Sophie was super pro active and our account was setup within hours. I did a test call and was very impressed with the way it was answered and the process worked as we wanted. Very happy so far
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation. The greatest accolade I can give them came via one of my clients who commented that he'd "rung ea... Ver mais
A empresa respondeu
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’... Ver mais
A empresa respondeu
We switched to JAM a few years ago from our previous Out of Hrs provider as we also wanted to have day time cover for overflow calls. It was the best move we ever made. Not only were they better at... Ver mais
Detalhes da empresa
Escrito pela empresa
Established in 1977, JAM is an award-winning telephone answering service, and the very first of its kind. We’ve built an unrivalled reputation for excellence built on one simple principle. Every call is priceless. We’ll always look after your calls with the highest level of skill, dedication and care. That’s why we are the UK’s highest independently rated call handling service.
Escrito pela empresa
Informações de contato
4,6
Excelente
540 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pro's and Con's
As a system it does work - however, there are things which I found frustrating. Most calls eating far more minutes than I ever realised (phonetically taking all information takes a while!......) and it isn't possible to screen out spam/cold callers effectively, so you'll throw a good portion of minutes at this too.
9 de julho de 2025
Resposta da JAM
Thank you for your review. We understand that some calls can take longer than expected however our priority is always accuracy which is why we have a process ensuring messages are clear and correct.
Unfortunately, we are not able to filter out spam or cold callers entirely as we answer all your incoming calls, just like a receptionist would. We do however, our best to recognise unsolicited calls quickly and wrap them up as efficient as possible.
We're always looking at ways to improve the service, so your comments are helpful. Thanks again for sharing them.
Excellent on-boarding experience
The on-boarding was seamless, and any issues were immediately acted upon and resolved to our satisfaction. I suspect that this will continue to be the case as we move forward in partnership.
1 de maio de 2025
Resposta da JAM
Good Afternoon Gareth, and apologies for the delay.
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Jam Phone Services delivers every time
Jam Phone Services delivers every time. Onboarding was seamless, and our customers consistently praise the professional and friendly phone support. The service is flexible, reliable, and a huge asset for our business. Highly recommended!
24 de março de 2025
Avaliação não solicitada
Resposta da JAM
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
JAM are VERY on the ball
JAM are VERY on the ball , communication is excellent, helpful & polite.
Great company !
21 de novembro de 2024
Avaliação não solicitada
Resposta da JAM
Good Morning Vince,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
A great service, very professional.
I've been using the services that Jam provide for a number of years and I find them to be very professional. They have different ways of handling different types of enquiry. For example callers who need technical help with an issue they're having are directed to our email support line whereas callers who have a sales enquiry are asked for their contact details and informed that someone will contact them. For every call we receive an email explaining what it was about and what follow up is required.
18 de novembro de 2024
Resposta da JAM
Good Morning Jim,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Not worth it
Service is average - get my company name wrong so often when answering phone. Also, the packages on offer are set amounts (you cannot chose your own amount to top up) and if credit remains on account when you wish to terminate the line, it is non-refundable. Scandalous.
15 de novembro de 2024
Avaliação não solicitada
Resposta da JAM
Good Morning,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
Answer Customer Service Team
Good feedback and timely action of…
Good feedback and timely action of dealing with problems
20 de agosto de 2024
Resposta da JAM
Good Afternoon Mark,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Resposta da JAM
Good Afternoon Wendy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Following an emergency
Following an emergency, I found setting up Jam to answer phones en masse easy to do.
The operators did their jobs excellently and we were impressed.
We will definitely use them again.
4 de julho de 2024
Resposta da JAM
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Takes the stress out of business
Fantastic service very helpful and professional, these guys help me with a 24/7 on call system that i need to operate. The team at Jam take our emergency call from a professional environment out of hours allowing our engineers time to wake up and get themselves together prior to speaking with the customer, its quite difficult to go from a state of sleep to a very technical telephone conversation without having a couple of minutes to prepare yourself. They are always on hand to help with any issues and have had a huge impact on the wellbeing of myself and the team by fielding our calls.
