Warnung! They don't know how to do business. Product arrived in damaged condition. Their approach to fix this situation is that "they will ask their supplier" instead of honoring their obligation... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Fast delivery, all safely received and well communicated with me about the delivery. Product, Fjalraven Cross Body Bag in Blue, is exactly as advertised and at an amazing price. Thanks
Så dåligt!!! Inte ens 1 stjärna. Har inte fått min vara efter snart 4 veckor!!! Kundservice verkar inte intresserade alls att spåra det eller hjälpa mig. Förmodligen pga att jag blev arg. Har jobbat i... Ver mais
A empresa respondeu
As soon as the item arrived I requested a return as I had bought a replacement Customer Service did not return a response multiple times Do not buy unless you never return an item
A empresa respondeu
2,5
Ruim
67 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worst Online Seller ever
I purchased a shoe based on the Size chart on the application which was wrong. Hence I received a wrong sized shoe. Now when I raised the issue, the first response from the Customer Care was describing everything is right in another previous order which was completely bullocks. Then when I again explained with screenshots and links etc, they agreed that they have a mistake and then they agreed to replace me the correct size but on order which will take some time. I waiting and suddenly they came back the exact date the return have received them and asked me to close the dispute ticket on Paypal so that they can send the replacement. And now after doing that,I am waiting a week for any response from them. Even after following up on mail not a single response nor any shipping of the replacement have happened so far. I believe it was my biggest mistake to trust such a seller for something I needed in near future. I would suggest to stay away from this kind of sellers who have 0 respect for customer.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately the size chart on our website was not correct and therefore the wrong size of shoes has been sent. We deeply apologize for this inconvenience.
We have proceeded to collect the wrong shoes and in the meanwhile you have opened a Paypal case. Since you requested the correct pair of shoes to be sent to you instead of receiving a refund, we kindly asked you to close the dispute in order to avoid that Paypal proceeded with a refund after the new parcel was dispatched.
Once we received the original order back, we proceeded to send you the correct pair of shoes.
Kind Regards
Inwild Team
Great company to order from
Great company to order from. I ordered from Houston, TX over the Christmas holidays and they shipped very quickly and my order arrived in just a few days. Keep up the good customer service!!
24 de dezembro de 2024
Avaliação não solicitada
Company did not delivered what I payed and left me with empty hands
Company did not delivered what I payed for. Trusted PDP more than the customer so I had payed and did not get any product. After year of back and forth this cry to anyone: Don't buy anything here to save your money and a lot of frustration.
1 de abril de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
For your case we have filed an issue with the courier in order to understand where the shipment is. Since the parcel results to be delivered, we cannot issue a refund for your order.
Unfortunately so far the courier has not confirmed us that your delivery didn't happen. In case our courier branch states that the shipment has been delivered to the wrong place or that the parcel is lost, we will be able to proceed with the issuance of the refund.
We are regularly contacting the courier in order to find a solution at the earliest.
We apologize for this inconvenience and thank you for your understanding.
Kind Regards
Inwild Team
Cotopaxi jacket
Cotopaxi jacket. It is in perfect condition and great fit.
18 de dezembro de 2024
Avaliação não solicitada
North Face winter jacket
my order arrived on time stated on the page quality of the product top shelf size perfect. Overall shop and product worth recommending!👍
21 de dezembro de 2024
Avaliação não solicitada
Should be called ‘Invalid’.
Bought some boots that never arrived and started a PayPal case. Was given instructions on how to track down my package, saying there are probably custom fees to pay and that is why it has been held in customs. I had already paid postage fees and the thier website said if I spent over a pertain amount there would be no custom fees. In short I’ve got no idea where the boots are and am not happy whatsoever. Avoid.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately from your username we cannot trace your order, however if a parcel is awaiting payment of custom charges it is necessary to pay them for the shipment to be released by customs.
If you have proceeded with payment the parcel should be delivered to you. If this is not the case, you are welcome to contact our assistance with a copy of the payment transaction so that we can solicit for delivery.
Kind Regards
Inwild Team
AVOID AVOID AVOID!!!
