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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent communication from staff! Canada Post decided my package needed a 9 day layover, somewhere. CP informed me the package was likely lost in transit. As soon I notified iRocker (Thanks Bri... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para esportes ao ar livre

Escrito pela empresa

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(4.554)

76 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

I am trying to learn the situation of my order US-262527

I am trying to learn the situation of the shipment of my board that I purchased from EU website. I has been a week that being ordered, I just got the confirmation email and haven't get the shipment information yet. I already sent an email to irocker.info but the situation is still same. order US-262527
I wasn't able to order some extras from the EU website and I had to order them from the US website and it is frustrating that I have to pay serious customs and shipment fees. US-262529 & US-262626

24 de junho de 2025
logotipo da iROCKER

Resposta da iROCKER

Hi Enis - Thank you for your feedback. As noted on our international site, we are currently only shipping within the US and Canada and have paused international shipping for the time being.

We truly appreciate your interest in iROCKER and understand how frustrating this might be if you're located outside of those regions. While we don’t have a timeline just yet, we’re actively exploring options to bring international shipping back in the future.

Please feel free to check back with us or join our email list for updates—we’d love to reconnect when we’re able to expand again.
-Your iROCKER Team

Avaliado com 5 de um total de 5 estrelas

Great Stand Alone Pump

The new stand alone pump that doesnt need a battery or plug in works excellent and is stronger than using the backup battery. Pretty much pumps the boards up as quickly as the normal pump being plugged into my truck.

23 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

The package was damaged and the cup…

The package was damaged and the cup holder is cracked.

20 de junho de 2025
logotipo da iROCKER

Resposta da iROCKER

Thank you so much for your feedback, and we’re truly sorry to hear that your package and product arrived damaged. Our team has reached out to you directly to help resolve the issue.

Thank you again for bringing this to our attention.
-Your iROCKER Team

Avaliado com 5 de um total de 5 estrelas

Really easy to get started

Really easy to get started! However, I wish it came it a quick start instruction guide just to make sure I was doing everything correctly. First trip on the water was a great success!

23 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Best paddle board in the market

I purchased the iRocker All-Around 10' paddle board in July 2022 and made countless great memories with it on the water with friends and family. Unfortunately, it ruptured unexpectedly during a recent beach outing. I reached out to iRocker customer service, and Kyra responded promptly. She was exceptional—handled everything professionally, reviewed my photos, and without any hassle, issued me a brand-new upgraded board.

I’ve rarely seen this level of integrity and commitment to quality. iRocker truly stands behind their product and warranty. I highly recommend iRocker to anyone in the market for a paddle board or accessories. Their gear is well-built, reasonably priced, and backed by outstanding customer service. Definitely check them out.

30 de junho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I love my new board

I love my new board. It’s great for fishing and leisure paddling with my dog
I was just dissatisfied that it did not come with a carry bag as my boards in the past all came with backpacks

2 de junho de 2025
Avaliado com 4 de um total de 5 estrelas

The paddle board is awesome

The paddle board is awesome. The car pump is great! The inflatable kayak seat seems cool, but lacking instructions makes it a real pain…I still haven’t really figured out how to properly install it and can find no resources.

2 de junho de 2025
Avaliado com 4 de um total de 5 estrelas

I was noticing a slow leak in my board…

I was noticing a slow leak in my board and was trying desperately to find where it was coming from. I did the soap test on all of the seams and the valve. I never could find where the leak was coming from, until last Friday, I came down to the dock and noticed that it was significantly deflated.I also saw a complete seam failure of about 2 inches in length. I submitted a video to I rocker and Britney and Kyra were so kind in helping me quickly get it replaced. I was lucky that it was still under warranty.I was very pleased that a replacement came in four business days. I hope this one will last at least three years. Not sure go back to an inflatable in the future, but I am happy with the I rocker

9 de junho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Defective equipment …

The order was shipped and received promptly. However, the inflation device overheated at 3.89 psi rendering it useless.

30 de maio de 2025
logotipo da iROCKER

Resposta da iROCKER

Hi Leslie – We're so sorry to hear this happened with your pump. Sometimes the power source—whether it's the cigarette lighter or the battery—can contribute to a 12V electric pump overheating. A member of our Customer Experience team will be reaching out shortly to assist you further.
-Your iROCKER Team

Avaliado com 5 de um total de 5 estrelas

Super fast ordering

Super fast ordering! I needed a new paddleboard and this package came with a new electronic pump that I also needed--which had burned up after 3 years of service. The entire process was super quick. I would recommend adding to the package the carrier strap that we used to be able to get. Otherwise. Great!

18 de junho de 2025

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