Jacobs Douwe Egberts Avaliações 

Ordered a coffee machine for Christmas for my wife which came with 70 coffee pods. The coffee pods go out of date before Christmas. I complained to customer services and was fobbed off. I contacted them via Facebook too and they started to systematically delete all my comments to hide the negativity surrounding their shady business practices.

Avoid. They are crooks.

L'or Barista machine is faulty, breaking just after 12-14 months and under warranty. They REFUSE to take any info from their contact form and have ignored my detailed email, to tell me every time to call them and give them all the same details again. Conveniently their phone line is only available when most of us are dropping kids to school and working. So unless you fancy losing the only 30 mins you have for lunch (because they have zero out of hours phone lines).....

I picked up a used machine to tide me over, same model, and it is also faulty. These are a landfill disaster. At least you can recycle the pods.

Customer service is beyond antiquated and pointless.

Zelfs 1 ster te veel.
Hebben op kantoor (30 werknemers) apparaat staan met service contract.
Elke maand sturen ze vast een aanmaning voor verlopen van de betalingstermijn. Als je daar opmerking over maakt 'ja, maar veel klanten betalen te laat, dus dat doen we maar vast van te voren'
Als contract is afgelopen, gaan we zeker niet meer voor JDE.

I have tried calling you, but cannot find a number here in the UK for you.
I have been buying your products for over six years, drinking your coffee daily and enjoying it very much.
So you can understand my displeasure when I had to throw away a whole box of Americano XL and Americano skinny latte, because as soon as I closed the lid on the machine the red light came on.
It wasn't the machine, because as soon as I bought more coffee it worked perfectly and I did give you one of the batch numbers that were faulty. Four weeks later, I received a voucher from you for £5!!!
The starting price in Sainsbury's is £5.70. To say I am very disatisfied, let alone disgusted with your response, is an understatement.
Fortunately, I don't need £5, it was definitely the principle of having faulty items from you, but for not even being able to buy just one box of coffee with your voucher, is an absolute disgrace.
Your company have let me down. I am tempted to purchase a new machine from a different brand, rather than support your product, if this is how you look after your customers.

Qu'une commande s'égare cela peut arriver, on patiente, mais au bout d'un mois et demi il faut toujours relancer et finalement imposer un remboursement car l'entreprise ne le propose pas, ni aucun geste commercial.
Moi qui allais prendre un abonnement, j'ai vite abandonné l'idée.

Un des plus mauvais services clients
Incapables de faire livrer leurs produits

Extremely bad experience as a new customer. Bought their L´or machine but there was no way to register the machine to get the free coffee bonus. Furthermore the box did not include the coffee that they promised on the package. The customer service did NOT compensate the loss fully. They just stopped replying... Really bad experience. I do NOT recommend the company because they do not honor their own offers. Buy other brands instead. Otherwise you will be disappointed.

Service de livraison DPD déplorable qui ne livre pas à domicile.
Aucune solution de la part de JDE. se fiche totalement de savoir si vous recevez votre commande ou pas.
Retour chez Nespresso dont le professionnalisme n’est plus à prouver.

I have drank this coffee for many years and loved it, recently it tastes awful. Why? I won't be buying it again.

I always loved Dowe Egberts coffee I bought 2 large jars lately and they taste really horrible, at first I thought it was my milk, but definitely changed the flavour and it’s disgusting now, will never buy it again.

Ik kocht vorige maand in Spanje een koffiezetapparaat rechtstreeks bij JDE en toen het aankwam was het al stuk! Ik stuurde een mail en ze vroegen me om het te laten ophalen en toen begon het probleem. Ik heb al 5 maal het ophaaladres doorgegeven aan JDE en de transporteur en telkens komen ze af met een excuus dat ze het niet hebben opgehaald. Echt geen service!

Nach den Kaffeesticks 2 in 1 Caramel schmeckt nun auch Tassimo chai latte nur noch eklig künstlich und süß. Hat eigentlich keinen Strrn verdient.
Kaufen wir beides nicht mehr.

Nada,yo pensaba que iba a ser más listo que los demás,no envía el producto,no contesta y no puedes ponerte en contacto de ninguna manera, imposible, ahora a pelear por recuperar mi dinero

Compramos una cafetera con sus capsulas el 16/01/26, hoy estamos a 11/02/26 y aún no la hemos recibido. Contactamos con la empresa de transporte y pasan de nosotros, despues contactamos con Jacobs Douwe Egberts y hacen lo mismo, desde el dia 23/01/26 que esperamos que se pongan en contacto con nosotros.... en fin esta sera nuestra ultima compra con ellos

Compro la cafetera LOR Barista en una promoción online, la recibo el 18/11/2025, en pocos usos confirmo que hace el café "frío".

Contacto con el Servicio de Asistencia 28/11/2025, envían un transportista que recoge y me devuelve la cafetera "reparada" el 5/12/2025.

Compruebo que sigue haciendo café frío, lo mido varias veces: con LOR Barista el café no llega nunca a 50ºC, en cambio con la Nespresso (que quería jubilar) el café nunca baja de 74ºC. Insisto con el Servicio de Asistencia, no me contestan, abro una nueva incidencia, no me contestan. Hoy 2/2/2026, han pasado casi 2 meses de silencio y con una cafetera inutil.

A destacar: en el "Informe de Reparación" del 04/12/2024 se dice: "Este producto ha pasado satisfactoriamente todas las pruebas indicadas por el fabricante y se ha verificado que se cumplen las especificaciones técnicas definidas para el mismo".

Conclusion:
1 - la cafetera, que cumple las especificaciones del fabricante, hace café frío.
2 - el Servicio de Asistencia no contesta en dos meses.

Tu verás si la compras.

Do not buy this product! It has nothing to do with Cocoa! You only taste sugar! Waste of money!

I purchased a coffee machine and pods, I received a coupon to register the Machine and receive a £20. Voucher for coffee pods. I did this and went to order £40. Of pods. You can not use the voucher because the pods are discounted. What is the point of the voucher?

Slechte klantenservice, en denk eraan als je een contract afsluit, vijf jaar is lang en verwacht helemaal niets van meedenken van dit bedrijf! Ze zijn klantvriendelijk op het moment van aansmeren, daarna is het klaar!

Very unhelpful customer service. I returned unfortunately the wrong box of coffee pods and despite being clearly a mistake looking at the content, they could have returned it back to me ( sender address was on the box). Instead they binned it. What a waste of 96 pods!! Customer service couldn't have cared less. They have lost themselves a long term customer

I purchased a Bosch Tassimo coffee machine Dec.2024 started having problems with it 6 months after. emailed JDE explaining the problem. to cut to the chase after countles emails and phone calls spanning over 2 1/2 months they just ignored my requests. Do not deal with this company if you have a problem or buy from them with a Tassimo product go straight to Bosch. They resolved my problem within 10 days and sent me a new coffee machine