AVOID AVOID AVOID!!!! Absolutely no communication from the company, I have messaged them 4 times now with out a response. No tracking info supplied even though it is stated you will get it with your invoice. I paid for some boots 3 weeks ago now and have heard nothing from them. Better to stick to companies you can trust.
REVIEW UPDATE: 4 weeks and 1 day after my purchase i received a message from the company. My boots were in the country and to get in touch with parcelforce to track them down and pay the import charges. Even with the charges they were still considerably cheaper than buying in the UK. So to be fair I am happy with my purchase. I think if the company had better communication with their customers from the start it would make them far easier to deal with
13 de novembro de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Your parcel has been shipped with the courier service you chose in the cart: Parcel Force - Standard. This courier service can take up to 25 working days to deliver a parcel, as we advise in the cart.
From the tracking's last update, it is stated that the parcel is held in customs awaiting payment of custom fees.
The client must settle payment of custom charges for the parcel to be released and delivered.
We invite you to get in touch with the courier so that they can advise you on how to settle these fees.
Kind Regards
Inwild Team
Unable to contact and unclear terms and conditions
Avoid, avoid, avoid. Shipment is from abroad and they don't make it clear that this is the case are therefore there are important duties to pay. There is also no way of contacting them to discuss issues with your order.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
If you kindly scroll in the main page of our website, you can find a section from which you can contact our customer service.
https://www.inwild.co.uk/
We advise in the cart that shipment is from EU and that there are import taxes to be paid at the time of delivery. UK is not part of the European Union after Brexit, and therefore parcels destined to your country are subject to import taxes. These fees must be settled completely by the recipient of the package.
Kind regards
Inwild Team
Excellent service
Excellent service! Best price! This Osprey pack wasn’t even available in the US! I found at Inwood and had the best price and the fastest shipping!! Perfect!!
22 de setembro de 2024
Avaliação não solicitada
Beware if ordering from the UK!
Beware if ordering from the UK! I ordered a Patagonia jacket (£160) from inwild as it was a little cheaper than all of the other stores online, I realised there was a good chance I may have to pay VAT on top when the item arrived. When the jacket finally did arrive 2 weeks later (delivery was advertised as 3/4 days) I had to pay £62 extra in VAT and charges, WAY more than the 20% VAT i was expecting. Customer service emails take between 2 and 5 days each time to be answered meaning a conversation is frustratingly slow.
Its seems very unfair for a company to do its best to attract UK based customers (.co.uk address etc) knowing full well the fees that will be added AFTER purchase make their products none competitive with other online stores.
23 de setembro de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately your parcel has been stopped in customs and it has been held for days for clearance. We are sorry for the delay, however Inwild or the courier cannot be held responsible for delays caused by customs.
Since the parcel is shipped from Italy, for orders destined outside EU there are custom fees to be paid. We advise in the cart that there might be additional charges when the parcel reaches your country.
The amount of custom fees cannot be predicted by Inwild, since we do not have influence over custom authorities.
https://www.inwild.co.uk/help/delivery-infos
Our customer service has up to 48 hours to answer emails: during weekend we are closed and therefore some replies might arrive later, however your emails have been replied.
Our website comes in different versions but our headquarter's address is always published in the contact page of our website.
https://www.inwild.co.uk/legal-information
Kind Regards
Inwild Team
HAD TO PAY MYSELF TO RETURN SHOES
Bad customer service.
I bought some shoes that were too small and wanted to exchange for a larger size but I HAD TO PAY FOR THE RETURN MYSELF. And extra 15€ just to return some shoes that are too small.
I will not be ordering from here again and do not think anyone should with a return policy like this.
They just lost a potential new client
6 de agosto de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We have shipped you the correct product you ordered and unfortunately, if the product doesn't fit you or doesn't meet your requirements, this is something our of Inwild's control.
We allow unused products to be returned within 30 days from the date of delivery, however the cost of return is at the customer's expense.
For customers within EU, we can offer the option to book a prepaid label at the cost of 9,90€ which is later deducted from the refund amount.
