Inntravel Avaliações 

319
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have enjoyed several holidays through InnTravel both in UK and Europe in both winter and summer. They choose locations that are usually quieter and less touristy and the accommodation is always of a... Ver mais

Avaliado com 5 de um total de 5 estrelas

This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Did the South Tyrol trip in the Dolomites with InnTravel and had a great experience! Hotels were wonderful, and the food was amazing! We used the GPX files that they gave us and those imported perfect... Ver mais

Avaliado com 5 de um total de 5 estrelas

What amazing customer service we have just had from Inntravel. The booking process for our cycling trip to Austria was smooth, personal and all queries and adjustments were handled with great patie... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo

Escrito pela empresa

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

319 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(319)

171 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Coastal walk from Collioure to Cadaques

The itinerary was meticulously planned and described by Inntravel. Wonderful views and a variety of terrain. And options for the footsore. The hotels were excellent, mainly family run, and comfortable. The food was top quality. The transfers were reliable. This was a really great holiday, memorable for all the right reasons.

13 de setembro de 2025
Avaliação não solicitada
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Resposta da Inntravel

Thank you for your wonderful feedback!

We're delighted you had such a memorable holiday and enjoyed the views, hotels, and seamless planning.

We hope to welcome you on another adventure soon!

Avaliado com 4 de um total de 5 estrelas

Camino de Santiago

There is much camaraderie between the many walkers in the hotels and along the route. The practical arrangements are good. The majority of the walk is along concrete paths and tarmac roads and there are usually other walkers in sight. As a hiker more used to footpaths and views over open countryside, I was not expecting this.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for your feedback.

We're glad you appreciated the camaraderie and smooth practical arrangements. We understand your preference for more natural trails and open countryside, and we’ve shared your comments with our team for awareness as we continue to review our walking routes.

We hope to welcome you on another Inntravel adventure soon!

Avaliado com 1 de um total de 5 estrelas

Quality is poor and unreliable

I have been on maybe five different trips with Inntravel. They have slowly gotten worse over the last 10 years. More and more sloppy. This year we went to Lake Iseo, in Italy. They booked a hotel that had no shower- only a tub without a curtain. For the kind of money they charged that was absurd. I called their hotline, but they did absolutely nothing. They blamed the hotel. But i checked with the hotel, and they informed inntravel, but Inntravel found it convenient not to let me know. For me, a shower is basic. If they tell you ahead of time, that is different, but they did not. Then they tried to blame the hotel. Pathetic. Save your money, go with another vendor.

7 de setembro de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience with us did not meet expectations, especially given your history of travelling with Inntravel over the years.

We fully understand how important clear communication and comfort are, and we regret that you were not informed about the bathroom setup in advance.

We take concerns like yours seriously and would appreciate the opportunity to investigate this further.

Please email us at customerfeedback@inntravel.co.uk
with your booking reference number so we can look into the details and respond more fully.

Thank you again for your feedback, we do value it, and hope we can find a way to restore your confidence in us.

Avaliado com 1 de um total de 5 estrelas

Totally ghosted

We took a tour in Spain several years ago that was nice. This time we paid the booking fee for a trip to Portugal. They said they couldn't confirm our accommodations and would get back to us in a couple of days. It's been nearly 3 weeks and we haven't heard anything. They won't respond to my requests for an update. Totally ghosted.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

We’re very sorry to hear about your experience and the frustration caused.

Our operations team is already looking into your case and will be in touch with an update very soon. If you have any questions in the meantime, please feel free to reach out to us at customerfeedback@inntravel.co.uk

Avaliado com 4 de um total de 5 estrelas

The Scottish Borders

The holiday was well organised, and the travel pack comprehensive. The Tweed and Scottish Borders vacation was relaxing and interesting, with excellent hosts, comfortable surroundings and delicious meals at both hotels.
The walks we completed were leisurely, peaceful with interesting diversions to historical sites and beautiful gardens.
Whilst in Peebles pop down the road from The Tontine Hotel to Francos' pizzeria by the bridge, which was authentically Italian, fun, with an engaging host who loves cycling and has vintage race cycle memorabilia hung all around his restaurant. Book to avoid disappointment.

