I was confused on how to renew my prescription and Alvin Cadiz was extremely helpful. He directed me to where I needed to go but even then I was having difficulties. Alvin handled everything and gave... Ver mais
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I reached out with an issue with an order, I didn't get alot of push back or talking around the issue, Rosette just handled it, and it was a breath of fresh air. Huge points for fantastic customer ser... Ver mais
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This is the 2nd time I’ve received assistance from Don Gavino. Don has consistently provided excellent customer service and provided answers and solutions each time. I had a prescription mix up becaus... Ver mais
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My questions are always answered in a very timely manner. Ivy Rx can be relied on to help their clients along their journey. Sometimes I’m amazed at how fast the support team replies to my questions.... Ver mais
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Detalhes da empresa
Escrito pela empresa
At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.
Informações de contato
111 NE 1st Street 8th Floor #8564, 33132, Miami, Estados Unidos
- 866-464-8989
- support@ivyrx.com
- ivyrx.com
4,6
Excelente
5 mil avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Alvin was great to communicate with
Alvin was great to communicate with. He helped me with my question and was very quick to respond. Great experience so far!
2 de maio de 2026
Lost 5lbs in a month
24 de abril de 2026
They will take your money and run
They will take your money and run. Customer support will tell you unsafe practices with medications so pay attention. If you try and get help they will ghost you completely. 8 months as a customer I received a wrong dose and they refused to help or acknowledge they messed up. The rep told me to change my dose and gave me medical advice again what the doctor had given me. Scary truly
24 de abril de 2026
Avaliação não solicitada
Lei was very responsive and looked into…
Lei was very responsive and looked into my issues!! I appreciate the quick responses!
27 de abril de 2026
Resposta da Ivy Rx
Thank you for your feedback! We’re so glad to hear that Lei was so responsive and took the time to look into your concerns. Providing quick, attentive support through Responsiveness, Understanding, and Trustworthiness is what the team strives for every day, and we’re happy Lei delivered that experience for you. We’re always here if you need anything.
I’m beyond pleased with Ivy Rx
I’m beyond pleased with Ivy Rx. It’s working great for me as I finish out my third week. I want to highlight their customer service Five Star all the way ! My latest dealing was with Angela and she was very helpful in answering my questions. With all of the choices out there I’m glad my research led me to Ivy Rx!
Curt
2 de maio de 2026
Resposta da Ivy Rx
Thank you so much for your wonderful feedback, Curt! We’re thrilled to hear that Ivy Rx is working great for you as you wrap up your third week, and that your research led you to us. It’s especially great to know Angela was able to provide helpful answers and deliver the five star customer service you deserve. Providing supportive, reliable care through Responsiveness, Understanding, and Trustworthiness is what the team strives for every day. We truly appreciate you being part of Ivy Rx and are excited to continue supporting you on your journey. We’re always here if you need anything.
Sending a generic email is very…
Sending a generic email is very confusing. Got an email that said I would be getting charged for a script I already paid for.
Had to contact customer service to straighten it out .
24 de abril de 2026
Resposta da Ivy Rx
Hi, thank you for bringing this to our attention, and we’re sorry for the confusion this caused.
We understand how frustrating it can be to receive a charge notification for a prescription that has already been paid for. This is not the experience we want for our patients, and we apologize for the inconvenience of having to contact customer service to resolve it.
Please know that your concern is important to us. Our team is reviewing this to prevent similar issues moving forward, and a customer representative will reach out to ensure everything on your account is accurate and properly clarified.
We appreciate your patience and the opportunity to improve your experience.
Resposta da Ivy Rx
Thank you for your feedback! We’re so glad to hear that you found the communication open and clear, and that the ordering and delivery process was easy for you. Providing a smooth and transparent experience through Transparency, Responsiveness, and Trustworthiness is what we strive for every day. We truly appreciate your recommendation. We’re always here if you need anything.
Ericha was the one that assisted me and…
Ericha was the one that assisted me and she was understanding and very sweet
1 de maio de 2026
Resposta da Ivy Rx
Thank you for your kind feedback! We’re so glad to hear that Lea was able to assist you with such understanding and kindness. Providing compassionate and supportive care through Understanding, Responsiveness, and Trustworthiness is what the team strives for every day, and it’s wonderful to know Lea delivered that experience for you. We’re always here if you need anything.
Myra was very helpful and very…prompt.
Myra was very helpful and very understanding about my request. She made the process fast and simple.