Kind Regards
Inwild Team
item was not as ordered so was returned…
item was not as ordered so was returned at my expense. so from an original purchase price of £38.97 inc postage, the refund was 20.38 euros, as although I posted them back with import/export charges included (£9.30) they said it was customs charges their end so deducted 14.04 euros!
disgusting rip off and could even begin to recommend this company.
12 de julho de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Return costs are the customer's expense.
In the case of parcels from outside the EU, any additional costs such as customs fees are the responsibility of the customer.
https://www.inwild.co.uk/help/returns-and-refunds-outside-european-union
When we received you parcel, we anticipated the courier payment of customs fees.
We are sorry about this, however international shipments are subject to custom charges and it is something out of our control.
These expenses have later been deducted from the refund amount.
Kind Regards
Inwild Team
Great Service, Good Prices
Enjoyed my purchase experience with Inwild. The prices are good, my Osprey Eja pro arrived safely packaged, and much earlier than predicted! I just told another person I was talking with who needs something to check out Inwild. I will definitely order from Inwild again!
8 de junho de 2024
Avaliação não solicitada
Avoid at all costs
Took more than a month of constant calls to them in order to get a refund for a simple return. Awful customer service, avoid.
11 de abril de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We deeply apologize for the late refund.
Unfortunately your parcel resulted as delivered, however the courier handed the shipment at the wrong section of our warehouse which caused the delay in processing the return.
Your refund has been correctly issued in the same payment method used to place the order.
Kind Regards
Inwild Team
Don't bother ordering to the UK
Don't bother. The delivery amount is quite chunky already, but then be prepared for customs charges. The postal service they used (Poste Italiano/SDA) are notorious for just dumping the parcels at a ParcelForce depot and telling you they attempted deliver, for you to chase down. I then had to get in touch with Parcelforce who traced it by postcode (as the tracking number SDA provided didn't work), they then give you a customs payment number which you can use to pay online, with Parcelforce adding an additional clearance charge.
So a £120 order grew to about £200 with various taxes and fees.
And took about 2 weeks to track down and resolve.
12 de maio de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We are sorry to hear that you encountered some difficulties in receiving your order.
Unfortunately custom procedures are not always smooth and therefore even after paying the charges the parcel might be held for quite some time.
However our customer service didn't receive any communication from you regarding this issue: for future reference, when you encounter difficulties with your parcel, please contact us and we will do our best to help you.
Kind Regards
Lordgun Team
Dreadful
Dreadful! Ordered hiking poles, got emails saying they were on their way and then last minute told they weren't in stock. 2 weeks later and still waiting for my refund. Total thieves
3 de maio de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately there has been an error in the number of stock available and we confirmed this mistake only after you placed the order. Therefore we have been obliged to cancel your order and issue a full refund.
The refund has been issued in the same payment method used to placed the order, however please note that the time for processing the refund is not something managed by Inwild.
The credit card company might take a couple of weeks in order to reflect the transaction in the card.
We apologize for the inconvenience and thank you for your understanding.
Kind Regards
Inwild Team
Product tegen een goede prijs
Product tegen een goede prijs! Levering duurt wat langer, omdat het uit Italie moet komen. Maar dat weet je en is dus geen probleem.
16 de abril de 2024
Avaliação não solicitada
Very poor service
Very poor service. They passed on the wrong/incorrect address to the courier. After that, it’s taken so far over 1 month trying to get it resolved. I still haven’t received my order and their customer support takes 5 to 10 days to reply when I email them. Resorting to credit card dispute now.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Inwild
Dear customer,
thank you for contacting us and sending us feedback.
The delivery address given to the courier is the one that the customer writes down when placing the order.
We contacted you to confirm whether or not the address is correct and you replied that the delivery address is correct.
We would like to point out that your parcel was not delivered due to the absence of the recipient.
The courier attempted delivery three times, but could not deliver the parcel for the same reason.
The delivery company also asked the addressee to contact them directly, but without the cooperation of the customer, the delivery could not be rearranged.
In the end, the parcel was returned to the sender and we issued a refund.
Kind regards
Inwild Team
Quick delivery and decent return…
Quick delivery and decent return policy. Shipping back from NL to Italy took some time, but procedure was clear and was handled well. No complaints.
1 de janeiro de 2024
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.