Sure Parking Avaliações 2.834

Resposta da Sure Parking

Atualizado há 12 horas

Ernest Rose,

See our response below to your earlier negative review. You only leave negative reviews to every service and business you use.


Dear Ernest Rose,

You have claimed that pre-existing damage to your car is new. We have already emailed you photographic evidence to prove this.

Furthermore, members of our staff reported receiving phone calls containing language they perceived as aggressive, abusive, and intimidating. We also note from your public review history on Trustpilot that you consistently leave negative feedback for services and products you use.

To protect the privacy of our clients and the security of our facilities, recording devices are strictly prohibited inside our car parks.

Please see the relevant section of our terms and conditions below:
5.6 Upon presenting the vehicle to the driver, the client must ensure the following:
1-All vehicle windows are securely closed.
2-All removable personal possessions are removed from the vehicle.
3-Only the ignition keys are entrusted to the driver, and all other items are removed from the key ring.
4-All recording equipment installed in the vehicle is switched off. Due to the privacy of other clients and the security of our parking areas, we do not allow recording devices in our car parks.

You agreed to these terms upon booking and physically signed to confirm them when dropping off your vehicle.

Regards
Sure Support team

Resposta da Sure Parking

Há 18 horas

Alison,

I am unable to find any booking under your name. If you booked a non-flexible product, it cannot be cancelled. However, we are happy to confirm this via email so you can make a claim on your travel insurance. If you booked through a booking agent, their terms and conditions will apply.

Kind regards
Sure support team