1 de maio de 2026
Resposta da Ivy Rx
Thank you for your kind feedback! We’re so glad to hear that Lea was able to assist you with such understanding and kindness. Providing compassionate and supportive care through Understanding, Responsiveness, and Trustworthiness is what the team strives for every day, and it’s wonderful to know Lea delivered that experience for you. We’re always here if you need anything.
I have great people helping me with my…
I have great people helping me with my meds and suggestions for meals . Any time I have a question I get a fast answer. Everyone is so kind and helpful and I've lost 40 lbs since January.
30 de abril de 2026
Resposta da Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with the team and that you’re receiving helpful support with your medications and meal suggestions. It’s especially amazing to hear about your 40 lb weight loss since January, what an incredible achievement! Providing consistent, kind, and reliable support through Understanding, Responsiveness, Safety, and Trustworthiness is what we strive for every day, and we’re so glad that’s been your experience. We’re always here if you need anything.
I contacted support for a billing…
I contacted support for a billing issue, I was matched up with Isiah. He was such a huge help, and gave clear instructions and explanations. Thanks Isiah!
1 de maio de 2026
Avaliação não solicitada
Resposta da Ivy Rx
Thank you for sharing your experience! We’re so glad to hear that Isiah was able to help you with your billing issue and provide clear instructions and explanations. Supporting you with clarity and care through Transparency, Responsiveness, and Understanding is what the team strives for every day. We’ll be sure to share your appreciation with Isiah. We’re always here if you need anything.
I needed some help on updating my…
I needed some help on updating my dosage & Angel helped me a lot she had the patience to guide me, I appreciated that so much because I was very confused.
1 de maio de 2026
Resposta da Ivy Rx
Thank you so much for your thoughtful feedback! We’re so glad to hear that Angel was able to patiently guide you through updating your dosage and help clear up any confusion. Providing clear, supportive care through Understanding, Responsiveness, and Safety is incredibly important to us, and it’s great to know Angel delivered that for you. We’ll be sure to share your kind words with her. We’re always here if you need anything.
Easy to ask questions and quick with…
Easy to ask questions and quick with the answers
30 de abril de 2026
Resposta da Ivy Rx
Thank you for your feedback! We’re so glad to hear that it was easy to ask questions and that the team provided quick answers. Making support accessible and efficient through Responsiveness, Understanding, and Transparency is something we truly value. We’re always here if you need anything.
Resposta da Ivy Rx
Thank you for your kind feedback! We’re so glad to hear you had a great experience with the service. Providing reliable, supportive care through Responsiveness, Understanding, and Trustworthiness is always our goal. We’re always here if you need anything.
Very quick to respond and helped…
Very quick to respond and helped resolve the issue.
1 de maio de 2026
Resposta da Ivy Rx
Thank you for your feedback! We’re glad to hear that the team was quick to respond and able to help resolve your issue. Providing efficient and reliable support through Responsiveness, Understanding, and Trustworthiness is always our priority. We’re always here if you need anything.
Resposta da Ivy Rx
Thank you for your feedback! We’re so glad to hear that JB was helpful and informative. Providing clear and supportive care through Responsiveness, Understanding, and Trustworthiness is what the team strives for every day. We’ll be sure to share your kind words with JB. We’re always here if you need anything.
Bill was very helpful and informative
Bill was very helpful and informative. He addressed my questions quickly and patiently.
1 de maio de 2026
Resposta da Ivy Rx
Thank you for your kind feedback! We’re so glad to hear that Bill was helpful and informative, and that he took the time to address your questions quickly and patiently. Providing clear and supportive care through Responsiveness, Understanding, and Trustworthiness is what the team strives for every day. We’ll be sure to share your appreciation with Bill. We’re always here if you need anything.
Resposta da Ivy Rx
Thank you for your feedback! We’re glad to hear that Rhinard was able to provide a fast and helpful response. Delivering efficient support through Responsiveness, Understanding, and Trustworthiness is what the team strives for every day. We’ll be sure to share your kind words with Rhinard. We’re always here if you need anything.
Noelle was great at explaining and…
Noelle was great at explaining and helping me with my questions. Very fast responses. Thank you!
1 de maio de 2026
Resposta da Ivy Rx
Thank you so much for your kind feedback! We’re so glad to hear that Noelle was able to clearly explain everything and help answer your questions with such fast responses. Providing clear, timely support through Responsiveness, Understanding, and Trustworthiness is exactly what the team aims for. We’ll be sure to share your appreciation with Noelle. We’re always here if you need anything.
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