It is worth the climb up the hill over the crest to see the Horsburgh Castle ruins at the very top. Magnificent views around the countryside from the Castle summit. We met an American tourist couple on the track below the hill who couldn't locate or see the Castle, so we climbed the hill and assured the couple that the Castle was hidden out of sight over the false crest. They climbed to join us and revealed that one of them was called Horsburgh and a descendant of the Horsburgh Clan, having made this journey to Scotland and this hill to visit the home of her ancestors.

Both stays at our hotel accommodations were delightful. The staff were very welcoming, attentive and considerate.

4 de setembro de 2025
Avaliação não solicitada
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Resposta da Inntravel

Thank you so much for your wonderful review!

We're thrilled to hear you enjoyed your relaxing and enriching holiday in the Tweed and Scottish Borders, and that the itinerary, accommodations, and local experiences all left a lasting impression.

We hope to welcome you on another adventure soon to create more memorable experiences!

Avaliado com 5 de um total de 5 estrelas

Another great trip.

This was our 6th Inntravel Trip. All have been great, with helpful staff, great walking notes and helpful information. Highly recommended!

23 de agosto de 2025
Avaliação não solicitada
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Resposta da Inntravel

Thank you for your lovely review and continued trust in Inntravel!

We're so pleased you've enjoyed all six trips and found our team and notes helpful. We truly appreciate the recommendation!

We look forward to helping you plan your next trip!

Avaliado com 4 de um total de 5 estrelas

Beautiful region


We stayed in some lovely hotels, enjoyed delicious meals and explored the region with well planned walks. Some were tougher than expected as it was very hot - mid thirties - but a great introduction to this wine producing area.

4 de agosto de 2025
Avaliação não solicitada
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Resposta da Inntravel

Thank you for your lovely feedback!

We're glad you enjoyed the hotels, meals, and well-planned walks, even with the challenging heat. It's great to hear the trip gave you a great introduction to this beautiful wine region!

We hope to welcome you on another adventure in the near future!

Avaliado com 5 de um total de 5 estrelas

We’ve actually lost count of the number…

We’ve actually lost count of the number of Inntravel holidays we have done but think it’s 20 something.
This year it was The Wachau Valley Austria a new route this year.
Each holiday is different in their own way but always great walking notes and great accommodation.

21 de agosto de 2025
Avaliação não solicitada
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Resposta da Inntravel

Thank you for your wonderful review and incredible loyalty over the years!

We're so glad you enjoyed the new Wachau Valley route and that our walking notes and accommodation continue to impress.

We look forward to many more adventures with you!

Avaliado com 5 de um total de 5 estrelas

Excellent company

Efficient, helpful staff at booking; great hotel; clear instructions to follow for walks, all made for a great holiday experience from start to finish. I would have no reservations recommending Inntravel.

30 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for your lovely feedback!

We're so pleased to hear that you enjoyed the entire experience, from the efficient booking process to the quality of the hotel and the clear walking instructions. It's wonderful to know everything came together and you had a great trip.

We look forward to welcoming you on your next adventure!

Avaliado com 5 de um total de 5 estrelas

Amazing week in the high Bernese Oberland

This is our second holiday with Inntravel. We booked the High Bernese Oberland holiday. This holiday was showing as unavailable on the website but I emailed to enquire anyway, and Inntravel explained that the offer had been withdrawn due to lack of accommodation availability and offered to keep me updated should this change. I was very pleased when they got in touch a few weeks later after they had secured hotel availability and we booked it. The holiday itself was amazing - well-curated hikes, comfortable hotels, excellent instructions showing good up to date local knowledge eg about trail closures. The scenery was truly spectacular. It was an inn-to-inn hiking holiday and the luggage transfers worked smoothly even in remote mountain villages. I would recommend this company and would book a holiday with them again.

11 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you so much for taking the time to share your experience. We’re delighted to hear that you enjoyed your second holiday with us and that the High Bernese Oberland lived up to expectations. Our team will be so pleased to know that their efforts to secure availability and keep you updated made a difference, and that the carefully planned routes, accommodation, and luggage transfers all contributed to a smooth and memorable trip.

We truly appreciate your recommendation and very much look forward to helping you plan another adventure in the future!

