Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Ver mais
I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Ver mais
Excellent communication from staff! Canada Post decided my package needed a 9 day layover, somewhere. CP informed me the package was likely lost in transit. As soon I notified iRocker (Thanks Bri... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Informações de contato
4601 Hollins Ferry Road, 21227, Halethorpe, Estados Unidos
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great board, great shopping experience
Very easy process to buy a board and other options. Shipping is extremely fast which means I got to use my new board sooner than anticipated!
I am trying to learn the situation of my order US-262527
I am trying to learn the situation of the shipment of my board that I purchased from EU website. I has been a week that being ordered, I just got the confirmation email and haven't get the shipment information yet. I already sent an email to irocker.info but the situation is still same. order US-262527
I wasn't able to order some extras from the EU website and I had to order them from the US website and it is frustrating that I have to pay serious customs and shipment fees. US-262529 & US-262626

Resposta da iROCKER
Great Stand Alone Pump
The new stand alone pump that doesnt need a battery or plug in works excellent and is stronger than using the backup battery. Pretty much pumps the boards up as quickly as the normal pump being plugged into my truck.
The package was damaged and the cup…
The package was damaged and the cup holder is cracked.

Resposta da iROCKER
Really easy to get started
Really easy to get started! However, I wish it came it a quick start instruction guide just to make sure I was doing everything correctly. First trip on the water was a great success!
Best paddle board in the market
I purchased the iRocker All-Around 10' paddle board in July 2022 and made countless great memories with it on the water with friends and family. Unfortunately, it ruptured unexpectedly during a recent beach outing. I reached out to iRocker customer service, and Kyra responded promptly. She was exceptional—handled everything professionally, reviewed my photos, and without any hassle, issued me a brand-new upgraded board.
I’ve rarely seen this level of integrity and commitment to quality. iRocker truly stands behind their product and warranty. I highly recommend iRocker to anyone in the market for a paddle board or accessories. Their gear is well-built, reasonably priced, and backed by outstanding customer service. Definitely check them out.
La experiencia ha sido maravillosa
La experiencia ha sido maravillosa, la mejor garantía que hemos tenido jamás de un producto como este.
Se recomienda al 100%
I love my new board
I love my new board. It’s great for fishing and leisure paddling with my dog
I was just dissatisfied that it did not come with a carry bag as my boards in the past all came with backpacks
The paddle board is awesome
The paddle board is awesome. The car pump is great! The inflatable kayak seat seems cool, but lacking instructions makes it a real pain…I still haven’t really figured out how to properly install it and can find no resources.
fast shipping and great communication…
fast shipping and great communication on when to expect it
Portable battery for iRocker pump…
Portable battery for iRocker pump delivers! As advertised, we get just over 2 SUP fills per charge! Totally worth it!
Service
Answered the phone and willing to help. All too simple, yet rare these days. Thank you.
I was noticing a slow leak in my board…
I was noticing a slow leak in my board and was trying desperately to find where it was coming from. I did the soap test on all of the seams and the valve. I never could find where the leak was coming from, until last Friday, I came down to the dock and noticed that it was significantly deflated.I also saw a complete seam failure of about 2 inches in length. I submitted a video to I rocker and Britney and Kyra were so kind in helping me quickly get it replaced. I was lucky that it was still under warranty.I was very pleased that a replacement came in four business days. I hope this one will last at least three years. Not sure go back to an inflatable in the future, but I am happy with the I rocker
Highly recommend
We have tried several pumps and this is the only one that works great, and fast
Defective equipment …
The order was shipped and received promptly. However, the inflation device overheated at 3.89 psi rendering it useless.

Resposta da iROCKER
Great experience
Easy to order online. The customer service was friendly, responsive, and knowledgeable. Next day shipping
Quick and helpful service.
Super fast ordering
Super fast ordering! I needed a new paddleboard and this package came with a new electronic pump that I also needed--which had burned up after 3 years of service. The entire process was super quick. I would recommend adding to the package the carrier strap that we used to be able to get. Otherwise. Great!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







