Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.... Ver mais
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Veja o que dizem as avaliações
Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct... Ver mais
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resume... Ver mais
I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious considera... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.
Informações de contato
Rua Vasco Gonçalves, lote 9, 2835-678, Santo Antonio da Charneca, Portugal
- (+351) 212459317
- info@interlenses.com
- interlenses.com
3,8
Muito Bom
85 avaliações
Respondeu a 53% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Interlenses
Dear client,
Thank you so much for your kind words and support. We truly appreciate it.
We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Sonia
Ordered once for the US
Ordered one time for delivery in the US, all good.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Interlenses
Dear client
Thank you so much for your kind words and support. We truly appreciate it.
We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Sonia
You never sent me my product
You never sent me my product. It’s been months. I already requested a refund through my credit card company. You guys are terrible.
Thx for your reply but I don’t live in Dallas Texas 🤣 my order was never asked to be sent there. You all are literally a scam. First you tried to send it to the east coast now Texas. You should close. You all have no business taking peoples money.
I have recorded and documented all of our communications. After multiple inquiries you all replied that you did not know when my contacts would be send due to tariffs and regulations. Then the day after I filed a claim with my credit card company you miraculously said you already sent them. In less than 24 hours you went from you didn’t know when they would be sent to oh they were sent already. To the wrong address at that.
UPS had no record of you sending me anything nor will they disclose your shipping information because that is a breech of privacy. You can’t even send me a legit tracking number. No one can wait 3+ months for contacts. What a joke!
3rd response: per your own tracking number my package never left Portugal 😄 and now is being sent back to you. If you expect US customers to travel to Portugal to pick up contacts you are ridiculous.
19 de setembro de 2025
Resposta de Interlenses
Dear client,
please disregard our previous reply, it was the incorrect tracking number.
Your order was shipped with UPS - Tracking number 1ZVF30900434663350 shipped September 22. UPS asked us for further information, and we replied. However, UPS never sent the package out of Portugal
You can see the package movement here:
https://www.ups.com/track?loc=en_US&requester=ST/
We have not yet received the package back.
This is an unfortunate situation, but we are not responsible for that USP never sent the package to the US.
You have asked for a chargeback, and we have informed our payment processor that they can refund your payment.
Best regards
Interlenses Customer Support Team
I never received my purchase
I never received my purchase. No response when emailed customer service.
In response to Interlenses. UPS did not request any information from me!
22 de setembro de 2025
Resposta de Interlenses
Dear client,
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Can no longer get orders shipped to the…
Can no longer get orders shipped to the US. Paid extra to have ups deliver and order was deemed undeliverable so it was reportedly destroyed. I asked Interlenses for some kind of refund and was ignored. I understand I was taking a risk so I only lost about $120.00
23 de setembro de 2025
Resposta de Interlenses
Dear client,
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Resposta de Interlenses
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Resposta de Interlenses
Dear client,
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Never received my order
I paid for the product and it was about a 3 month drag. Then they emailed me about the additional U.S. fees and that was the reason for the delay so I understood and took the chance and paid it for the product to go through. It went all over and UPS tracking kept giving updates that the product was going to be destroyed and returned to sender. Then it also had additional fees requested? Another $80? Either way, the product never came. They scammed me for some money and never again, lesson learned.
22 de setembro de 2025
Resposta de Interlenses
Since the tariffs were introduced in the US August 29,
- most countries (incl. the Portuguese Public mail - CTT) has temporary stopped shipments to the US. CTT has so far not given any details about when they will resume shipments.
So your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.
We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.
We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.
Best regards
Interlenses Customer Support Team
Returning customer with Interlenses and…
Returning customer with Interlenses and have been for years now.
22 de setembro de 2025
Resposta de Interlenses
Dear client
Thank you so much for your kind words and support. We truly appreciate it.
We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Sonia
Great service…
I have always received great service from Interlenses (until the stupid tariffs) which aren't their fault. Price and convenience truly matter and they have both.
4 de agosto de 2025
Amazing
Great service, fast delivery + to lots of counties
Received the lenses - well packed
No problems encountered, all good 👌🏻👌🏻
7 de agosto de 2025
No issues with Interlenses
No issues with Interlenses. I've ordered from them a couple of time. Shipping is a couple of week, but it's worth it and you don't need to upload the scrip from the eye doctor.
7 de agosto de 2025
Highly recommend
Site is easy to navigate, make an account so you can reorder quickly. Prices are reasonable & my orders have always been received in a timely manner. I've been a customer for about 5 years & will continue to be.
4 de agosto de 2025
Resposta de Interlenses
Thank you very much for your trust in our company.
Thank you for your kind words.
We hope to continue to serve our clients in the best way.
The costumer support team.
A pleased new customer
I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious consideration. I found Interlenses.com in a search for competitive prices.
My purchased product arrived more quickly than had been promised. However the box looked different from what I had been purchasing in the U.S. even though the manufacturer and lens material was identical so I emailed Interlenses with questions. I received satisfactory answers by email within 24 hours! All in all a great experience, and my budget is very happy!
7 de julho de 2025
Resposta de Interlenses
Hello Paul,
Thank you very much for your time and kind words.
We hope to continue serving our customers in the best possible way.
All the best.
The customer support team.
Great Company and Affordable Prices!
I live in the United States, I have ordered contacts from Interlenses many times and have always been highly satisfied! The contacts are name brand, and prices are much better than in the US, even with international shipping. I have vision insurance, and Interlenses is still cheaper than using my insurance benefits with a US based company. I also like that I don’t need to send over a prescription. I’ve recommended this company to all of my friends and family. The only downside is that it takes about 4-6 weeks to get the shipment, so just be aware that you will need to reorder early to take shipping time into consideration.
10 de julho de 2025
Resposta de Interlenses
Dear Holly, Thank you so much for your kind words, for taking some time to write this review.
Thank you for your trust and support.
We hope to continue to provide a good service, and to match the expectations.
God bless.
Fast easy and accurate
Fast easy and accurate. Just place your order and it will be right and on time every time.
4 de julho de 2025
Resposta de Interlenses
Thank you so much for your kind words.
All the best for you.
Interlenses is a great company for…time saving
Interlenses is a great company for saving time. Their prices are competitive and the right price for me. It usually takes about 2-3 weeks for delivery when coming to the US from Portugal. I monitor my contacts carefully and order ahead of time so I don't run out of lenses. I'm grateful to them for ease of use of their service and giving me more time in the day.
4 de julho de 2025
Resposta de Interlenses
Hello Julie.
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
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