jazz.com.pk Avaliações 62

Absolutely awful systems and procedures. I wanted to convert my postpaid sim to prepaid and that took me 6 consecutive days of visiting their help centre.

Jazz deducted Rs. 23.40 from my mobile balance over four days for Value-Added Services (VAS) including Gameloft and Deikho, without any explicit consent. I did not click on any pop-ups or subscribe to these services.

I have submitted direct evidence from the SIMOSA App showing these transactions, confirming no manual activation or request from my side. Jazz’s repeated denial and attempt to shift blame to the user reflects an evasion of responsibility and violates core consumer protection principles.

This not only breaches telecom transparency obligations under Pakistan Telecommunication laws, but also undermines customer trust.

I request a full refund, policy review, and PTA’s intervention to address such exploitative charges.

Date of Experience: 17 to 22 July 2025

Very bad service shame on you just want to conusme money from customer shame on you jazz very bad service

Actually they are money stealers
Yaar itnay yeh doggy

Showing something and selling a different

jazz i just ask one question . Are you provided any communication prcess that use without sim card or phone.

I'd give this pathetic organisation 0 star if had the option. They have no customer service to speak of. They are devious company scamming off their customers. Dialing 111 just gives an automated service, no way to speak with an agent.

They don't have any refund policy.I activated jazz bundle at 10:57 than accidentally from simosa app due to hanging app 11:00 it unsubscribe but I complain them .They simply answer we can't do anything.

Bakwas tarenn sim ha bakwas network ha jitna b balnc kru urr jata ha ageb drama ha lot ka maal smjha hya ha

It takes me almost 10 mints to open this website because i was using the jazz internet. I dont even want to rate one star but its the lowest possible rank.
First of all, they have pathetic service, they are greedy as hell, packages are expensive → its okay. But every day and every month increasing the price of the same shitty package is ducking something, atleast i am not agreeing with.

2nd, 1 year ago, at the same spot the signal strength was 5bars, 6 months ago it went to 3 bars and i was okay now its just 1 bar at the same spot ( i dont live in village or shitty area) can you imagine its the top floor of the DHA.

3rd is this, the customer support is shitty as hell.

Why It's Time to #BoycottMobilinkJazz: The Hidden Charges That Are Draining Your Balance

Mobilink Jazz, one of Pakistan’s leading telecom providers, has recently come under fire for its controversial and deceptive billing practices. Customers across the country are expressing frustration as they find themselves unknowingly subscribed to various services, leading to sudden balance deductions. With little to no explanation from customer support, many users feel as though they are being scammed by the company they once trusted.

How the Scam Works
Picture this scenario: You’ve just recharged your prepaid balance, excited to use your mobile data or make calls. However, within hours, your balance inexplicably drops, leaving you puzzled. A message arrives saying, “Welcome to Service XYZ. To unsubscribe, reply with UNSUB.”

Now, here’s the catch – you never signed up for this service! These automatic subscriptions are a common practice with Mobilink Jazz. Without your consent or knowledge, the company silently activates paid services that deduct from your balance. Whether it’s daily, weekly, or hidden charges for various content or value-added services, it seems like your balance is vanishing into thin air.

The Customer Support Runaround
When customers attempt to get to the bottom of this issue, they are met with frustrating responses. Often, when they contact customer service, they’re told they “activated the service themselves.” But how is this possible when no clear notification or consent was ever given?

This evasive, almost dismissive response from Mobilink Jazz’s support team only adds to the confusion and anger. Users feel as though their concerns are being brushed aside, and their hard-earned money is being taken without proper justification.

Why This Issue is More Than Just an Inconvenience
These unwanted charges are more than just a minor annoyance—they’re a breach of trust. For many customers, their prepaid balance is meant for essential services, and having it drained unexpectedly can leave them stranded. What’s worse, the company’s lack of transparency and refusal to accept responsibility for these hidden charges creates an environment of distrust.

For a service provider of Jazz’s stature to engage in such practices is not only unethical, it is damaging to the relationship they share with their customers. Consumers are no longer willing to sit idly by while their balances are silently depleted. They are demanding answers, and rightfully so.

