Sophie was super pro active and our account was setup within hours. I did a test call and was very impressed with the way it was answered and the process worked as we wanted. Very happy so far
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation. The greatest accolade I can give them came via one of my clients who commented that he'd "rung ea... Ver mais
A empresa respondeu
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’... Ver mais
A empresa respondeu
We switched to JAM a few years ago from our previous Out of Hrs provider as we also wanted to have day time cover for overflow calls. It was the best move we ever made. Not only were they better at... Ver mais
Detalhes da empresa
Escrito pela empresa
Established in 1977, JAM is an award-winning telephone answering service, and the very first of its kind. We’ve built an unrivalled reputation for excellence built on one simple principle. Every call is priceless. We’ll always look after your calls with the highest level of skill, dedication and care. That’s why we are the UK’s highest independently rated call handling service.
Escrito pela empresa
Informações de contato
4,6
Excelente
540 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly, professional service.
We are in the early stages of using Jam but are already seeing a great improvement on previous experiences with another provider. The staff are friendly, helpful and efficient, the systems are informative and easy to navigate.
23 de outubro de 2023
Resposta da JAM
Good Afternoon Dan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Potential new customer
Potential new customer, just going through a trial period to make absolutely sure that JAM is the right company for us. So far the onboarding process has been absolutely perfect.
13 de outubro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Graeme,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Used to be really good and affordable.
Used to be really good and affordable.
Recently taken over and average bill of £285 has risen to £750.
Queried how i was being charged and next bill came through as £590, told them to cancel my account and all of a sudden my bils are back to £280 odd pounds.
Supposedly they had changed how they bill, ie per min rather than second, but they have now swapped me back to the old way.
Wonder how many have noticed this, to me they are cashing in on trusted accounts.
Already put in place to leave them now, no offer of refunds or apologies for massive increase, took them over 3 months to actually look into my issues and address concerns, even after writing out all the bill details, mins used and calls received, so you could easily see 3 times costs for the same bill 6 months past.
1 de outubro de 2023
Avaliação não solicitada
Resposta da JAM
Good Morning Darron,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
have used for many years very…
have used for many years very successfully - works well for our company
7 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Nigel,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Extremely good service from this…
Extremely good service from this company. Our customers feedback about the way they are treated by the call handlers is music to my ears. Email and text messages as an alert when a customer calls is very helpful. I was un decided for ages about using a service like this to help my business but its actually made me money rather than cost me as each call is answered promptly and efficiently. I cant rate them highly enough ! I've been using them for over a year trouble free.
6 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Morning Alex,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Very happy
Have been using these guys for several years and have mainly received positive feedback from my clients' regarding leaving messages with my secretary. The service is fairly easy to use - although the web interface for answer.co.uk could be laid out better/with quicker access to the users etc, but otherwise, it's better than missing calls or having a robotic answer phone.
4 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Lee,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
I cannot fault them. Highly recommended.
I started using Answer.co.uk a few years ago following a recommendation so that as a sole trader I wasn't interrupted all the time by calls to my mobile. The service is excellent and it has cut the number of sales and spam calls dramatically. They answer the phone professionally and courteously and I cannot fault them. Highly recommended. Thank you to all at Answer.co.uk
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Morning Mr Heywood,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Excellent
Excellent! Couldn't be happier with the level of service, quick and easy setup, very smooth onboarding, dedicated customer support, highly recommend!
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Dan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Great service
Great service, always courteous and very fast responses
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Great service
Jam answers our phones efficiently, passes messages accurately and responds to queries quickly. Great service.
30 de agosto de 2023
Resposta da JAM
Good Afternoon Nugent,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Great Service Everytime
Jam was recommended to me from a tech support company around 12 years ago. We used them when I set up my first business, and the service was impeccable. Even after I could afford to employ full time staff, I still kept the service going for evenings and weekend calls.
Having exited that business and set up another business, it was one of the first things that I did to re-engage Jam. The service delivery continues to be consistently extremely high, the callers have no idea that its an outsourced service and we get the full details of the caller immediately so that we can deal with it accordingly.
I have recommended Jam to others and will continue to do so, as they provide a great service at a great price.
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Luke,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
I've used JAM for many years
I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation.
The greatest accolade I can give them came via one of my clients who commented that he'd "rung earlier and left a message with [your] secretary".
I don't have a secretary - I use JAM - but the new client couldn't tell the difference, which speaks volumes about JAM's professionalism.
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Andy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
great service for business
have used answer.co.uk for many years and found it to be the best value for money service of its type. highly recommended
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Paul,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Brilliant service
We have been using them for a number of years and can't fault the service they provide. Would highly recommend.
1 de setembro de 2023
Avaliação não solicitada
Resposta da JAM
Good Morning Keran,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Phone is very professionally answered…
Phone is very professionally answered every time. Far better than letting your calls go to Voicemail
31 de agosto de 2023
Avaliação não solicitada
Resposta da JAM
Good Morning Darren,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
I've used 'jam' for a while now
I've used 'jam' for a while now.
I find them very friendly and helpful and provide great service at a suitable low cost.
I can highly recommend them.
31 de agosto de 2023
Avaliação não solicitada
Resposta da JAM
Good Morning Charles,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Resposta da JAM
Good Morning Pat,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
JAM gives us fantastic service.
We have used JAM for our call answering service for the last 3 years and have not looked back. Call handling is excellent and answered in a friendly professional manner. Our messages reach us very quickly by text and email.
We have noticed that since we started using JAM in 2020 we have not missed a call and this has helped our business grow.
31 de agosto de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Martyn,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Great answering service
Their telephone answering service is great value and saves me a lot of time. We've been with Answer for years and have never had a problem or not received a message.
31 de agosto de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Sally,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Been using the services of JAM for 10…
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’d recommend this company to anyone looking for a phone answering service.
31 de agosto de 2023
Avaliação não solicitada
Resposta da JAM
Good Afternoon Stefan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.