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Ivy Rx Avaliações 5.090

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was confused on how to renew my prescription and Alvin Cadiz was extremely helpful. He directed me to where I needed to go but even then I was having difficulties. Alvin handled everything and gave... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I reached out with an issue with an order, I didn't get alot of push back or talking around the issue, Rosette just handled it, and it was a breath of fresh air. Huge points for fantastic customer ser... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is the 2nd time I’ve received assistance from Don Gavino. Don has consistently provided excellent customer service and provided answers and solutions each time. I had a prescription mix up becaus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My questions are always answered in a very timely manner. Ivy Rx can be relied on to help their clients along their journey. Sometimes I’m amazed at how fast the support team replies to my questions.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 77% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have been with IvyRX for just a…

I have been with IvyRX for just a month. There has been no nausea and food noises controlled. I also noticed my inflammation is down. Speedy shipment of meds.

24 de abril de 2026
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Resposta da Ivy Rx

Thank you for sharing your experience so far! We’re so glad to hear that your first month with Ivy Rx has been smooth, with no nausea and noticeable improvements like reduced inflammation and better appetite control. It’s also great to know your medication arrived quickly, as we strive to provide both Safety and Responsiveness throughout your treatment. We truly appreciate your trust and look forward to continuing to support your progress. We’re always here if you need anything.

Avaliado com 4 de um total de 5 estrelas

Pros

Pros: This company has upfront clear prices. Website to connect to doctor and support team.
If I have to say a con ...it would be not getting the B12 .but it was compound with B6.

27 de abril de 2026
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Resposta da Ivy Rx

Thank you for sharing your experience! We’re so glad you found our pricing to be clear and upfront and that connecting with the doctor and support team through the website was smooth and convenient. We truly value Transparency and Responsiveness, and it’s great to hear that reflected in your experience. We also appreciate your feedback about the B12 and understand your preference, while we’re glad the compounded option with B6 was provided with your Safety in mind. Your input helps us continue improving, and we’re always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

The support team is exceptional by…

The support team is exceptional by providing g emails with helpful updates of your treatment oder, and what to set for expectations of delivery. Also, the app is super easy to use to track your progress and communicate with Ivy Rx support

28 de abril de 2026
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Resposta da Ivy Rx

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you found the team’s communication helpful with timely updates and clear expectations for your order and delivery. Providing that level of Transparency and Responsiveness is something we truly prioritize. It’s also great to know the app has been easy to use for tracking your progress and staying connected with the team, ensuring a smooth and supportive experience. We appreciate your trust in us and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

JB was very thorough and thoughtful in…

JB was very thorough and thoughtful in his communication with me and getting my situation resolved.

24 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that JB was thorough and thoughtful in his communication and able to get your situation resolved smoothly. Providing clear, attentive support is something we truly value, and it means a lot to know you felt supported throughout the process. We’re always here if you need anything.

Avaliado com 3 de um total de 5 estrelas

Delays

I have been working through chat to move from monthly billing to 6 month billing. The process had been challenging. During the process both monthly and 6 month prescriptions were placed on hold. I reached out again 5 days ago to make sure my prescription was set to process today. Jan responded and was able to confirm I was on schedule. After seeing that my prescription and charge were not progressing today. I reached out again. Now I hear it will be 4-7 days to get the prescription started, which is why I contacted you 5 days ago. Now I will miss a dose due to these delays.

27 de abril de 2026
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Resposta da Ivy Rx

Thank you for sharing this, and we sincerely apologize for the delays and the inconvenience this has caused you. We understand how important it is to stay on schedule with your medication, and we truly regret that this process has affected your dosing timeline.

Please be assured that your concern is being given urgent attention, and we will escalate this to our clinical and support teams to help resolve this as quickly as possible and explore possible solutions to minimize any missed doses.

Avaliado com 5 de um total de 5 estrelas

Don Gavino assisted me today with my…

Don Gavino assisted me today with my concern. It did not take him long to resolve it. Very welcoming and made sure I was satisfied with his service.

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that the team was able to answer your questions quickly while providing a friendly experience. Delivering fast, helpful, and courteous support is a big part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re happy that came through in your interaction. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Fel Flores was quick to respond and…

Fel Flores was quick to respond and understood my concern. The response I received was thorough and addressed all of my concerns.

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that the team was able to answer your questions quickly while providing a friendly experience. Delivering fast, helpful, and courteous support is a big part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re happy that came through in your interaction. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Review

Hi, I worked with Angela. She was very quick and efficient and resolved my problem very fast. She was also very kind. I think she’s a great employee!

27 de abril de 2026
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Resposta da Ivy Rx

Thank you so much for your thoughtful feedback! We’re thrilled to hear that Angela was quick, efficient, and kind while resolving your concern so promptly. Providing fast, compassionate, and reliable support is a key part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re so glad Angela delivered such a great experience. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Fast

Answered my questions quickly, and was nice.