Avaliado com 1 de um total de 5 estrelas

We booked a holiday in Italy and paid…

We booked a holiday in Italy and paid the full amount, only to hear nothing for 16 days. Eventually I managed to get through on the phone only to be told the hotel had no availability. Astonishing that Inntravel didn't think they needed to tell me this and instead I had to phone them multiple times to find out. I see several other similar issues in these recent reviews which Inntravel have promised to "investigate" but it seems no improvements have been made. I would not plan to use them again.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for sharing your experience, and we are very sorry to hear about the difficulties you faced when booking your holiday with us. We fully understand how frustrating it must have been to pay in full and then be left waiting so long for confirmation, only to learn about the lack of availability when you called us directly. That is not the level of communication or service we want to provide.

Although we regret that we’ve lost your confidence, we’d welcome the chance to speak with you directly to resolve this and restore your trust. Please contact us at customerfeedback@inntravel.co.uk, and a member of our senior team will be glad to assist you personally.

Avaliado com 1 de um total de 5 estrelas

Not a great experience

Ten days after booking a rail holiday from you, we are still waiting for an itinerary for our trip, the first one contained glaring mistakes, despite having paid fully. Minimal communication from you, generic emails don’t count. Going by our experience I’d find it hard to recommend this company.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for taking the time to share your feedback. We’re very sorry we couldn’t secure a holiday for you on this occasion. The trip you selected is extremely popular, and unfortunately, limited availability meant we weren’t able to confirm the arrangements as smoothly as we would have liked.

We understand how frustrating this must have been, especially after you had already made payment, and we apologize for any inconvenience caused by the delay and our communication. We will be reviewing this internally to improve how we update customers in similar situations.

We do hope you’ll consider us again in the future, and we’d be delighted to help you find an alternative holiday with full availability so you can enjoy the experience you were looking forward to.

Avaliado com 1 de um total de 5 estrelas

I’m undergoing exactly the same…

I’m undergoing exactly the same experience as Lucy Yeeles did. We booked a holiday in Derbyshire and paid the deposit. Final details still not confirmed and we’re due to start our holiday on the 10th September. Even sent a letter to the Inn Travel Chief Executive on Friday and whilst he hasn’t had much time to respond a phone call of reassurance would be a step in the right direction.

6 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

We’re very sorry to hear about your experience and the frustration caused.

Our operations team is already looking into your case and will be in touch with an update very soon. If you have any questions in the meantime, please feel free to reach out to us at customerfeedback@inntravel.co.uk.

Avaliado com 5 de um total de 5 estrelas

Fabulous from booking to the end of the holiday

We booked the Lakes and Castles cycling holiday with Inn Travel. I can’t speak highly enough of the whole experience. Every member of staff we dealt with were helpful, professional and friendly. The holiday was amazing, helped by fabulous weather. The rides were well planned, with easy to follow routes. The scenery was spectacular and the hotels perfect. It was reassuring that when we arrived at each hotel our luggage was waiting for us in reception.
I would highly recommend Inn Travel if planning a cycling holiday.

12 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you so much for your wonderful review!

We're thrilled to hear you enjoyed the Lakes and Castles cycling holiday and that our team made your experience seamless and enjoyable.

We look forward to welcoming you on your next adventure!

Avaliado com 1 de um total de 5 estrelas

Dreadful customer communication

Poor communication and a complete lack of ability to confirm a hotel booking for over 14 days, despite having taken a deposit. Then when having asked to be updated by a specific date on progress or to refund my deposit they failed to call me and I had to chase them only to be put on hold and told some one would phone me back.
Everyone on the phones is very polite but completely in effective, blaming a new computer system is not a valid excuse.
I would not recommend this company

18 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

We’re very sorry to hear about your experience and the frustration caused by the delay in confirming your booking and the lack of proactive communication. You are right - it shouldn’t be down to you to chase us, and we understand how disappointing that must have been.

While we indeed are in the process of moving to a new system, that is no excuse for the service you received. We’re reviewing our processes to ensure customers are kept fully updated and never left waiting without answers.

We do appreciate your feedback - it helps us improve, and we’re sorry we’ve let you down on this occasion.

It is deeply disappointing to hear that you have lost trust in us, but we completely understand your frustration. While we appreciate that your decision is made, should you ever reconsider in the future, we would love the opportunity to provide you with the high level of service you deserve and that so many of our customers enjoy!

