful - those steps and climbs certainly make for memorable views, but we know they can be challenging at times. We’ll review the route descriptions to ensure they clearly reflect the effort required so guests can plan comfortably.
We’re delighted you had an enjoyable experience overall and appreciate your helpful feedback!
Good walks, good hotels, great service
We liked the walks proposed not because that was all we did, but because we were able to use these walks to cover all the bases, whilst adding our own additions, where time, opportunity and legs permitted. We were also pleased with the choices of hotels. They fully earned their five stars however when we were threatened with being stranded by a national strike which presented a real obstacle to getting home. Inntravel arranged a taxi to the airport and, due to the circumstances, did so at their cost. We think that counts as "walking the extra mile".
19 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for your thoughtful review!
We’re so pleased to hear that you enjoyed the walks and hotel choices - and especially that our team could assist during the national strike to help you get home smoothly. Your comment about us “walking the extra mile” truly means a lot. At Inntravel, we take pride in supporting our travellers through the unexpected, and it’s gratifying to know this made a difference to your holiday.
We hope to welcome you on another journey soon!
Not suitable for a walking holiday
I booked a walking holiday north of Porto with Inntravel, and the experience was disappointing. I think the entire trip needs revisiting and upgrading. (Northern Portugal's Minho Manor Houses). Perhaps I expected too much, thinking we would stay in proper hotels with service, comfortable accommodation, and good food, accompanied by enjoyable and satisfying walks. However, this wasn't the case. We also did not receive the walking notes so it would have been impossible to follow the walks had we not been with another couple.
The best part of the holiday was the various taxi services, which were very efficient and worked well. Also, the people were very pleasant and accommodating, and we met some interesting individuals.
We were in 3 different accommodations. The first was very clean, and we had good home-cooked food. However, the walk was closed and we were informed no one from the company had been for ages to update the walk, even though they had been informed that the walk was closed. In effect we walked around a drab suburban environment that was full of aggressive dogs that constantly barked at us.
The second accommodation was excellent and what we had imagined.
The third accommodation was pleasant but in the centre of Ponte de Limo . We had been booked in during their major festival. This is an annual festival, since 1820, and is full of thousands of people. Just chaos and noise. Inntravel were very good, they moved us but they should have known this is the biggest festival in Portugal and we should never have been booked in during that week.
Third accommodation was terrible. The food was just awful and NO lunch and nowhere to buy any food so basically, you are on a walking holiday with NO food all day and the food given to us in the evening was rehashed and terrible.
As stated at the beginning, there are no bars, no drinks service, nothing to eat. Not much of a holiday
8 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for taking the time to share such detailed feedback about your holiday north of Porto!
We are very sorry to hear that your experience didn’t meet your expectations and that several elements detracted from what should have been an enjoyable walking trip.
We fully recognise your concerns about the Day 1 route closure and the local festival in Ponte de Lima. Unfortunately, although an update with rerouting information was prepared and scheduled to be sent to guests, it appears it wasn’t communicated to your booking - a clear oversight on our part, for which we sincerely apologise. This has since been reviewed with our Operations team to ensure future updates are properly dispatched.
Regarding the festival, we’re currently reviewing how we display and flag annual events during booking so guests are informed in advance and can decide whether to travel during that period. Your comments on the accommodations and meal quality have also been shared with our product team for follow-up with local partners.
We are very sorry your trip didn’t reflect the high standards we aim to deliver. Your feedback has been invaluable in highlighting where we need to improve, and we appreciate your taking the time to help us do so.
Our walking holiday in the Appenines was a memorable adventure nines in…
Our walking holiday in the Appenines in Italy was spectacular. The friendly family run hotels were exceptional. The food was delicious. The scenery was glorious. The overall experience made for a memorable holiday.
19 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
What a lovely review - thank you!
We’re so happy to hear your walking holiday in the Apennines was such a success. The beautiful scenery, warm hospitality, and delicious food do truly make that region special. It’s great to know that everything came together to create such a memorable experience for you!
Serra da Arrábida area provides scenic walks through historic areas
Our trip to Serra da Arrábida area south of LIsbon was impeccably organised and the standard of service and accommodation outstanding. This is a trip that is mainly along country lanes with a smaller amount of paths so it is not in the wild. The maps and notes were very useful and our few suggested amendments were well received. Overall easy to moderate.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you for your feedback on your holiday in the Serra da Arrábida area!
We’re delighted that you found the organisation, accommodation, and service of such a high standard. However, we also appreciate your constructive notes about the walking routes.
It’s great to know you found the trip enjoyable overall and we hope to welcome you back soon!
Hill-Top Towns of Tuscany with San Gimignano
We have holidayed with Inntravel a number of times over the past thirty years, most recently walking in Tuscany. We thoroughly enjoyed the wonderful countryside in its late summer splendour and the remarkable beauty of Siena, where we spent the last two nights. As usual, Inntravel provided copious walking notes and recommendations for sight-seeing and food. The choice of accommodation was of the usual Inntravel high-standard – all in all, an easy walking holiday to be recommended!
30 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
We’re truly grateful for your loyalty over the past thirty years and for sharing such kind words about your recent walking holiday in Tuscany!
It’s great to hear you enjoyed the late summer landscapes, Siena’s beauty, and the quality of the accommodation. We’re also so pleased that our detailed notes and recommendations helped make your trip so enjoyable.
Thank you for recommending us!
A terrific walking holiday near Porto…
A terrific walking holiday near Porto in Portugal. The walks were lovely, a good level for us, we stayed in some truly lovely Quintas and a very good hotel in Porto.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you so much for sharing your experience!
We’re delighted to hear you enjoyed your walking holiday near Porto and that the routes and accommodation suited you so well.
We hope to welcome you back soon for another memorable walking adventure!
East Lycian Way, great route, disappointing Inn Travel experience …
We walked the East Lycian Way in late September. The agents in Turkey, Middle Earth, were excellent, with great communication, transfers that were on time, in comfy vehicles, and hotels that were small, personal and in fantastic locations. Food was excellent. The walks were harder than advertised with unrealistic times- it was still hot, however we are seasoned hikers and would have struggled to complete walks in the times quoted. GPS maps definitely needed as the written instructions were confusing.
Inn Travel, however, were not up to scratch. Our itinerary was incorrect and I was unable to get a timely response- no replies to emails, waiting for half an hour on the phone, missed callbacks -over two days. When I finally got through I spoke to an agent who said she knew little about the trip we were undertaking. On arrival in Turkey, I checked with the middle earth rep who said the timed transfer back to the airport was incorrect-he amended it. I was told on one phone call to Inn travel that a new phone system was being installed and that it was August so the team were very busy.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Inntravel
Thank you very much for taking the time to share your detailed feedback about your recent East Lycian Way holiday. We’re delighted to hear that you enjoyed the stunning route, the wonderful hospitality, and the excellent service provided by our local partners, Middle Earth.
We’re truly sorry, however, to learn that your experience with our own service did not meet your expectations on this occasion. We understand how frustrating it must have been to experience delays in communication and inaccuracies in your itinerary and transfer times, especially so close to your departure. Please accept our sincere apologies for the inconvenience this caused.
Your comments about walking times, route notes, and GPS guidance are also greatly appreciated - we’ll be reviewing these with our partners to ensure future guests have the most accurate and up-to-date information possible.
We are glad that your trip ultimately went smoothly once in Turkey, but we take your feedback seriously and are already working to improve our response times and the accuracy of our travel documentation.
Thank you again for your valuable comments, and we hope you’ll consider travelling with us again so we can provide the seamless experience you expect and deserve!
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