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that the team was able to answer your questions quickly while providing a friendly experience. Delivering fast, helpful, and courteous support is a big part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re happy that came through in your interaction. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

The response was quick and the solution…

The response was quick and the solution to my problem was handled promptly and it was completely appreciated

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that the team was able to respond quickly and handle your concern promptly. Providing efficient, reliable support is a key part of our commitment to Responsiveness and Trustworthiness, and we’re happy that your experience reflected that. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Jan was friendly and quick to solve my request! 5 star service as always !

27 de abril de 2026
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Resposta da Ivy Rx

Thank you so much for your fantastic feedback! We’re thrilled to hear that Jan was friendly and quick to resolve your request, and that you continue to have a 5-star experience with us. Providing efficient, supportive service you can rely on is a big part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re so glad Jan delivered that for you. We truly appreciate your continued support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Love the quick reponses and attention…

Love the quick reponses and attention to detail and taking care of the situation in a timely manner.

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re thrilled to hear that you’ve been enjoying the quick responses and attention to detail, and that the team was able to take care of your situation in a timely manner. Providing thoughtful, efficient support is a key part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re so glad that came through in your experience. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Rep knowledgeable and response time…

Rep knowledgeable and response time great

20 de abril de 2026
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Resposta da Ivy Rx

Thank you so much for your feedback! We’re glad to hear that the team was knowledgeable and provided such a great response time. Delivering clear, reliable support quickly is a big part of our commitment to Responsiveness and Trustworthiness, and we’re happy that came through in your experience. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Don Gavino was a great help

Don Gavino was a great help. I had an issue arise that had me very worried. They resolved my issue very quick and accurate. Thank you all so much!

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re so glad to hear that Don Gavino was able to step in and quickly resolve the issue that had you worried. Providing accurate solutions while offering reassurance during stressful moments is a key part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re happy the team could deliver that for you. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

It was a quick and easy process to move…

It was a quick and easy process to move my next shipment back one month. JB was awesome! I appreciate the help on this and look forward to getting my script through you guys for many more months until I hit my goal weight!

27 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your wonderful feedback! We’re so glad to hear that the process of moving your shipment was quick and easy, and that JB was able to assist you so effectively. Making adjustments seamless while providing supportive, reliable care is a big part of our commitment to Responsiveness, Understanding, and Trustworthiness, and we’re thrilled this came through in your experience. We’re excited to be part of your journey toward your goal weight and truly appreciate your trust. We’re always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

a few things to know

you are on a auto renewal, when you want to cancel do it asap. the meds come pretty quickly. i had surgery recently on my foot and you have to be off this medication for two weeks prior.

20 de abril de 2026
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Resposta da Ivy Rx

Thank you for sharing your experience and these helpful insights! We’re glad to hear that your medication arrived quickly and that the process has been smooth overall. We also appreciate you highlighting the importance of managing auto-renewals and timing around procedures, as Transparency and Safety are incredibly important when it comes to treatment planning. Ensuring patients are well-informed and prepared is a top priority for the team. We hope your recovery from surgery is going well, and we’re always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Very helpful

Answered my questions and resolved my issues

27 de abril de 2026
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Resposta da Ivy Rx

Thank you so much for your feedback! We’re glad to hear that the team was able to answer your questions and resolve your issues efficiently. Providing clear support and timely solutions is a key part of our commitment to Responsiveness and Trustworthiness, and we’re happy we could deliver that for you. We truly appreciate your support and are always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

This is it. Look no further.

Very informative. Answered every questions, no long wait times. Walked me through the nervousness. Can’t thank you enough!!

26 de abril de 2026
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Resposta da Ivy Rx

Thank you so much for your amazing feedback! We’re thrilled to hear that the team was able to provide clear, informative guidance, answer all your questions, and support you through any nervousness along the way. Creating a smooth experience with no long wait times while making you feel comfortable and confident is incredibly important to us, and your kind words truly reflect our commitment to Responsiveness, Understanding, and Trustworthiness. We appreciate your trust and are so glad we could be there for you. We’re always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Jerlyn was quick and attentive I…

Jerlyn was quick and attentive I appreciate their efforts

26 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that Jerlyn was quick and attentive in assisting you. Providing timely and thoughtful support with Responsiveness, Understanding, and Trustworthiness is what we strive for, and it’s great to know Jerlyn delivered that experience. We’ll be sure to share your appreciation with the team. We’re always here if you need anything.

Avaliado com 5 de um total de 5 estrelas

Quick response

Quick response. Helpful. Great customer service

24 de abril de 2026
Avaliação não solicitada
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Resposta da Ivy Rx

Thank you so much for your kind feedback! We’re glad to hear that you experienced quick responses and helpful support from the team. Providing excellent service with Responsiveness, Understanding, and Trustworthiness is what we aim for every day, and it’s great to know we delivered. We truly appreciate your support and are always here if you need anything.

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