Avaliado com 5 de um total de 5 estrelas

Inntravel holiday, Austrian Tyrol

We had used Inntravel twice before and been very pleased with our holidays. On this occasion we took a week-long walking holiday in August 2025 based in Pertisau-am-Achensee (Hotel Wiesenhof) in the Austrian Tyrol.

The family hotel - location, staff/service, facilities, food, in fact everything - was excellent. As ever, the hikes were well thought-through and well-documented with spectacular views. Superb weather helped! Inntravel holiday documentation included lots of local ideas in case one did not wish to walk. Travel logistics UK to/from Austria and Pertisau were seamless. We would certainly return!

6 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you so much for sharing your experience with us!

We’re delighted to hear that your third holiday with Inntravel lived up to expectations and that you enjoyed such a memorable week in Pertisau-am-Achensee.

Your kind words mean a lot to us, and we’ll be sure to share them with our team and partners in Austria. We very much look forward to helping you plan your next adventure when the time comes!

Avaliado com 5 de um total de 5 estrelas

Excellent Dordogne walking holiday…

We went on the Dordogne walking holiday to Rocamadour. Each aspect was excellent. The arrangements, walking notes, and accommodation were all exemplary. Add in 2 nights in a hotel with Michelin-starred food and the holiday was complete.
We have used Inntracel repeatedly in the past and will continue to do so. Highly recommended.

18 de julho de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for your lovely feedback and continued trust in Inntravel.

We're delighted you enjoyed your Dordogne holiday, especially the Michelin-starred dining and that all aspects of the trip met your expectations.

We truly appreciate your recommendation and look forward to planning your next journey!

Avaliado com 5 de um total de 5 estrelas

Self Guided Cycle Holiday Slovenia

We have just returned from a self guided cycle holiday in Slovenia with Inntravel. This is the second cycle trip we have made with Inntravel and this was just as excellent as the first one. The routes were excellent, the information provided was really comprehensive, the hotels and restaurant recommendations were also really great. Thank you for a lovely break

4 de agosto de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for your review!

We're delighted you enjoyed your second cycling holiday with us and had another excellent experience.

We hope to welcome you on another adventure soon!

Avaliado com 5 de um total de 5 estrelas

Having experienced amazing holidays…

Having experienced amazing holidays using Inntravel in the past, this recent trip was no different.
From the initial enquiry, the booking,including extras, to the informative notes on the locations and walks. Added to that the newly introduced 'Inntravel App', the company had thought of every aspect of a perfectly planned holiday.
The hard work done for you.
Great flight by new airline, great hotel in a lovely setting and views to wonder at. What more could you ask for!

23 de julho de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you for your kind words!

We are pleased to learn you had a wonderful experience, form your initial enquiry all the way through to the end of your holiday!

We hope to welcome you on another adventure soon!

Avaliado com 5 de um total de 5 estrelas

Consistently great holidays!

We've used Inntravel for a number of years now and have always had great experiences in spring/summer and winter. We choose to leave the travel bookings with Inntravel and even when a rail strike in Germany affected our homeward journey on a recent trip Inntravel efficiently organised every step of the alternative option to get us back home (bus, taxi and air). Great accommodation has always been been a feature of Inntravel holidays, along with helpful staff at the end of the phone, detailed walking notes (including for exploring cities) and useful local information. Our most recent holidays this summer in Gargnano (the Quiet Side of Lake Garda) and Ortisei (A Stroll in the Italian Dolomites) were fabulous. The family run hotels we stayed in (Hotel Gardenia al Lago and the Rainell Dolomites Retreat) were wonderful. We're looking forward to planning more trips with Inntravel.

16 de julho de 2025
Avaliação não solicitada
logotipo da Inntravel

Resposta da Inntravel

Thank you so much for taking the time to share your thoughtful feedback. We’re absolutely delighted to hear that you’ve continued to enjoy your holidays with us across the seasons!

It’s wonderful to know that the accommodation, walking notes, and local insights continue to meet your expectations, and we’re especially pleased that our team was able to assist efficiently during the rail strike in Germany.

Hotel Gardenia al Lago and the Rainell Dolomites Retreat are both special places, and it’s great to hear they made such a strong impression. We’ll be sure to pass along your kind words to our partners there.

We truly value your continued trust in us, and we’re already looking forward to helping you plan your next adventure!

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