How to Take Action
If you find yourself on the receiving end of unwanted service subscriptions, here’s what you can do:

Check your balance regularly – Keep an eye on your balance to ensure there are no surprise deductions.
Unsubscribe from services – As soon as you identify an unknown service, reply with UNSUB to stop further charges.
Spread the word – Share your experience with friends and family so they are aware of what’s going on. Raising awareness is key to putting pressure on the company.
File a formal complaint – If you continue to face unauthorized charges, file a formal complaint with PTA (Pakistan Telecommunication Authority) to hold Mobilink Jazz accountable.
The Need for Accountability
It’s clear that Mobilink Jazz must take immediate action to stop these deceptive practices. Whether it’s a lack of proper consent, transparency, or accountability, the company has left its customers in the dark. If this issue continues unchecked, the #BoycottMobilinkJazz movement will continue to gain momentum, as users look for more ethical alternatives.

Every consumer deserves to feel secure and confident when using their mobile service. No company should be allowed to profit from hidden charges that undermine customer trust.

It’s time to take a stand. #BoycottMobilinkJazz!

I've experienced issues with my Jazz SIM, where the load doesn't last. I'm frustrated because Jazz deducts my load amount without any apparent reason. Even when I don't make any calls, send SMS, or use data, the balance still decreases. Why does Jazz deduct my load amount without explanation?

At first before like 3 months it was working fine but now the ping is so high and unpredictable + the speed of the internet became so bad can’t wait to order THE PTCL land cable instead of this shit

Check last package

Worst packages of jazz. At start they have good pacakages for month with whatsup and onnet other net calls in range on 120 or 150rs now didn't even give any of these pacakages. Going to hate jazz will soon change my network.

Agr kioy Duniya ki 3rd class Compny hai to wo Moblink Jazz hai
Is se Ghatiya aur Begart compny kioy ho hi nai sakti
Na Dyta thek chalta hai call karne k lie 10,10 Dieal karna parta hai

Jazz is world no.1 currept mobile services company. Please don't waste your time to put a complaint,it's totally useless. Just leave this bullshit network.
Jazz CEO , go to hell.

If I could give 0 that would still be generous. Intermittent and poor internet connection, complained via app 4 times, no communication and marked as resolved. Visited Jazz in Milan Channu and Chichawatni, rude unprofessional and abusive staff, who have no clue about customer service. Jazz should not be operating! They are robbing people by taking money and not providing the service.

Third class network. Bezamir-e-log es ko Chala rhy hain awam ko loot kr kha rhy hain aur mulk ki tabahi kr rhy hain. Mobile me balance recharge krwaen aur istemal kiye begair finish ho jata hai Kuch ghanty me. Insan ko koi sharam honi chahiye Amir Ibrahim Teri pakar Allah k pas ho gi jaha hisab Dena ho ga. Jahil lalchi bezamira insan. Ghatiya internet speed

After arriving in Pakistan Oct 24, I went to the Zong sim office in DHS 4 and discovered it had relocated, where 2 years earlier I had purchased a no nonsense sim for 30 days which served my purpose during my stay. I then decided to try the nearby Jazz office and requested a 15 day plan with either 10/15 gig Internet with a small provision for calls and sms. The office like most of Pakistan has non queuing system and unless you barge in and forcibly present your presence, you get ignored. Foreigners and attractive women will get immediate attention. Eventually I managed to get served multi-task fashion along with 2 others. I should have left the office after a woman came in to complain that her sim had failed after a week - it was a sign of things to come. There then followed a process akin to a Police arrest. Fingerprints scan, id card process terms of sim misuse etc. I will remind readers that this is for a purchase of a sim and not a major legal contract. The sales guy asks if I use WhatsApp and suggests a package for 700 rupees after I had pointed out the offer on display. Some 4 days later I have a loss of Internet and calls. After exhaustive investigation I discovered the package is limited to WhatsApp Internet use only, plus multiple other restrictions and times. I am required to add further money into my account for an additional nightmare of an add-on. Jazz has so many packages on offer that you need to hire a lawyer to understand them. Its a moving escalator of confusion.You are further bombarded with "Freebies" and made to watch an advert to receive a measly few mbs. Obviously the system is set up for a hard sell maximum profit, giving Jazz and its employees endless income opportunity on the unwary public. My advice is avoid Jazz.