1 de julho de 2024
Avaliação não solicitada
Resposta da JAM
Good Afternoon Shay,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Revised review after new staff appointed
I have had a call answering service with Jam/Answer.co.uk for many years. Just recently, charges are ridiculous. If your number is called you get charged, even when a message isn't taken. £25 worth of 'caller hung up' in less than 24 hours, dozens over the last month. It's impossible to speak to anyone at this company. Blunt, impersonal messages are sent by employees through their platform, none of which answer your query. Jam/Answer.co.uk has been called several times to ask to speak to an account manager to discuss and resolve issues . The customer service team don't have a number to transfer calls to and they don't return calls. Customer service is non-existent. Avoid.
In response:
After trying to contact Jam for a week, leaving messages as there is no telephone number for customer services and emailing, I finally received a call from a lovely, helpful manager yesterday. I understand the company has been sold recently and is undergoing a transformation. Hopefully things will get back to how they were.
UPDATE:
Since writing this review, Answer/Jam have new staff and they have been amazing. Special thanks to Kelly, who was allocated as account manager, took a look at all the issues we were experiencing and resolved each and every one. Kelly is easy to contact and responds quickly to questions and queries. Thank you Kelly for restoring my faith in Jam and Answer.
28 de maio de 2024
Avaliação não solicitada
Resposta da JAM
Good Morning Norma,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
I can see we were in communication before the review was left to discuss this in more detail with yourself. At your earliest convenience, please respond to that email, or alternatively, you can reach out to us on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
Money Grabbing Service Quick to Talk Your Money Slow to Set Up Your Account Avoid.
They take forever to set up your account. Then try to upsell you to buy additional time and screens that you didn’t ask for. You never got through to anybody in customer service. Our account isn’t up and running yet, but so far the indication is that they are going to be a complete headache company to work with I wouldn’t recommend them.
26 de março de 2024
Avaliação não solicitada
Resposta da JAM
Good Morning Bernard,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
I was recommend to JAM by a colleague…
I was recommend to JAM by a colleague recently. How right they were - Sophie Drayton in particular is fantastic and help a "non-techy" in getting this set up.
She's wonderful!
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service. We will also pass on the praises of Sophie!
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Resposta da JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
JAM - great service all around
JAM was great in communicating from start to finish of setting up the account, also the initial calls about understanding our business and our needs was brilliant as well. We are a month in and everything works perfectly, the onboarding team, our manager Claudia is there to support if we have questions or needs any tweaking. All in all great decision to go and start our journey together.
19 de fevereiro de 2024
Resposta da JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Excellent
Friendly, fair and honest. Great set up, lots of information gathered to ensure calls are answered correctly. All calls answered and info. sent through in an efficient manner
19 de fevereiro de 2024
Resposta da JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Resposta da JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Fantastic company
Fantastic company, been with them for nearly 12 years always able to deliver a fantastic telephone experience to our customers and clients
31 de janeiro de 2024
Resposta da JAM
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
We’ve been working with Jam Couriers…
We’ve been working with Jam Couriers from more than a year and always we had a great experience.
Professional and reliable company, they’ve been helping us always with our urgent deliveries.
Highly recommend! 👍
9 de novembro de 2023
Avaliação não solicitada
Terrible experience.
Terrible.
Firstly = they over charge you for call lenght.
I have many examples of calls taking 2 mins and they charge for like 4-5 mins quoting the additional time is a "wrap up time" and you are still expected to pay for this additional time.
It turns out you might pay £6-£7 for a basic 2 mins call.
Also, not very reliable.
I have advised them, I am on holidays, business is in operation mon / wed / friday. Customers calling on tuesday and thursday must be advised we will call back next day - they couldn't handle that.
Customer asks "when will my call be returned" advisor says they will call you back shortly, even though notes were left the business is off that day due to my holidays. Overall, becouse of the way they handled these calls I still needed to work on days off.
I wanted to make a complaint, they ignored my e-mails. I told them to stop the service, and 2 months later they still send me invoices even though no calls answerred.
Avoid, there are much better & cheaper providers out there.
You have replied that you have reached out to me, noone has been in touch, noone has replied to my e-mails either.
27 de outubro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Adrian,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.