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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de telecomunicação

Informação fornecida por fontes externas variadas

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Brought 0800 toll free

Brought 0800 toll free package and my partner was told my hmp Swansea it was illegal to use in the prison? Thankfully jailtele were very helpful and gave me a full refund but I advise to look into the rules before purchasing.

11 de janeiro de 2022
logotipo da JailTele

Resposta da JailTele

Dear Customer. Thank you for your review.
Please note we can not guarantee all the prisons will accept 0800 number. You've got the refund just after reporting this issue.

Avaliado com 5 de um total de 5 estrelas

Brilliant quick and easy.

Brilliant quick and easy.. great friendly staff.. who always get back to me…if I have any questions.. ect.. pretty much straight away.. highly recommended!! Bonus u get added credit when u let someone else know about it!! Xxx

9 de janeiro de 2022
logotipo da JailTele

Resposta da JailTele

Thank you!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to email. Smooth service - my son contacts me everyday with no issues at all. Fantastic service. Thank you.

13 de novembro de 2021
logotipo da JailTele

Resposta da JailTele

Thank you!

Avaliado com 5 de um total de 5 estrelas

N/AA

Great way to keep in contact with inmates

10 de novembro de 2021
logotipo da JailTele

Resposta da JailTele

Thank you for your review.

Avaliado com 1 de um total de 5 estrelas

Waste of money

I thought I was paying £17.50 so it was giving him credit to ring me but I don’t think it did. Only thing it done was turn my mobile into a house number which is cheaper but why did I pay nearly £20? For what?

13 de setembro de 2021
logotipo da JailTele

Resposta da JailTele

Dear Customer,
thank you for your review. We're sorry you feel our service is a waste of money for you. Our team will contact you regarding refund if you didn't notice any savings while using JailTele.

Avaliado com 5 de um total de 5 estrelas

Good company

Good company. I feel lucky to have found them.

7 de setembro de 2021
logotipo da JailTele

Resposta da JailTele

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Definitely recommend

Definitely recommend, made life easier and cheaper for me and my boyfriend. Can talk so much more rather than his credit dyin fast! Thank you

1 de setembro de 2021
logotipo da JailTele

Resposta da JailTele

Thank you for your review! :)

Avaliado com 1 de um total de 5 estrelas

I don't recommend these people as u…

I don't recommend these people as u don't get all of ur minutes twice in in 1 month that's five hundred minutes which I never got close to that take on

20 de agosto de 2021
Avaliação não solicitada
logotipo da JailTele

Resposta da JailTele

Dear Customer,
thank you for taking the time for a review. We're sorry you feel you didn't use all the minutes. Our service is very transparent and you can find all your call details online after you login to our website. Our support team can also give you very detailed answer to your questions, all you have to do is just contact us in case you have any questions or concerns.

Avaliado com 1 de um total de 5 estrelas

Wouldn’t recommend as not all prisons…

Wouldn’t recommend as not all prisons accept the number and you’ll just be losing out on money instead.

17 de agosto de 2021
logotipo da JailTele

Resposta da JailTele

Thank you for taking your time for the review.
We're sorry to hear you feel the money on JailTele service is wasted. We're here to help and it's a pity you didn't get in touch earlier if you had any doubts. We guarantee full refund if you're not able to use our services due to any reason.

Avaliado com 1 de um total de 5 estrelas

I never received mine

3 de agosto de 2021
logotipo da JailTele

Resposta da JailTele

Dear Customer,
we're sorry to hear you're not happy with our service. You have got an email and text message few minutes after your signup. You can always contact our technical support team in case you have any questions or concerns.
One of our team members will get in touch with you immediately in order to resolve this issue.

Avaliado com 1 de um total de 5 estrelas

Nails either don’t accept the numbers…

Prisons either don’t accept the numbers or they remove them from the phone after a week!

12 de julho de 2021
logotipo da JailTele

Resposta da JailTele

Dear Customer,
please note that's not the case as we have many of the numbers working in many prisons. The 0800 numbers are supported only in selected prisons and it's up to them to accept or reject the number. It would be best to ask the prison or check with us if there are any 0800 numbers working there already before making the order. Obviously we also issue a refund in case you're not able to use the service properly, just need to let us know about that. Our support team is available for you.

Avaliado com 1 de um total de 5 estrelas

Bought the 120minutes 0800 number paid…

Bought the 120minutes 0800 number paid 15pound and wymott prison won't accept the number on the pin so was just a waste of money

10 de julho de 2021
logotipo da JailTele

Resposta da JailTele

Dear Customer,
we can provide you a landline number instead or just issue a full refund if you're not able to use our services. Unfortunately the 0800 numbers are working only in selected prisons and we can't change that.

Avaliado com 1 de um total de 5 estrelas

To expensive

2 de julho de 2021
logotipo da JailTele

Resposta da JailTele

Dear Customer, as you can check with other reviews we have helped a lot of friends and families of inmates to stay in touch and save a lot of money. We're sorry to hear you found our service expensive.

Avaliado com 5 de um total de 5 estrelas

Thank you Jailtele

I love the helpful friendly team at Jailtele. They helped me get set up simply and made it really easy. They also helped my friend when she made a mistake and are always courteous and quick to reply. The scheme itself is fantastic and has made a huge difference to my partner being able to keep in touch without the pressure of managing his credit. It has a huge impact on emotional well being. Absolutely 💯

1 de julho de 2021
logotipo da JailTele

Resposta da JailTele

Thank you for your review!

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